Odera Joseph

Founder

For seven years I have led customer success and technical support inside high-growth SaaS and e-commerce companies. Customer Support Lead at DripShop.live, a live-commerce SaaS. Technical Support Specialist at Replo (Y Combinator S21), where I owned 1,000+ tickets and helped lift customer satisfaction from 88% to 95% in months. Earlier, Client Success & Support Manager at OJMD Solutions, running a pod that served 60 enterprise Shopify stores and improved retention from 78% to 93%. In parallel, Support Lead at Parents Are Human, where I set up Intercom Fin AI workflows that cut the tickets reaching a human by 22%.