Comparisons
Every support tool compared. One page at a time.
We benchmarked Arbyn against the tools we used to use. Real pricing. Real review quotes. No fairy tales.
The pattern
Every tool here charges you more when your store grows. Arbyn doesn’t.
Every ticket beyond your plan limit is billed. Black Friday or product launch? The bill follows.
Every time the AI resolves a customer question, you're charged a dollar. The better it works, the more you pay.
Growth plan $59. Next tier $749. There is no middle. You either underuse or massively overpay.
Per agent, per month. Hire a third support rep? Bill goes up. Lose a rep? Still paying for the seat.
Real bill calculator
Drag the slider. Watch the math.
Every number below uses published 2026 pricing for each tool. Assumes a 30% AI automation rate and a 3-person support team where seat pricing applies. Annual billing where available.
At 500 conversations, Arbyn saves you up to $536 every month.
| Provider | Pricing model | At 500 | Free plan |
|---|---|---|---|
| Arbyn | Free plan + $99/mo Agent | $99 | Yes |
| Gorgias | Per resolution, tiered | $450 to $635 | No |
| Intercom Fin | $0.99 per resolution | $495 | No |
| Zendesk AI | Per seat + resolution | $750 to $1,000 | No |
| Gladly AI | Per hero + assists | $750 | No |
| Supportify | $0.50 per session | $250 | Limited |
| Commslayer | $0.05 per AI message | $99 | Yes |
| Zipchat AI | Tiered by AI reply volume | $129 | Limited |
| Rep AI | Per site visitor | $99 | No |
| Decagon | Enterprise only, custom pricing | Custom | No |
The lineup
Eight tools. Eight structural problems. One $99 flat.
Each detail page covers the real pricing model, the hidden costs, where the tool genuinely wins, and sourced review quotes from store owners using them today.
Gorgias
Gorgias is the Shopify support standard. It is also where the bill starts to hurt for a lot of stores once ticket volume climbs.
$10 to $900/mo by ticket volume, plus $0.40 overage per ticket and about $0.90 per AI resolution.
Intercom Fin
Fin is a capable AI, but the better it works, the more you pay. Per-resolution pricing punishes success.
$29 to $85/seat/mo plus $0.99 per Fin resolution, with a 50-resolution monthly minimum.
Zipchat AI
Zipchat tiers by AI reply volume at about 2.5 replies per conversation, so your bill climbs as conversations grow.
$49 to $499/mo by AI reply volume, plus $49 per 250 extra replies. At 2,000 conversations (about 5,000 AI replies at Zipchat's own ~2.5 replies per conversation) that lands on the Pro plan at $249/mo, and heavier reply mixes push you onto Scale at $499/mo.
Zendesk AI
Zendesk is the enterprise standard, with the enterprise bill and setup time to match.
$19 to $115+/agent/mo plus AI add-ons at $1.50 to $2.00 per resolution. Three agents on Suite Pro is $345/mo before AI.
Rep AI
Rep AI is a sales and support agent priced by site traffic, not by the value it delivers. Your bill climbs with your visitor count and spikes again on every traffic surge. Arbyn runs sales and support for a flat $99 a month and acts on the order right in the conversation.
$99 to $350+/mo, metered by monthly visitor traffic, plus $12 per 1,000 visitors over your plan cap.
Supportify
Supportify is generous at the very low end, but per-session pricing scales linearly with no ceiling.
50 sessions free, then $0.60 per session. At 2,000 sessions that is $1,170/mo. No seat fees.
Commslayer
Commslayer's helpdesk is free and you pay per conversation you reply to, stepping up to $299/mo on Scale.
Free helpdesk plus $39 to $299/mo for AI, with $0.15 per extra conversation.
Gladly
Gladly is built for high-touch, relationship-driven retail, with the enterprise contract to match.
Two paths. A self-serve Shopify plan at $120 per seat a month plus $1.50 per AI resolution and $0.25 per AI assist, with a 30-day free-to-install trial. Or a custom annual enterprise contract starting around $1,800 a month (10-seat minimum, roughly $21,600 a year) with Sidekick AI priced separately.
Shopify Inbox
Inbox is a free, native shopping assistant built into your storefront chat. Arbyn runs the whole support and sales conversation, on email and chat, and can act on the order, for one flat price.
Free to install from the Shopify App Store. It is a storefront chat widget with AI shopping help, and it has no order actions of any kind. Its email is limited to continuing a chat it already started, so a cold email to your support address never lands in Inbox.
Why Arbyn
Same product. Sane pricing.
One number, forever.
$99/month. No overage. No per-ticket. No per-resolution. No per-seat. Your bill in December is the same as your bill in June.
No quotas.
Unlimited tickets. Unlimited AI resolutions. Unlimited seats. No per-channel fees. Use it as much as you need to.
Does the thing inside Shopify.
Cancels, refunds, address edits, line item changes, discount codes. In the customer thread. Most “AI support” tools draft a reply and stop.
Live in minutes.
Install from the Shopify App Store. Arbyn reads your orders, catalog, and policies. No knowledge base required. No services contract. No engineer.
The honest part
Where these tools actually win.
Comparison pages full of nothing but “we’re better” are sales pitches. Here’s what each tool does better than Arbyn. Today. Honestly.
Gorgias has 100+ direct integrations across the Shopify ecosystem (Klaviyo, Recharge, Loop, Yotpo, etc.). Arbyn has a smaller, Shopify-focused set. If your stack depends on a specific integration we don’t have yet, that’s a real reason to stay.
Fin has the most years of training and real conversation data behind it. For complex, back-and-forth enterprise SaaS support, Fin is genuinely excellent. If you’re running a B2B SaaS with technical support, Fin earns its price.
Tidio has been refining its live-chat widget for over a decade. The visitor-tracking, typing preview, and pop-up flow tools are mature. If your priority is the chat widget specifically and not the support stack behind it, Tidio is solid.
Gladly’s “Customer Profile not ticket” model is genuinely different and well-suited to lifestyle and luxury retail. If you’re a brand where every customer is a long-term relationship and budget is not the constraint, it’s a different category.
Frequently asked questions
Arbyn is a flat-priced AI support and sales agent built for Shopify. It costs $99/month for unlimited AI conversations with no per-ticket or per-resolution fees, versus Gorgias overage of around $0.40 per ticket. There is also a free Starter plan with 150 AI conversations per calendar month.
Skip the spreadsheet.
Install Arbyn for free.
$99/month flat. Free plan included. Install from Shopify in minutes.
Free plan included. Cancel anytime from Shopify.