The cheapest price Yuma publishes is $850 a month, before overage. Arbyn charges $99, flat.
Yuma's pricing page does not carry a price. It carries a demo booking. The only prices Yuma publishes anywhere first-party are two Shopify App Store plans at $850 and $1,200 a month, and their own listing says each one is a package of automated tickets with overage fees on top. Arbyn is $99 a month, flat, unlimited conversations, with a $0 plan under it, and the number is on the page.
The real bill
What you’d actually pay.
Three real scenarios at three real volumes, using Yuma AI's published 2026 pricing and the automation rate their own team recommends. Arbyn is $99 flat at every one.
The cheapest plan Yuma publishes is $850/mo on their Shopify App Store listing, and it bills the same whether you send ten tickets or ten thousand, because it is a flat monthly fee. Their listing says that fee contains "a package of automated tickets" and never says how many. So we cannot tell you whether 500 fits inside it, and neither can their listing. The $850 is theirs. Standing it next to Arbyn at this volume is ours.
Their lower published plan is $850/mo, which is 8.6 times Arbyn Agent's $99, and that is the floor rather than the ceiling: their listing says overage fees apply past the package and that "Additional support fees may apply", and defines neither. Arbyn's entire year at $990 costs less than 1.2 months of this plan. One honest caveat, and we will keep repeating it: $850 is the cheapest price Yuma publishes, not necessarily the price you would be quoted. Their real pricing is a demo call scoped to your volume, workflows and channels, and a negotiated deal could land below it. We can only compare what they print.
Their higher published plan is $1,200/mo, 12.1 times Arbyn Agent's $99, and their listing footer confirms these are monthly charges billed every 30 days, not annual prices shown monthly. Peak is also when an unpublished overage rate matters most, because the busiest month is the one that runs furthest past a package whose size they do not print. Arbyn does not have a package, an overage or a busy-month invoice. It has $99.
Verified July 2026, read first-party in the same session this was written. The two prices ($850/mo and $1,200/mo), the absence of any $0 tier, the verbatim plan description ("Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply."), the billing footer ("All charges are billed in USD. Recurring and usage-based charges are billed every 30 days."), the 14-day no-charge evaluation window, the 5.0 rating from 9 reviews, and the line that Yuma "takes real actions (refunds, cancellations, returns, subscription changes, etc) to close tickets autonomously in your brand voice" are all quoted from their Shopify App Store listing. The demo-gated pricing page is yuma.ai/pricing, which publishes no number, no plan names and no rate. The resolved-ticket meter ("Brands only pay for tickets fully resolved by AI"), the 25+ channel claim, the helpdesk list and the account-managed onboarding are from yuma.ai/faq. The Shopify actions, and the phrase "without any human intervention", are from yuma.ai/integrations/shopify. We publish no cost per ticket for Yuma, because their package size and overage rate are unpublished and no first-party page supports a per-resolution figure. We publish no entry price below $850, because their own listing does not. Their real pricing is a quote scoped to volume, workflows and channels, so a negotiated deal could land below $850 and we cannot see it: every comparison here stands against the prices their listing actually prints, and nothing else. Verified against apps.shopify.com/yuma.
Pricing model decoded
Two published prices. And no rate underneath either of them.
Yuma publishes their pricing in exactly one place, and it is not their pricing page. Their pricing page is a demo booking with no number on it. Their Shopify App Store listing prints two plans, $850/mo and $1,200/mo, and then tells you the fee is a package of automated tickets with overage on top and possible support fees beyond that, without printing a single one of those rates. So the number you can see is the start of the bill, not the bill.
The cheapest price Yuma publishes is $850 a month. That is 8.6 times Arbyn Agent's $99, and their higher published plan at $1,200 is 12.1 times it. Arbyn's entire year, at $990, costs less than 1.2 months of their cheaper plan. The caveat matters and we are printing it rather than burying it: $850 is the cheapest price Yuma publishes, not necessarily the price you would be quoted. Their FAQ says pricing is scoped around ticket volume, workflows, channel mix and implementation depth, so a negotiated deal could land below it. We compare against what they print, because it is the only thing anyone can check.
The monthly fee is a floor, not a ceiling. Their listing gives both plans the same description, verbatim: "Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply." How many tickets are in the package is not published. What the overage costs is not published. What the additional support fees are, or when they trigger, is not published. So no cost per ticket can be computed from anything Yuma prints, and we will not compute one from anything they do not.
Their pricing page publishes no price. yuma.ai/pricing carries no number, no plan names and no per-resolution rate. It carries this: "Book a personalized demo and see how Yuma AI can automate up to 89% of your e-commerce customer support tickets." You cannot budget for a figure you have to book a call to see. Arbyn's price is $99 and it is on our pricing page.
Their AI moves money on its own. Ours waits for you. Yuma's Shopify integration page lists cancel, refund (full, partial, percentage), reship and gift card among the actions its AI takes "without any human intervention". That is a real capability and we are not going to call it a gap. Arbyn made the other call: money-moving actions wait for one click from you, and then Arbyn performs the real Shopify mutation and confirms it to the customer. Yuma also edits order line items and Arbyn does not do that at all. No Yuma page says whether their autonomy can be gated behind an approval, so we do not claim it cannot.
They do sales too, and we are not going to pretend otherwise. Sales AI is a named product on Yuma's homepage alongside Support AI and Chat AI, and their own Sales AI post claims product recommendations, in-chat upsells, abandoned-cart follow-ups and a personalized discount-code generator. Where Arbyn is genuinely different is the rest of the sales layer: a product quiz and a bundle builder, neither of which we could find on any Yuma page. Both are live on Arbyn, on the $99 plan and on the $0 one.
Side by side
Feature for feature. Honestly.
Where Yuma AI and Arbyn actually differ. Not marketing checkboxes, just real features that work today, as of 2026.
| Capability | Arbyn$99 flat | Yuma AI |
|---|---|---|
| Pricing model | Flat $99/mo | Quote-based and metered by the AI-resolved ticket. The only published prices are two Shopify App Store plans, $850/mo and $1,200/mo, each a flat fee containing a package of automated tickets with overage on top. |
| Cost predictability | Fully flat | The published fee is a floor, not a ceiling. Their listing says overage fees apply and that additional support fees may apply, and publishes neither the package size nor the overage rate. |
| Unlimited conversations | Yes | No. Their listing's plans include "a package of automated tickets", and overage applies past it. |
| Unlimited AI resolutions | Yes | No. Their FAQ: "you only pay for tickets the AI fully resolves." The resolved ticket is the billable unit. |
| Email + chat + IG + FB | Email + chat, IG/FB soon | Yes, and further than us. Their FAQ claims 25+ channels including email, live chat, SMS, WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, X DMs, TikTok Shop and review platforms. |
| Acts inside Shopify | Yes, in-thread | Yes, and broadly. Cancel, refund (full, partial, percentage), reship, create a gift card, add, update quantity or remove products on an order, tag, note, send an invoice. Their Shopify integration page says the AI does this "without any human intervention". |
| Replies in your voice | Voice Fingerprint | Their listing says Yuma closes tickets "autonomously in your brand voice". |
| Free plan | Yes, 150/mo | No $0 tier on their listing. The lowest published plan is $850/mo. The listing shows a 14-day no-charge evaluation window, which is a window, not a plan. |
| Setup time | In minutes | Not self-serve. Their FAQ says a dedicated account manager from Yuma configures your AI automations, included at no extra cost. |
The honest part
Where Yuma AI actually wins.
A page that only says “we win” is a sales pitch, not a comparison. So here are three things Yuma AI genuinely does better than Arbyn today, no hedging. Take them seriously if they matter to your store. Most Shopify store owners weigh them against a flat $99 a month (or $0 to start) and an agent that can act on the order, and switch anyway.
Where Yuma AI is genuinely ahead, stated plainly.
Yuma is a serious product and their meter is fairer than most of this category. Their FAQ says "Brands only pay for tickets fully resolved by AI", so a ticket the AI escalates to a person does not bill. Their onboarding is white-glove: a dedicated account manager configures the automations, and their FAQ says that is included at no extra cost. They hold 5.0 on the Shopify App Store, from 9 reviews, which is a thin sample rather than a bad one. And they do sales, so we will not run the line you would expect here. Sales AI is a named product on their homepage alongside Support AI and Chat AI, and their own Sales AI post claims product recommendations, in-chat upsells, abandoned-cart follow-ups and a personalized discount-code generator. We did not invent selling in the chat and we are not going to pretend Yuma cannot.
What we could not find on any Yuma page is a product quiz or a bundle builder. Those two are live on Arbyn, and they are the honest difference in the sales layer, not the existence of one.
So the disagreement is the shape of the bill and who signs off when money moves. The cheapest price Yuma publishes anywhere is $850 a month, their pricing page publishes nothing at all, and the fee on their listing is explicitly a package with overage on top plus support fees that "may apply", none of which carry a number. That is a bill you cannot forecast before the month starts, and you have to book a call to begin. Arbyn is $99 flat, unlimited, with a $0 Starter plan under it, printed on the page. And every money-moving action waits for your one click, and then Arbyn performs the real Shopify mutation and confirms it to the customer. That is a control we chose, not a feature we are missing.
Stay with Yuma if you need the AI to edit line items on an order, if Instagram, WhatsApp and TikTok Shop are the job you are hiring for today, or if your team lives in Gorgias or Zendesk and is not leaving it. Switch to Arbyn when you want the price on the page instead of on a call, when $99 flat beats a floor of $850 plus an overage rate nobody publishes, and when you want one click of your own in front of every refund.
- 01Yuma fires the money action with nobody in the loop. Their Shopify integration page lists cancel, refund, reship and gift card among the actions the AI takes "without any human intervention". Arbyn deliberately asks for one click first. If zero touches is what you are shopping for, Yuma gives you that today and Arbyn does not.
- 02Yuma edits orders. It adds a product to an order, updates a quantity, removes a line item. Arbyn does not edit orders or line items at all, and we are not going to imply we do. If your ticket mix is full of order-change requests, that is a real case Yuma covers and Arbyn cannot.
- 03Yuma reaches further and sits on the helpdesk you already run. Instagram DMs and comments, Messenger, WhatsApp, TikTok Shop, X and review platforms are all claimed on their FAQ, and Yuma layers on top of Gorgias, Zendesk, Kustomer, Front, Salesforce Service Cloud, Gladly, Re:amaze, Sprinklr and Zoho Desk. Arbyn is support email and on-site live chat, SMS is in beta, and we have no helpdesk integration to offer you at all.
Where Arbyn wins
Three reasons store owners actually switch.
$99, flat, and you can read it without a call
Arbyn Agent is $99 a month, unlimited conversations, or $990 for the year. Arbyn Starter is $0 a month with 150 AI conversations every calendar month and every feature switched on. All of it is on our pricing page, and Arbyn's whole year costs less than 1.2 months of the cheapest plan Yuma publishes.
yuma.ai/pricing carries no number, no plan names and no rate. The page is a demo booking: "Book a personalized demo and see how Yuma AI can automate up to 89% of your e-commerce customer support tickets." The only prices they publish anywhere are $850/mo and $1,200/mo, on their Shopify App Store listing.
Nothing on your bill is metered
No per ticket, no per resolution, no per seat, no per AI reply, no per visitor. Arbyn's $99 is the whole invoice at 500 conversations and at 50,000, and there is no package to size before the month starts.
Yuma's listing prices both plans with the same line: "Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply." It never says how many tickets the package holds, what the overage rate is, or what the additional support fees are. Their fee is a floor, not a ceiling.
One click before the money moves, then Arbyn does it
Arbyn updates a shipping address on its own. Cancel an order, issue a refund, apply a discount, send a gift card, reship, start a return: you approve with one click, and then Arbyn performs the real Shopify mutation itself and confirms it to the customer, writing every action to the order timeline. That approval is a deliberate money control, not a missing feature.
Yuma's Shopify integration page says its AI takes those actions "without any human intervention", and their listing says it closes tickets "autonomously in your brand voice". No Yuma page states whether an approval step can be switched on, so we do not claim it cannot. We are telling you which default we picked and why.
Arbyn vs Yuma AI: common questions
Arbyn is a flat $99/mo for unlimited AI conversations and resolutions, with no per-ticket, per-resolution or per-seat fees. Yuma AI is priced quote-based, metered by the ai-resolved ticket, so their bill moves with how much your store is used and the gap widens as you grow. This page shows the actual math at three real volumes. There is also a free Arbyn Starter plan with 150 AI conversations per month at $0.
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