Gladly bills $120 a seat plus $1.50 per resolution, or a custom annual contract. Arbyn charges $99, flat.
Gladly is built for high-touch, relationship-driven retail, with the enterprise contract to match.
The real bill
What you’d actually pay.
Three real scenarios at three real volumes, using Gladly's published 2026 pricing and the automation rate their own team recommends. Arbyn is $99 flat at every one.
Gladly's enterprise per-hero rates and 10-hero minimum come from third-party pricing trackers, checked 2026-07-03 (Gladly's own pricing page at gladly.ai/pricing is demo-gated and lists no prices). Its self-serve Shopify plan is published on the Shopify App Store: $120/mo per seat plus $1.50 per AI resolution and $0.25 per AI assist, after a 30-day free-to-install trial with a self-set spend cap. gladly.ai/pricing.
Pricing model decoded
Per hero. Times ten, minimum. Then AI on top.
Gladly licenses its enterprise platform by "hero" (agent), billed annually, with a ten-hero minimum, so the meter starts near $1,800/month before its Sidekick AI, which is quoted separately. It also sells a public, self-serve Shopify plan billed month to month: $120/seat plus usage ($1.50 per AI resolution, $0.25 per assist), under a spend cap you set.
Ten-hero minimum, even if you need one. Gladly's floor is ten hero licenses. A lean store that only staffs one or two people still pays for ten, roughly $1,800/month before any AI.
The AI agent is priced separately. Sidekick, Gladly's AI, is not included in hero licensing. It's quoted on its own, so the headline per-hero number is never the whole bill.
Gladly is not built for Shopify store owners. Order lookup, refunds, cancellations, and other Shopify actions run through integrations or a human hero, not native, in-thread, the way a Shopify-first tool handles them.
Enterprise: annual contracts, five-figure minimums, no public price. Gladly's enterprise tier sells through a sales team on annual terms with five-figure minimums and no published rate card. Its self-serve Shopify plan is different: month-to-month with published pricing on the Shopify App Store at $120 per seat per month plus $1.50 per AI resolution and $0.25 per AI assist, under a spend cap you set.
Side by side
Feature for feature. Honestly.
Where Gladly and Arbyn actually differ. Not marketing checkboxes, just real features that work today, as of 2026.
| Capability | Arbyn$99 flat | Gladly |
|---|---|---|
| Pricing model | Flat $99/mo | Per hero + contract |
| Cost predictability | Fully flat | Annual commitment |
| Unlimited conversations | Yes | Contract-based |
| Unlimited AI resolutions | Yes | — |
| Email + chat + IG + FB | Email + chat, IG/FB soon | — |
| Acts inside Shopify | Yes, in-thread | Via integration, not native in-thread |
| Replies in your voice | Voice Fingerprint | — |
| Free plan | Yes, 150/mo | No |
| Setup time | In minutes | Weeks for enterprise; minutes via the self-serve Shopify app |
The honest part
Where Gladly actually wins.
A page that only says “we win” is a sales pitch, not a comparison. So here are three things Gladly genuinely does better than Arbyn today, no hedging. Take them seriously if they matter to your store. Most Shopify store owners weigh them against a flat $99 a month (or $0 to start) and an agent that can act on the order, and switch anyway.
Where Gladly is genuinely ahead, stated plainly.
Gladly has had more time in market: a deeper integration library in some cases, more edge cases tuned, and occasionally phone support Arbyn does not offer yet. If your stack already leans on that today, it is worth weighing seriously.
It is also part of why these tools bill by the ticket or the resolution: more surface area to maintain, more infrastructure to pay for. Arbyn is built narrower on purpose, one agent that acts on the order (refunds, cancellations, address changes) right inside the conversation, in your brand voice, across email and chat, for $99 a month flat or $0 to start. For most Shopify store owners, that trade wins.
None of that changes the math for most Shopify store owners: Arbyn acts on the order, in your voice, for $99 a month flat, or $0 to start.
- 01Support built around the customer, not the ticket.
- 02Built-in phone support and every channel in one place.
- 03White-glove customer service at large scale.
Where Arbyn wins
Three reasons store owners actually switch.
Public $99, flat
No sales call, no annual lock-in.
Self-serve
Install and go, in minutes.
Shopify-native
Acts on your store directly.
Done comparing?
Skip the pricing math. Try Arbyn today.
$99 flat. Install from Shopify in a few minutes. Cancel anytime from your Shopify admin.
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