Supportify alternative for Shopify, without a fee on every resolved chat.
Free to start. Then $0.60 a resolved chat, $0.50 a ticket. Arbyn charges $0, $59 or $99, flat.
Supportify is genuinely generous at the very low end, but the rate is linear with no volume discount, so the bill tracks your support volume all the way up. You can cap the spend, and the cap is a stop, not a discount.
The real bill
What you’d actually pay.
Three real scenarios at three real volumes, using Supportify's published 2026 pricing and the automation rate their own team recommends. Arbyn's side is a flat monthly price you pick in advance, with nothing metered on top of it.
Uncapped, full-resolution case. Supportify bills only sessions that resolve, so a real month bills less than the raw session count. At 500 conversations, Arbyn lands on the $59 Growth plan, not the $99 Agent plan.
Uncapped, full-resolution case, before any support tickets, which meter separately at $0.50 each. Set a spend cap and the invoice stops, but so does the full feature set. Arbyn is $99 flat.
Uncapped, full-resolution case. There is no volume discount, so the rate at 5,000 is the same rate as at 51. Arbyn is $99 flat.
Pricing verified July 2026 against Supportify's own billing documentation, which states that every store gets 50 free chat sessions with full features, that chat sessions then cost $0.60 each and support tickets $0.50 each, that only resolved sessions are billed, and that you can set a monthly spending limit you will never be charged past. The six Nordic languages claim comes from their pricing page. Verified against getsupportify.ai/help/billing.
Pricing model decoded
Two meters. $0.60 a chat, $0.50 a ticket.
Supportify's pricing is genuinely transparent: free to install, 50 chat sessions included at full features, then it meters. There are no seat fees and no tiers, and you are billed only for sessions that resolve. The question is not whether the model is fair. It is what the model does to your bill as your volume grows.
Every resolved session above the free 50 costs $0.60, and support tickets meter separately at $0.50 each. There is no volume discount, so the rate at 5,000 conversations is the rate at 51. At 2,000 resolved sessions that is $1,170 in an uncapped month, before tickets. Supportify lets you set a spend cap, past which the app enters a reduced-feature fallback mode with no additional charges.
Seasonal spikes either multiply the bill or hit your cap. A Black Friday surge from 1,000 to 4,000 resolved sessions adds $1,800 to that month at $0.60 each. The spend cap does protect you from the invoice, but the protection is a stop, not a discount: past the cap Supportify enters a reduced-feature fallback mode with no additional charges. So the busiest month of your year is the month the tool either costs the most or does the least. Arbyn is $99 flat in November and $99 flat in February.
You pay only for sessions that resolve, which is the fair part. Their billing docs say a session bills when the customer got a helpful answer, or when 24 hours pass without negative feedback. That means your billable count is lower than your raw session count, and it means the figures above are an uncapped, full-resolution case rather than a quote. The shape of the curve does not change: it still climbs with every conversation you have.
Built in Scandinavia, sold globally. Supportify is a Scandinavian product and its pricing page states it works in 6 Nordic languages, which is a real plus if your shoppers are in the Nordics. It is also sold in English to a global Shopify audience, so it is not a Nordic-only tool. If your customers write in Norwegian, Swedish or Danish, weigh that seriously.
Side by side
Feature for feature. Honestly.
Where Supportify and Arbyn actually differ. Not marketing checkboxes, just real features that work today, as of 2026.
| Capability | Arbyn$0, $59 or $99 flat | Supportify |
|---|---|---|
| Pricing model | Flat, $0/$59/$99 per mo | Usage-based, per resolved conversation |
| Cost predictability | Fully flat | Linear rate, self-set spend cap |
| Unlimited conversations | Yes | No flat unlimited plan, sessions meter |
| Unlimited AI resolutions | Yes | No, each resolution is what bills |
| Email + chat + IG + FB | Email + chat, IG/FB soon | Chat, email, Messenger, Instagram |
| Acts inside Shopify | Yes, in-thread | Yes, orders, returns and refunds |
| Replies in your voice | Voice Fingerprint | Not claimed on their listing |
| Free plan | Yes, 150/mo | 50 chat sessions, full features |
| Setup time | In minutes | Self-serve Shopify install |
The honest part
Where Supportify actually wins.
A page that only says “we win” is a sales pitch, not a comparison. So here are three things Supportify genuinely does better than Arbyn today, no hedging. Take them seriously if they matter to your store. Most Shopify store owners weigh them against $0, $59 or $99 a month, flat, and an agent that can act on the order, and switch anyway.
Where Supportify is genuinely ahead, stated plainly.
Supportify's billing is one of the fairer usage models on the App Store. It is free to install, the first 50 chat sessions are included with full features, seats are unlimited, and you are charged only when a session resolves, meaning the customer got a helpful answer or 24 hours pass without negative feedback. You can also set a monthly spending limit that they say you will never be charged past. If your store handles a few dozen conversations a month, Supportify will cost you less than Arbyn does, and you should use it.
The trade shows up as volume arrives. There are two meters, $0.60 per resolved chat session and $0.50 per support ticket, and neither gets cheaper the more you use. The bill is a function of how much support you do. Arbyn's is not: $99 a month flat, unlimited conversations, or $0 to start with 150 AI conversations every calendar month on full features. The spend cap protects the invoice, but past it Supportify enters a reduced-feature fallback mode, so on your busiest month you either pay the most or get the least.
If you handle a few dozen conversations a month, or your shoppers are Nordic-speaking, Supportify is the cheaper and better-fitted tool. Come back when your volume, and your bill, stop being small.
- 01Genuinely cheap at the low end: free to install, 50 chat sessions included at full features, unlimited seats, no platform fee.
- 02You set your own monthly spending limit, and their billing docs say you will never be charged more than it.
- 03They bill only for sessions that actually resolve, and their AI answers in six Nordic languages, which is a real advantage if your shoppers are in the Nordics.
Where Arbyn wins
Three reasons store owners actually switch.
Flat at any volume
$99 a month whether you handle 500 conversations or 50,000. Nothing meters, so your busiest month costs exactly what your quietest one does, and you never have to choose between a spend cap and full features during Black Friday.
No per-session rate to model, so the number on the invoice is the number on the pricing page.
It acts on the order, inside the conversation
Arbyn changes the shipping address on its own, issues the refund and starts the return on your approval, and writes every action to the Shopify order timeline, so your team can see exactly what was done and by whom without leaving Shopify.
Email and live chat today. SMS, Instagram, Facebook, WhatsApp and Voice are on the roadmap, not live.
A free plan that stays free
Arbyn Starter is $0 a month, permanently, with 150 AI conversations every calendar month and the full feature set. It is not a countdown and there is nothing to cancel. If you outgrow it, the next step up is Growth at $59 for 500 conversations, then $99 flat for unlimited.
Voice Fingerprint means the replies land in your store's voice, not a generic support-bot voice.
Arbyn vs Supportify: common questions
Arbyn has three flat plans, $0, $59 or $99 a month, and we will be straight with you: below a certain volume Supportify genuinely costs less than Arbyn, and this page shows you exactly where that line falls instead of hiding it. Supportify is priced free to install, then metered per resolved conversation, so their bill climbs with your store while ours is a figure you choose in advance. If you are small and staying small, they may well be the cheaper choice. If you are growing, the flat line wins.
Done comparing?
Skip the pricing math. Try Arbyn today.
Free plan, then $59 or $99 flat. Install from Shopify in a few minutes. Cancel anytime from your Shopify admin.
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