Free to start. Then $0.60 a session. Arbyn charges $99, flat.
Supportify is generous at the very low end, but per-session pricing scales linearly with no ceiling.
The real bill
What you’d actually pay.
Three real scenarios at three real volumes, using Supportify's published 2026 pricing and the automation rate their own team recommends. Arbyn is $99 flat at every one.
Pricing verified 2026-07-03 against Supportify's official pricing and billing pages, which list 50 free sessions then $0.60 per session, no seat fees, with an optional self-set spend cap. Verified against getsupportify.ai/pricing.
Pricing model decoded
One rate. $0.60 per session.
Supportify's pricing is genuinely transparent: 50 free sessions/month, then $0.60 each. No seat fees, no tiers, no hidden meters. The question is what happens as your support volume grows.
Every session above 50 costs $0.60, with no ceiling. At 2,000 sessions/month you're paying $1,170. At 5,000 you're paying $2,970. The bill scales exactly with your support volume, forever.
Seasonal spikes directly multiply your bill. A Black Friday surge from 1,000 to 4,000 sessions adds $1,800 to that month's bill. Supportify's spending cap prevents surprise overages, but past the cap the app drops to a free, ticket-only fallback mode where order lookups and returns pause until you raise the cap.
Built in Scandinavia, sold globally. Supportify is a Scandinavian product and its AI answers in 6 Nordic languages, which is a real plus if your shoppers are in the Nordics. It is also sold in English to a global Shopify audience, so it is not a Nordic-only tool.
Supportify handles support, not sales. It cancels orders, processes returns, and handles refunds. It does not upsell in chat or drive proactive, revenue-side conversations.
Side by side
Feature for feature. Honestly.
Where Supportify and Arbyn actually differ. Not marketing checkboxes, just real features that work today, as of 2026.
| Capability | Arbyn$99 flat | Supportify |
|---|---|---|
| Pricing model | Flat $99/mo | Per session |
| Cost predictability | Fully flat | Linear, no ceiling |
| Unlimited conversations | Yes | No |
| Unlimited AI resolutions | Yes | — |
| Email + chat + IG + FB | Email + chat, IG/FB soon | Yes + WhatsApp |
| Acts inside Shopify | Yes, in-thread | Yes |
| Replies in your voice | Voice Fingerprint | — |
| Free plan | Yes, 150/mo | 50 sessions/mo |
| Setup time | In minutes | Fast |
The honest part
Where Supportify actually wins.
A page that only says “we win” is a sales pitch, not a comparison. So here are three things Supportify genuinely does better than Arbyn today, no hedging. Take them seriously if they matter to your store. Most Shopify store owners weigh them against a flat $99 a month (or $0 to start) and an agent that can act on the order, and switch anyway.
Where Supportify is genuinely ahead, stated plainly.
At very low volume, Supportify's flat $0.60-per-session rate with a self-set spend cap is genuinely simple, and it is built by a Scandinavian team, with the AI answering in six Nordic languages.
Past a few hundred sessions a month, that linear per-session bill overtakes a flat rate fast, and Supportify is support only, it does not upsell in chat or run sales-side conversations. Arbyn does both, support and sales, for $99 a month flat with no per-session meter, or $0 to start. For most Shopify stores past the very-low-volume range, that is the better trade.
None of that changes the math for most Shopify store owners: Arbyn acts on the order, in your voice, for $99 a month flat, or $0 to start.
- 01Genuinely cheap at under ~200 sessions/mo.
- 02Pay-as-you-go flexibility with a self-set spend cap.
- 03Purpose-built by a Scandinavian team, with the AI answering in six Nordic languages.
Where Arbyn wins
Three reasons store owners actually switch.
Flat at scale
$99 whether you do 500 or 50,000.
Full channel coverage
Email and chat today, with Instagram and Facebook coming soon.
Sales, not just support
Arbyn can apply discount codes right in the conversation too.
Done comparing?
Skip the pricing math. Try Arbyn today.
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