Everything Arbyn does. In one place.

Reads every inbound email, classifies the intent, and replies in your voice.

An on-site chat widget that answers instantly and hands off cleanly.

Coming soon: Instagram direct messages, answered with the same context and tone as your other channels.

Coming soon: Facebook Messenger threads, answered alongside every other channel.

Detects the customer's language and replies natively in 21 of them.

Updates the shipping address on its own. Cancels, refunds, discounts, gift-cards and reships once you approve.

Routes the conversations you choose to a human, with full context attached.

Sends and tracks a satisfaction score on every resolved conversation.

Scores every draft and holds anything below your bar for review.

Review, edit, and approve drafts, and Arbyn learns from every change.

Logs every action Arbyn takes on the Shopify order timeline.

Cap the refund Arbyn can put in front of you for approval, per channel.

Pause Arbyn instantly from the dashboard. One click, full stop.

Asks for a photo only when it proves something, reads it, and starts the return once you approve.

Reads a customer's gift card or store-credit balance in the conversation, and says so plainly when there is none.

A shopper with an abandoned cart starts a chat, and Arbyn pulls it up and closes the sale right there.

Beta: a timely nudge for a shopper who browsed and left. The proactive triggers behind it are not firing yet.

Beta: winning back a customer who hasn't bought in a while. Arbyn does not send outbound messages yet.

Surfaces bundle offers right in the chat as customers shop.

Coming soon: review requests, asked at the right moment after delivery.

Shows exactly what revenue Arbyn recovered and closed.

Beta: proactively chasing an abandoned cart. Today Arbyn recovers the cart when the shopper opens the chat.

Reads your catalog, policies, and order history on install.

Gets you live fast, with almost no writing to do yourself.

Drafts silently for your first conversations until you trust it.

Set the confidence bar below which Arbyn always asks a human.

Cap the refund value Arbyn can draft for approval. Above it, Arbyn escalates the whole conversation.

Define exactly what Arbyn can do, in plain language.

Runs on multiple models with automatic failover, so Arbyn stays reliable.

The AI never trains on or retains your data.

Writes a clean audit trail to every Shopify order.

Built inside Shopify. It acts on your store, not just around it.

Response time, resolution rate, CSAT, and revenue in one view.