Features
Everything Arbyn does. In one place.
32 features across support, sales, and platform. Each one built to do something a real Shopify store owner asked for.
Arbyn Support
Conversations, handled.
Every inbound message across email and live chat. Read, classified, replied to, and resolved in your voice with full Shopify context, with more channels on the way.
Spotlight
Email agent
Reads every inbound email to your support address, classifies the intent, and replies in your voice. The foundation of Arbyn Support, live since day one.
Live chat widget
An on-site chat widget that answers instantly and hands off cleanly.
Instagram DMs
Coming soon: Instagram direct messages, answered with the same context and tone as your other channels.
Facebook Messenger
Coming soon: Facebook Messenger threads, answered alongside every other channel.
SMS channel
BetaTwo-way SMS support, in beta.
21 languages, auto-detected
Detects the customer's language and replies natively in 21 of them.
Shopify actions
Cancels, refunds, edits orders, and updates addresses inside the thread.
Smart escalation
Routes the conversations you choose to a human, with full context attached.
Satisfaction scores (CSAT)
Sends and tracks a satisfaction score on every resolved conversation.
Confidence scoring
Scores every draft and holds anything below your bar for review.
Draft review queue
Review, edit, and approve drafts, and Arbyn learns from every change.
Shopify timeline logging
Logs every action Arbyn takes on the Shopify order timeline.
Per-channel refund ceiling
Set the maximum Arbyn can refund on its own, per channel.
Kill switch
Pause Arbyn instantly from the dashboard. One click, full stop.
Arbyn Sales
Arbyn sells. While it supports.
Before the order and inside the conversation. Cart recovery, product recommendations, and bundle offers surfaced in chat. Every angle, automated.
Spotlight
Cart recovery chat
When a customer stalls on the cart page, Arbyn opens a chat with a contextual nudge based on what is in their cart. Configurable trigger.
Browse-but-did-not-buy
Reaches shoppers who browsed and left with a timely nudge.
Past-customer re-engagement
Wins back customers who haven't bought in a while, in your voice.
Bundle builder
Surfaces bundle offers right in the chat as customers shop.
Automated review requests
Requests reviews at the right moment after delivery.
Revenue attribution
Shows exactly what revenue Arbyn recovered and closed.
Arbyn Platform
The agent stays inside the lines.
Guardrails, learning, your knowledge base, and infrastructure. The things that make the agent safe, fast, and yours.
Spotlight
Voice Fingerprint
Arbyn learns your voice from the replies you approve in shadow mode. Drafts read like you wrote them, not a bot.
Shopify sync
Reads your catalog, policies, and order history on install.
Setup wizard
Gets you live fast, with almost no writing to do yourself.
Shadow mode
Drafts silently for your first conversations until you trust it.
Confidence threshold
Set the confidence bar below which Arbyn always asks a human.
Refund ceilings
Cap the value Arbyn can refund before it escalates to you.
Custom rules engine
Define exactly what Arbyn can do, in plain language.
Multiple AI models
Runs on multiple models with automatic failover, so Arbyn stays reliable.
Zero data retention
The AI never trains on or retains your data.
Order timeline events
Writes a clean audit trail to every Shopify order.
Shopify-native
Built inside Shopify. It acts on your store, not just around it.
Analytics dashboard
Response time, resolution rate, CSAT, and revenue in one view.
Every feature above. Free to start. $99 for unlimited.
No tier upgrades. No per-resolution fees. Live from day one.
Frequently asked questions
It takes real actions. Arbyn issues refunds, cancels orders, edits orders, changes shipping addresses, handles returns, applies discount codes, and tags orders natively in Shopify from inside the conversation. Every action is logged to the Shopify order timeline as an audit trail.