Integrations
Every channel. One tool. All included.
Arbyn isn't an app that talks to Shopify, it's a Shopify-native agent that talks to your customers. First-class Shopify integrations, plus support email and on-site live chat, both live today. Zero add-ons.
First-class Shopify integrations. Not a Shopify-compatible app, a Shopify-native one.
Most support tools sit beside Shopify and call out to it. Arbyn is built right on top of Shopify itself, on the same APIs your store already runs on.
Shopify Admin API
Cancels orders, issues refunds, applies discount codes, sends gift cards, reships an order, starts returns. You approve anything that moves money, then Arbyn fires the real Shopify mutation. Shipping addresses it updates on its own. Every action is written to the Shopify order timeline.
Shopify Storefront API
Reads your live catalog and inventory, answers product questions, and recommends the right product from inside the conversation.
Shopify Markets
Selling into more than one country? In chat, Arbyn knows which market a shopper is in, which catalog they can actually buy from, and what currency they see, so it never offers a product you do not sell them.
Consent, honoured
Arbyn reads Shopify's Customer Privacy API, so whichever cookie banner you already run governs Arbyn too. Decline tracking and no analytics or marketing cookie is set. Nothing to configure.
Every inbox your customers actually use.
Email, chat, and soon social DMs. Same agent. Same voice. Same Shopify context everywhere. Customers don't notice they're talking to a different channel, because to Arbyn, they aren't.
Gmail / Google Workspace
Point your Gmail or Google Workspace support address at Arbyn. It replies in your voice from your own domain and logs every conversation to the Shopify order timeline.
Outlook / Microsoft 365
Same setup as Gmail. Connect your Outlook or Microsoft 365 support address, no code. Threading and signatures are respected.
Any email provider
Don't use Google or Microsoft? Forward support@ to Arbyn. Works with any domain, any host.
Live chat widget
One line of script on your storefront. Handles support tickets and pre-purchase sales conversations from the same widget.
Instagram DMs
Instagram DM support is on the roadmap. Story replies, comment-to-DM flows, and link sharing are coming soon.
Facebook Messenger
Facebook Messenger support is on the roadmap. Click-to-Messenger ad flows and pre-purchase questions are coming soon.
Every integration on this page is included on every plan, from the free one up.
No per-integration fees. No premium add-ons. No enterprise gates. The two Shopify integrations, every channel we ship, every new integration we ship in 2026, all of it is in your monthly $99. The price doesn't change when you turn things on.
Connected in minutes. Drafting replies the same day.
Install Arbyn on Shopify, pick your channels, and watch it draft your first reply in your voice for you to approve before you finish getting set up. Every integration on this page, included.