Blog
Field notes for Shopify store owners.
Guides, data, and notes from the team building Arbyn. No fluff. No SEO bait. The things we wish we had known when we started.
CX Operations#001Shopify Support Ticket Volume Benchmarks by Store Size (2026)
The definitive 2026 benchmark for Shopify support ticket volume, breaking down contact rates by store revenue and showing the true cost of customer service at scale.
Odera JosephSep 6, 20268 min
Arbyn Guides#002Running Shopify Support for Free: A Guide to the Arbyn Starter Plan
Professional customer support is no longer a luxury. This guide shows you how to run your entire Shopify support operation for free with the Arbyn Starter plan.
Odera JosephSep 6, 20268 min
Apps & Tools#003Tidio's 2026 Pricing Explained: The Real Cost of Conversation Limits and Add-ons
Tidio's pricing model uses three separate meters for conversations, AI, and automation, which can lead to unpredictable costs for Shopify stores.
Odera JosephSep 6, 20267 min
Sales & Upsells#004‘Is This Your Best Price?’: How an AI Agent Handles Discount Requests on Shopify
That discount request is not a cost center; it is a sales opportunity waiting for a clear, automated policy.
Odera JosephSep 5, 20269 min
Industry News#005Shopify's Winter '27 Editions: What’s New for AI and Support Automation
While Shopify's Winter '27 Editions have not been announced, the platform's trajectory offers a clear preview of what's coming for AI and support automation.
Odera JosephSep 5, 20268 min
Arbyn Guides#006Your First Week With Arbyn: A 7-Day Shopify Onboarding Checklist
A structured, day-by-day guide for new Arbyn users, ensuring you complete key setup tasks and start seeing value from your AI agent within the first week.
Odera JosephSep 5, 20268 min
Apps & Tools#007Zendesk Pricing for Shopify: A 2026 Cost Breakdown
A transparent breakdown of what Zendesk actually costs a Shopify store in 2026, including per-seat plans and the hidden AI add-on and resolution fees that inflate your final bill.
Odera JosephSep 5, 20269 min
Industry News#008Shopify's 2027 Roadmap: What 'Agentic Checkout' Means for Your Store
By 2027, AI agents completing purchases on behalf of customers will be the next major platform shift; this is the operational guide to what that means for your store.
Odera JosephSep 4, 20268 min
CX Operations#009Customer Says They Never Got a Shopify Order Confirmation Email: Now What?
When a customer says they never got their Shopify order confirmation email, it’s not just a support ticket; it's a breakdown of the single most important moment in their journey.
Odera JosephSep 4, 20269 minSubscribe
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