You pay per resolution. Arbyn charges $99, flat.
Fin is a capable AI, but the better it works, the more you pay. Per-resolution pricing punishes success.
The real bill
What you’d actually pay.
Three real scenarios at three real volumes, using Intercom Fin's published 2026 pricing and the automation rate their own team recommends. Arbyn is $99 flat at every one.
Pricing verified 2026-07-03 against intercom.com/pricing.
Pricing model decoded
Per seat. Per resolution. Two bills, one tool.
Intercom bills you for seats whether or not your agents are online. Then Fin bills you again for every conversation it resolves. The more your AI works, the more you pay, on top of what you're already paying for the humans.
Every Fin resolution charges your card. Whether Fin answers a tracking question or a complex return, the meter runs at $0.99. The more Fin works, the bigger the bill, separate from your seat subscription.
Minimum Fin fee regardless of volume. Intercom charges a minimum of 50 resolutions per month ($49.50), even in slow months. You're paying for Fin's floor, not just what it actually does.
Seat costs stack on top of Fin costs. 5 agents on Advanced = $425/mo before Fin handles a single conversation. Two separate billing lines, both growing as you scale.
Fin doesn't take actions inside Shopify. It can answer questions, but it cannot cancel orders, process refunds, or update shipments natively. Those still require an agent.
Side by side
Feature for feature. Honestly.
Where Intercom Fin and Arbyn actually differ. Not marketing checkboxes, just real features that work today, as of 2026.
| Capability | Arbyn$99 flat | Intercom Fin |
|---|---|---|
| Pricing model | Flat $99/mo | Per seat + resolution |
| Cost predictability | Fully flat | Climbs with usage |
| Unlimited conversations | Yes | No |
| Unlimited AI resolutions | Yes | No |
| Email + chat + IG + FB | Email + chat, IG/FB soon | — |
| Acts inside Shopify | Yes, in-thread | Not native |
| Replies in your voice | Voice Fingerprint | Limited |
| Free plan | Yes, 150/mo | No |
| Setup time | In minutes | Days |
The honest part
Where Intercom Fin actually wins.
A page that only says “we win” is a sales pitch, not a comparison. So here are three things Intercom Fin genuinely does better than Arbyn today, no hedging. Take them seriously if they matter to your store. Most Shopify store owners weigh them against a flat $99 a month (or $0 to start) and an agent that can act on the order, and switch anyway.
Where Intercom Fin is genuinely ahead, stated plainly.
Intercom Fin has had more time in market: a deeper integration library in some cases, more edge cases tuned, and occasionally phone support Arbyn does not offer yet. If your stack already leans on that today, it is worth weighing seriously.
It is also part of why these tools bill by the ticket or the resolution: more surface area to maintain, more infrastructure to pay for. Arbyn is built narrower on purpose, one agent that acts on the order (refunds, cancellations, address changes) right inside the conversation, in your brand voice, across email and chat, for $99 a month flat or $0 to start. For most Shopify store owners, that trade wins.
None of that changes the math for most Shopify store owners: Arbyn acts on the order, in your voice, for $99 a month flat, or $0 to start.
- 01Platform breadth: 300+ integrations and a full suite.
- 02Voice and phone via Fin Voice.
- 03Deep AI maturity on edge cases.
Where Arbyn wins
Three reasons store owners actually switch.
No per-resolution fee
$99 flat, however many you resolve.
Fin answers, Arbyn acts
Order actions happen in the thread.
Shopify-native
Built for your store, not bolted on.
Done comparing?
Skip the pricing math. Try Arbyn today.
$99 flat. Install from Shopify in a few minutes. Cancel anytime from your Shopify admin.
Free plan included. Cancel anytime from Shopify.