Pricing for Shopify stores
Shopify AI support.
No per-ticket fee.
$0, $59 or $99, flat.
Arbyn Starter is $0 a month with 150 AI conversations. Arbyn Growth is $59 a month for 500. Arbyn Agent is $99 a month for unlimited, or $990 a year. Every feature is on all three plans, and nothing is metered per resolution or per seat. Your bill does not move when your volume does.
150 AI conversations every calendar month on the free Starter plan, 500 on Growth, unlimited on Agent. Reaching your plan's limit never costs you anything: new conversations simply wait for your team. Cancel anytime from Shopify.
Run the math
Pick a competitor. See what you would pay.
Every tool below meters something: tickets, AI resolutions, agent seats, AI replies, site visitors, even how many products you list. Arbyn meters none of them. Pick one and see.
At 500 conversations, Arbyn saves you up to $491 every month: Arbyn Growth at $59 against their $550.
Gorgias: their own published bundled Helpdesk plus AI Agent price, read on gorgias.com/pricing in August 2026, which is $40, $90, $550 and $1,430 a month at their 50, 300, 2,000 and 5,000 ticket tiers. On top of that, their published $1.50 fee for each automated interaction past the allowance that plan includes (30, 30, 190 and 530). Every rate here is theirs. The assumptions are ours: that each conversation is one ticket, and that AI Agent fully resolves 30% of them. One caveat we can see but cannot control: the AI Agent half of their bundled figure moves with an automation-rate assumption their page loads with, so a store with a different rate will see a different number on their side. Gorgias meters voice and SMS separately, and neither is counted here.
Competitor pricing taken from each vendor's own pricing page or Shopify App Store listing, re-verified first-party in August 2026. Figures are the metered fees only and usually exclude seats, add-ons and platform fees, so a real bill is often higher. Where a vendor publishes no rate, none is shown. Rep AI is priced by site visitors and SmartBot by catalog size, so neither can be priced per conversation and this slider does not move their bill. Rates change, so check theirs before you decide.
How Arbyn compares
Every other tool charges more as you grow.
These are published rates. Not estimates. Not our words.
| Provider | Pricing model | At 500 | Free plan |
|---|---|---|---|
| Arbyn | Flat monthly: free, $59 or $99 | $59 | Yes |
| Gorgias | Per ticket + per AI interaction | $550 | No |
| Intercom Fin | $0.99 per outcome | $495 | No |
| Zendesk | Per seat + metered AI | $425 | No |
| Gladly | Per seat + per AI resolution | $345 | Limited |
| Supportify | $0.60 per resolved session | $270 | Limited |
| Commslayer | Tiered by conversation | $39 | Yes |
| Zipchat AI | Tiered by AI reply volume | $129 | Limited |
| Rep AI | Per site visitor | By traffic | No |
| AeroChat | Tiered by AI response volume | By AI response | Limited |
At 500 conversations, Arbyn is the only flat-rate option in the table.
Pays for itself
Arbyn does not just cost less.
It earns its own keep.
The sales agent recommends the right products, suggests bundles, and converts pre-purchase chats your team would never have time to handle. At an average cart of $85, a handful of recommended-product sales a month and Arbyn has paid for itself twice over.
There is one tool in this table with a flat price, unlimited conversations, and a free plan.
Switching from Gorgias, Zendesk or Intercom? Arbyn builds its knowledge from your Shopify store on install, so there is no ticket export and no saved replies to rebuild.
See how switching worksThree plans. Every feature. One difference.
- Email support agent
- Live chat widget
- SMS supportComing soon
- Social channels: Instagram DMs, Facebook Messenger and WhatsAppComing soon
- Cancels, refunds, discounts, gift cards and reships, on your approval
- Shipping address changes on its own
- Product quizzes, bundles and in-chat upsells
- Revenue attribution on every order Arbyn sources
- Rules engine, guardrails and escalation to a human
- Unlimited team seatsBeta
- Email support agent
- Live chat widget
- SMS supportComing soon
- Social channels: Instagram DMs, Facebook Messenger and WhatsAppComing soon
- Cancels, refunds, discounts, gift cards and reships, on your approval
- Shipping address changes on its own
- Product quizzes, bundles and in-chat upsells
- Revenue attribution on every order Arbyn sources
- Rules engine, guardrails and escalation to a human
- Unlimited team seatsBeta
- Email support agent
- Live chat widget
- SMS supportComing soon
- Social channels: Instagram DMs, Facebook Messenger and WhatsAppComing soon
- Cancels, refunds, discounts, gift cards and reships, on your approval
- Shipping address changes on its own
- Product quizzes, bundles and in-chat upsells
- Revenue attribution on every order Arbyn sources
- Rules engine, guardrails and escalation to a human
- Unlimited team seatsBeta
All three plans include every feature. The only difference is how many conversations the AI handles for you: 150 a calendar month on Starter, 500 on Growth, unlimited on Agent.
Every feature is included on Arbyn Starter, Arbyn Growth and Arbyn Agent alike. The only difference between plans is the conversation limit.
Your inbox runs itself.
- Reads every incoming email. Replies automatically.
- Learns from the replies you approve. Writes like you.
- Live chat widget on your storefront.
- Works with Gmail, Outlook, and any email provider.
- Instagram DMs coming soon.
- Facebook Messenger coming soon.
- Tells customers where their order is and when it arrives.
- Updates shipping addresses on its own, before the order ships.
- Cancels the order once you approve it. Arbyn does the cancellation in Shopify.
- Issues refunds once you approve them. You approve, Arbyn files it in Shopify.
- Applies a discount and hands the shopper a checkout with the code already on.
- Sends a gift card, or reships the order, once you approve it.
- Starts returns with your approval.
- Notes every action directly on the Shopify order.
- Logs everything to the Shopify order timeline.
- Answers product questions from your live catalog.
- Answers shipping, returns, and policy questions.
- Handles pre-purchase questions from people browsing.
- Pulls your store policies from Shopify on install.
- Syncs your product catalog live.
- A setup wizard builds your knowledge base when you install. Zero writing.
- Add your own Q&A pairs for the edge cases only you know.
- Escalates legal threats and chargebacks immediately.
- Custom escalation rules by keyword, value, tag, or country.
- Holds low-confidence drafts. Auto-sends when sure.
- Full draft review queue for anything it flags.
- Learns from every reply you approve.
- Cuts out whole categories of support emails before they reach you.
- Auto-detects customer language. Replies in it.
- 21 languages supported natively.
- Pick a starting tone: friendly and professional, concise, empathetic, formal, or casual.
- Tone held consistently across every language.
- Asks for a quick satisfaction rating when a conversation resolves.
- Tracks satisfaction scores in your dashboard.
Revenue your inbox was leaving behind.
- Opens the chat when a shopper abandons the cart.
- Opens the chat when someone dwells on a product page.
- Opens the chat for a returning visitor who left without buying.
- Opens the chat on exit intent, right before they close the tab.
- You write the opening line, or Arbyn writes it in your voice.
- Build a quiz yourself. No setup call.
- Recommend mode: each answer points at the products it should suggest.
- Score mode: grade the answers and hand out a reward by score.
- Rewards come from your live Shopify discounts and bundles.
- Shoppers take the quiz inside the chat widget.
- Captures the shopper's email so you can follow up.
- Set how many times one shopper can take it.
- Create real Shopify discounts from inside Arbyn.
- Choose where each offer can appear: chat, the widget's Perks tab, both, or nowhere.
- Bundle builder, with conditions Arbyn checks before it offers.
- Cap how often one shopper sees the same offer.
- Product recommendations from what is already in the cart.
- Suggests complementary items, bestsellers, or alternatives.
- Applies the discount and hands the shopper a checkout with the code already on.
- Every order Arbyn sourced, with the conversation that drove it.
- Attribution rate: what share of all your orders Arbyn is sourcing.
- Filter by the channel the conversation came in on.
- Shown in your store's own currency, not the shopper's.
- Jump from an order to the conversation, or open it in Shopify.
- Every Arbyn action is tagged on the Shopify order.
No feature is locked behind a higher tier. All three plans include everything from the moment you install.
Volume pricing
Processing more than 25,000 conversation threads a month?
Arbyn Agent stays flat and unlimited at $99 no matter your volume, which scales further than most stores ever need. Running something unusual or need a custom rollout? Reach out and we will work out something built around your actual usage.
Common questions
One email thread or one chat session. A customer replying five more times on the same thread is still one conversation. Spam, Shopify notifications, and auto-replies are filtered before counting.
Built for Shopify store owners
Get started
Your support inbox is a revenue channel.
It just has not been treated like one.
Arbyn handles every conversation coming in and every buying question in your live chat. Free to start, $59 a month for 500 conversations, $99 for unlimited.
Starts free with 150 AI conversations per month. Cancel anytime from Shopify.