Pricing
Everything.
One price.
Day one.
Two plans. Arbyn Starter is free forever. Arbyn Agent is $99/month for unlimited conversations across email and live chat.
Includes 150 free conversations per month. Cancel anytime from Shopify.
Why store owners switch
Your current support tool charges more every time your store grows.
Not hypothetical. Real reviews from one of the support tools Shopify stores commonly start with. Weeks to configure. Breaks under volume. Charges more the busier you are.
This has got to be the greediest and ruthless company ever. We were paying over $13.5k per year on Gorgias for the Advanced plan. Their pricing is not clear at all once you get past the base plan. If you are a fast-growing store, I highly recommend staying away.
I installed it and was getting set up on a 7-day trial. Within hours of installation, it charged me a full $400 for the pro plan, completely negating the trial. When I pointed out the error, they quoted policies rather than resolving the issue.
It's ironic that the so-called best support app has some of the worst support I've experienced. I started a trial on Shopify Plus and they still haven't been able to fix a store sync issue after a full week. It should have been resolved the same day.
This platform worked well at first. Then they changed something, likely degraded the LLM to save money. Suddenly our agent went from solving 95% of issues to failing 100% of the time. It forgot what products we sell entirely.
Support is non-existent. I sent 4 emails over three days and no response. Just a friendly AI that is useless. Something as obvious as show me emails with no reply does not exist.
We have been using Gorgias for over a year and our experience has been extremely frustrating. The integration is unreliable and creates ongoing operational challenges. Support has been disappointing.
Arbyn is flat. Unlimited. Ready without a setup team.
Reviews sourced from the Gorgias listing on the Shopify App Store. Reviewer names anonymized.
Run the math
Pick a competitor. See what you would pay.
Every tool below charges based on volume. The more customers contact you, the more you pay. Arbyn does not work that way.
At 500 conversations, Arbyn saves you up to $536 every month.
Competitor pricing sourced from published rates at fin.ai, gorgias.com, zendesk.com, gladly.com, supportify.no, commslayer.com, zipchat.ai, and hellorep.ai, verified May 2026. Commslayer and Zipchat charge per AI message; figures assume roughly 4 messages per conversation. Rep AI charges per site visitor; figures assume roughly a 5% visitor-to-chat rate. Actual costs may be higher. Arbyn charges nothing beyond $99/month.
How Arbyn compares
Every other tool charges more as you grow.
These are published rates. Not estimates. Not our words.
| Provider | Pricing model | At 500 | Free plan |
|---|---|---|---|
| Arbyn | Free plan + $99/mo Agent | $99 | Yes |
| Gorgias | Per resolution, tiered | $450 to $635 | No |
| Intercom Fin | $0.99 per resolution | $495 | No |
| Zendesk AI | Per seat + resolution | $750 to $1,000 | No |
| Gladly AI | Per hero + assists | $750 | No |
| Supportify | $0.50 per session | $250 | Limited |
| Commslayer | $0.05 per AI message | $99 | Yes |
| Zipchat AI | Tiered by AI reply volume | $129 | Limited |
| Rep AI | Per site visitor | $99 | No |
| Decagon | Enterprise only, custom pricing | Custom | No |
At 500 conversations, Arbyn is the only flat-rate option in the table.
Pays for itself
Arbyn does not just cost less.
It earns its own keep.
The sales agent recommends the right products, suggests bundles, and converts pre-purchase chats your team would never have time to handle. At an average cart of $85, a handful of recommended-product sales a month and Arbyn has paid for itself twice over.
There is one tool in this table with a flat price, unlimited conversations, and a free plan.
Two plans. Every feature. One difference.
- Email support agent
- Live chat widget
- Instagram DMs (coming soon)
- Facebook Messenger (coming soon)
- Refunds, cancellations, order edits
- Product recommendations
- Rules engine
- Escalation to human
- Unlimited team seats
- Email support agent
- Live chat widget
- Instagram DMs (coming soon)
- Facebook Messenger (coming soon)
- Refunds, cancellations, order edits
- Product recommendations
- Rules engine
- Escalation to human
- Unlimited team seats
Free plan included. Cancel anytime from Shopify.
Both plans include every feature. Starter is capped at 150 AI conversations per calendar month.
Every feature is included in both Arbyn Starter and Arbyn Agent. The only difference between plans is the conversation limit.
Your inbox runs itself.
- Reads every incoming email. Replies automatically.
- Learns from the replies you approve. Writes like you.
- Live chat widget on your storefront.
- Works with Gmail, Outlook, and any email provider.
- Instagram DMs coming soon.
- Facebook Messenger coming soon.
- Tells customers where their order is and when it arrives.
- Updates shipping addresses before the order ships.
- Cancels orders on request.
- Edits order items and quantities directly.
- Issues refunds without escalating to you.
- Starts and processes returns end to end.
- Offers discount codes to win back an unhappy customer.
- Notes every action directly on the Shopify order.
- Logs everything to the Shopify order timeline.
- Answers product questions from your live catalog.
- Answers shipping, returns, and policy questions.
- Handles pre-purchase questions from people browsing.
- Pulls your store policies from Shopify on install.
- Syncs your product catalog live.
- A setup wizard builds your knowledge base when you install. Zero writing.
- Add your own Q&A pairs for the edge cases only you know.
- Escalates legal threats and chargebacks immediately.
- Custom escalation rules by keyword, value, tag, or country.
- Holds low-confidence drafts. Auto-sends when sure.
- Full draft review queue for anything it flags.
- Learns from every reply you approve.
- Cuts out whole categories of support emails before they reach you.
- Auto-detects customer language. Replies in it.
- 21 languages supported natively.
- Pick a starting tone: friendly and professional, concise, empathetic, formal, or casual.
- Tone held consistently across every language.
- Asks for a quick satisfaction rating when a conversation resolves.
- Tracks satisfaction scores in your dashboard.
Revenue your inbox was leaving behind.
- Proactive chat when a customer stalls on the cart page.
- Proactive chat when someone dwells too long on a product.
- Re-engages visitors who came back without buying.
- Catches visitors right before they close the tab.
- Product recommendations based on what is in the cart.
- Suggests complementary items, bestsellers, or alternatives.
- Offers bundles in chat when they fit.
- Every Arbyn action tagged on the Shopify order.
- A dashboard showing the sales Arbyn closed.
No feature is locked behind a higher tier. Both plans include everything from the moment you install.
Volume pricing
Processing more than 25,000 conversation threads a month?
Arbyn’s flat plan scales further than most stores ever need. But at that volume, Arbyn Agent stays flat and unlimited at $99 no matter your volume. Running something unusual or need a custom rollout? Reach out and we will help. Reach out and we will work out something built around your actual usage.
Common questions
One email thread or one chat session. A customer replying five more times on the same thread is still one conversation. Spam, Shopify notifications, and auto-replies are filtered before counting.
Built for Shopify store owners
Get started
Your support inbox is a revenue channel.
It just has not been treated like one.
Arbyn handles every conversation coming in and every buying question in your live chat. Free to start. $99/month for unlimited conversations.
Includes 150 free conversations per month. Cancel anytime from Shopify.