You pay per visitor every month. Arbyn charges $99, flat.
Rep AI is a sales and support agent priced by site traffic, not by the value it delivers. Your bill climbs with your visitor count and spikes again on every traffic surge. Arbyn runs sales and support for a flat $99 a month and acts on the order right in the conversation.
The real bill
What you’d actually pay.
Three real scenarios at three real volumes, using Rep AI's published 2026 pricing and the automation rate their own team recommends. Arbyn is $99 flat at every one.
Rep AI pricing verified on 2026-07-03 against Rep AI's official Shopify App Store listing at apps.shopify.com/rep-ai-sales-associate.
Pricing model decoded
Per visitor. Not per conversation. Very different math.
Rep AI charges by site visitor, which is a fundamentally different model from conversation-based tools. Your bill grows every time you run an ad, launch a product, or hit a seasonal spike, whether those visitors converted into chats or not.
Ad traffic bills you even if visitors don't chat. Rep AI charges per visitor, not per conversation. A Meta campaign that drives 10,000 extra visitors costs $120 in Rep AI fees whether those visitors engaged with the AI or not.
Seasonal spikes double or triple your bill. Black Friday traffic surge means a visitor-based bill surge. At 100K visitors in November vs 30K in October, your Rep AI cost more than triples. Arbyn's bill doesn't change.
Rep AI initiates refunds, then routes to a human. Rep AI now handles email and post-purchase questions and can start returns, cancellations, and address changes. For refunds and other sensitive actions it opens a workflow and hands off to a person. Arbyn completes the refund in the thread through Shopify's own API, either automatically within a ceiling you set or on your one-tap approval, and writes every action to the Shopify order timeline.
Side by side
Feature for feature. Honestly.
Where Rep AI and Arbyn actually differ. Not marketing checkboxes, just real features that work today, as of 2026.
| Capability | Arbyn$99 flat | Rep AI |
|---|---|---|
| Pricing model | Flat $99/mo | Per visitor |
| Cost predictability | Fully flat | Traffic-dependent |
| Unlimited conversations | Yes | No |
| Unlimited AI resolutions | Yes | — |
| Email + chat + IG + FB | Email + chat, IG/FB soon | Chat, email, Instagram, Facebook, WhatsApp |
| Acts inside Shopify | Yes, in-thread | Limited |
| Replies in your voice | Voice Fingerprint | — |
| Free plan | Yes, 150/mo | 100 visitors/mo |
| Setup time | In minutes | Fast |
The honest part
Where Rep AI actually wins.
A page that only says “we win” is a sales pitch, not a comparison. So here are three things Rep AI genuinely does better than Arbyn today, no hedging. Take them seriously if they matter to your store. Most Shopify store owners weigh them against a flat $99 a month (or $0 to start) and an agent that can act on the order, and switch anyway.
Where Rep AI is genuinely ahead, stated plainly.
Rep AI's core strength is proactive, browsing-triggered sales engagement, and it now pairs that with support across email, WhatsApp, Instagram, and Facebook, plus WhatsApp-native cart recovery Arbyn does not offer. At very low visitor volume, its pay-as-you-go rate can also come out cheaper than a flat $99.
Rep AI does support now too: email, WhatsApp, and social, plus in-chat order tracking, cancellations, address changes, and return starts, with configurable refund workflows that keep a human in the loop. Where Arbyn is different is the pricing model, not the feature checklist. Arbyn runs sales and support in one place and acts on the order right in the conversation, a refund, a cancellation, an address change, drafted for your approval and written to the Shopify order timeline, for $99 a month flat or $0 to start. Rep AI bills you by traffic, so an ad push or a Black Friday surge runs up your bill whether those visitors ever chatted or not. Arbyn's price does not move.
None of that changes the math for most Shopify store owners: Arbyn acts on the order, in your voice, for $99 a month flat, or $0 to start.
- 01Strong proactive sales engagement.
- 02WhatsApp-native cart recovery.
- 03Cheaper at very low conversation volume.
Where Arbyn wins
Three reasons store owners actually switch.
Not billed by traffic
Ads do not run up your bill.
Acts on the order in-thread
Arbyn runs refunds, cancellations, address changes, and discount codes inside the chat, instantly or on your one-tap approval, and writes each to the Shopify order timeline. Rep AI routes refunds to a human.
Flat pricing
$99 no matter the traffic.
Done comparing?
Skip the pricing math. Try Arbyn today.
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