Arbyn for Pet Brands
Pet support is personal and recurring: how much do I feed, how often should it ship, can I switch recipes for a sensitive tummy. Arbyn answers feeding questions from weight, age, and your guides, answers questions about the subscription that is your business and points customers to self-serve when they want to change it, and knows when a health question belongs with a vet.
The reality of pet support
of tickets are about feeding amount or frequency.
higher renewal rate when feeding questions get a fast answer.
tickets involve an allergy or sensitivity.
of subscription cancels come down to having too much food.
Support and sales, in the same inbox
Arbyn isn't only a deflection bot, it's a revenue agent too. Half of pet's inbox is "how much do I feed." The other half is "what should I add." Arbyn handles both, on every channel, in your voice, and routes true health questions to a vet. The examples below use a fictional brand, Thicket Pet Co.
Trained on your catalog
When you connect Arbyn to Shopify, it doesn't just see products, it ingests the structured pet data your team relies on every day, and the line between feeding advice and a vet question.
Cups and calories by weight, life stage, and activity, per recipe. Arbyn answers "how much" with a real number.
Proteins, grains, and common sensitivities, per recipe, so a chicken-free or grain-free swap is one message away.
How long a bag lasts for a given dog. Arbyn uses it to answer cadence questions and walk customers through re-timing, swapping a recipe, or pausing a box in their account before they cancel.
Recipe-switch schedules Arbyn can give, and the health questions it won't, those it routes to a vet, not a guess.
| Weight | Cups/day | Calories | Bag lasts |
|---|---|---|---|
| 15 lb | 1.0 | 440 kcal | 40 days |
| 30 lb | 1.75 | 740 kcal | 24 days |
| 45 lb | 2.5 | 1,010 kcal | 18 days |
| 70 lb | 3.5 | 1,420 kcal | 12 days |
Arbyn note: amounts assume an active adult, Arbyn adjusts down for seniors and low-activity dogs, and routes weight-loss plans to a vet.
The subscription is the business
In pet, the subscription is the relationship. A pileup, a sensitivity, or a feeding question left unanswered is how it ends. Arbyn helps customers keep the box right-sized and the recipe right, and knows when to send a customer to their vet.
Arbyn computes cups and calories from your guide using the pet's weight, age, and activity, so the answer fits the dog in front of them, not a generic chart.
Too much food is the #1 cancel reason. Arbyn spots when the box is arriving faster than the bag empties and walks the customer through re-timing, pausing, or skipping in their account before they ever hit cancel.
Itch or upset stomach? Arbyn recommends a limited-ingredient recipe and a safe transition schedule, points to the self-serve swap, and tells the customer to see a vet when symptoms cross a health line.
Brand voice tuning
Three different pet brands. One identical question. Three completely different Arbyn replies, because tone, vocabulary, and rhythm come from the tone you set, your product copy, and the replies you approve. We don't pick a "pet voice." You do.
A 45lb active adult needs roughly 2.5 cups daily, split into two meals. Adjust down for lower activity. Reweigh monthly.
For a 45lb pup, about 2.5 cups a day across two meals is the sweet spot. If she's more of a napper than a runner, ease back a little. You've got this.
For your 45lb good girl: ~2.5 cups a day, two meals, breakfast and dinner. Couch potato more than trail dog? Trim it slightly. Easy peasy.
Not just pet
Sizing, fit, returns, exchanges, and restocks.
ExploreShade matching, ingredients, vegan and pregnancy-safe.
ExploreDosage, subscriptions, compliance-safe phrasing.
ExploreAllergens, pause-the-box, perishable logistics.
ExploreDimensions, lead times, white-glove logistics.
ExploreCompatibility, troubleshooting, RMA and warranty.
ExploreSizing, engraving, gift orders, gemstone care.
ExploreSee every industry Arbyn is tuned for.
Browse allInstall in 4 minutes. Train it on your feeding guides, recipes, and subscription rules. Watch it answer your first feeding ticket within an hour, in your voice, with your tone, citing your own catalog.