About ONDUTYOPS
Built by the person who used to run your support tool.
ONDUTYOPS builds support and operations tools for Shopify store owners who are done paying more every time their store grows. Tacey caught the order problems. Arbyn handles everything else.
I was the person running these tools.
I am not a Shopify store owner who got tired of Gorgias and decided to build something better. I am the support operations professional companies like Gorgias built tools for.
For seven years I have led customer success and technical support inside high-growth SaaS and e-commerce companies. Customer Support Lead at DripShop.live, a live-commerce SaaS. Technical Support Specialist at Replo (Y Combinator S21), where I owned 1,000+ tickets and helped lift customer satisfaction from 88% to 95% in months. Earlier, Client Success & Support Manager at OJMD Solutions, running a pod that served 60 enterprise Shopify stores and improved retention from 78% to 93%. In parallel, Support Lead at Parents Are Human, where I set up Intercom Fin AI workflows that cut the tickets reaching a human by 22%.
I’ve used Zendesk, Intercom, Gorgias, and Freshdesk in production. Not to evaluate them. As the person responsible when they failed at 2am. I designed the macros. I built the triggers. I wrote the QA playbooks. I sat on the post-mortem calls with engineering.
And I watched every tool in this category do the same three things. Charge more as the store grew. Break under volume. Leave the hard problems for a human to clean up. The thing they sold as automation was, on a bad day, a draft queue that still needed someone like me supervising it.
For seven years I knew exactly what the right version of this tool looked like. I just couldn’t build it. Then the AI models got good enough, and the wishlist became a product.
ONDUTYOPS LLC is the company I founded to build the tools I always needed and never had. Tacey: AI Fraud & Order Guard was the first, built to catch order problems before they ship. Arbyn is the second, built for everything on the support and sales side. Free to start, then $99/month flat when you want unlimited. Everything is included. The price does not move because your store had a good month.
Six things we won’t budge on.
These aren’t values posters. They’re the reasons Arbyn doesn’t look like the other tools, and the things ONDUTYOPS would kill the product before changing.
Flat pricing is a design decision, not a discount.
Your support costs should not punish you for having a busy store. ONDUTYOPS builds tools with pricing that scales with your margin, not against it. $99/month. That number doesn’t move because your volume did.
An agent that needs supervision is a draft machine.
Arbyn reads the email, checks the order, takes the action, and closes the ticket. Once it has learned your voice, it stops parking every move in a queue for you to approve. Most “AI support” tools draft a reply and stop. That’s not automation. That’s a queue you still have to work.
Support and sales are the same conversation.
Every message a customer sends is a revenue moment. Most tools treat it as a cost center to minimize. Arbyn treats it as both. Resolve the ticket, recover the cart, upsell the reorder, all in one thread.
Every action in the daylight.
Every refund, address change, discount, and reply Arbyn makes writes to the Shopify order timeline. No hidden actions. Audit history lives where you already look, and one kill switch pauses all of it instantly.
It should read like a human you trust.
If your customer sniffs the AI in two lines, the tool failed. Every Arbyn release is benchmarked on how often store owners approve drafts without edits. That number is the only one we move on. We push it up, release after release.
A real store owner had to ask for it.
Arbyn does not ship features because the model can do them. It ships features because a real Shopify store owner asked for them. Every feature on the roadmap has a name attached to it. That’s still the rule.
Bootstrapped. By design.
No VCs. No advisors with opinions about the roadmap. No board pushing for a price hike next quarter. The only people ONDUTYOPS answers to are the store owners who run their support on Arbyn. That’s how it stays.
capital
We hire when skill and revenue justify it.
ONDUTYOPS is a one-person company today. These are the first three people I plan to hire, and the order I plan to hire them in. If you’d want any of these roles, get on the list. I’ll reach out when there’s a real offer to make.
Senior pay, real equity, fully remote. When we get there.
No bootstrapped-founder fairy tales. The first hires happen when revenue pays for them, not before. If you’d want one of these roles when that day arrives, the form below puts you at the top of the list.
Drop your name →ONDUTYOPS builds tools for store owners who are done paying more every time their store grows.
Arbyn is the second app from ONDUTYOPS. It is live. Start free on the $0 Starter plan, then $99/month flat when you want unlimited. Everything is included.
Free plan included · Cancel anytime from Shopify