Changelog
Every update to Arbyn, newest first. Features, improvements, fixes, and behind-the-scenes work, all in one place.
Emails from your agent now carry a photo and a proper signature for whoever is sending it, so a message from your agent reads like it came from a person on your team rather than a system notice. Every email still reads correctly if a mail client blocks images.
Arbyn has always handed certain conversations straight to a person rather than answering them itself. A customer mentioning self harm, a legal threat, an allergic reaction, or a data breach gets no automated reply at all, on purpose. Until now that recognition only worked in English. It now understands the meaning of these disclosures in every language Arbyn supports, so a customer writing in Spanish or Japanese gets the same immediate handoff an English speaker always did. The English recognition you already had is unchanged underneath.
Translating a conversation for your own reading used to leave gaps: your agent's own replies never translated, only the customer's messages did, the show original toggle could not be reversed, and a policy or FAQ card sometimes stayed in English inside a foreign language conversation. All four now work correctly, including when your agent detects it answered in the wrong language and corrects itself before you ever see the mismatch.
You can now tell Arbyn never to recommend a specific product or an entire collection, no matter how well it matches what a customer asked for. A second setting lets you give slow moving stock a gentle, bounded nudge up the order Arbyn already ranks by real sales and stock. Neither setting changes what counts as relevant to the customer's question.
Sending is held for a moment while your agent is still writing its reply, so a quick follow up message can no longer slip in and go unanswered. If a reply is ever delayed, the hold releases itself so a customer is never locked out of typing.
Moving to a paid plan, or from one paid plan to a higher one, used to be silent on our side. You now get a short email confirming your new plan and your new monthly conversation allowance. Every feature you already had stays exactly the same. Only the monthly allowance changes.
When an escalation that needed an action ran into a problem partway through, the confirmation telling the customer what's happening only ever reached chat customers. An email customer in the same situation heard nothing. They now get their own confirmation, sent as a normal threaded email reply.
Asking to return something used to show an unconditional "Start your return" button at the same time as the order lookup form, before your order had actually been found. The button now appears only once a real, verified, returnable order has been located. An order outside your return window still correctly shows no button at all.
If you install Arbyn and do not finish the setup wizard, you now get one email a few days later naming the specific step you have left and linking the guide, separate from the widget and go-live reminders.
If a location holds stock for a product but has no shipping, pickup, or local delivery coverage set up, that stock cannot reach checkout no matter how much of it you have. You now get an email, at most once every two weeks, naming the affected products, the location, and the fix.
Certain fixed replies, like a sold-out notice or an ownership check, could stay in the language a conversation started in even after a shopper switched languages. They now match the language of the message that triggered them.
If you ship to most of a country but have turned some regions off, Arbyn could not see the difference and would promise delivery anywhere in that country. It now checks your real region list, answers definitely when a shopper names their region by name, and asks rather than guesses when they only name the country. Your full list of countries in a shipping zone is also shown now, instead of being cut short.