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Changelog

What’s new in Arbyn.

Every update to Arbyn, newest first. Features, improvements, fixes, and behind-the-scenes work, all in one place.

39 releases
18 features
16 improvements
2 fixes
Month
Type
39 releases

July 2026

23 releases
FeatureAll plansJul 8, 2026

See your chat widget as you customize it

The widget customizer now shows a live preview of your actual storefront chat widget, right beside the controls. It is the real widget, not a mock-up. Change your brand accent color and the preview recolors instantly, so you can dial in the exact look before you save a thing. Toggle between Desktop and Mobile to check how it looks on each, and the preview stays true to what your shoppers actually see: same layout, same order, same everything.

FeatureAll plansJul 8, 2026

Customize your chat widget's brand color

Your storefront chat widget can now match your brand. Open Settings, Chat widget, Customize widget, set your brand accent color (a hex code like #7C5CFC), then Save. The color themes the chat bubble and its buttons on your storefront, and it takes effect on the next storefront page load. This is the first control in a new full-screen widget customizer, opened right from your settings page.

FeatureAll plansJul 7, 2026

Quiz takers become customers in your Shopify

When a shopper finishes a quiz and shares their details, that email, plus their name and phone if you asked for them, is now added straight to your Shopify Customers list. If they are new, Arbyn creates the customer for you; if they already exist, it just fills in any blank name or phone (it never overwrites what is already there). It does not subscribe anyone to email or SMS marketing: consent stays exactly as your quiz's own settings define it, so you get the contact on your list without any surprise opt-ins.

ImprovementAll plansJul 7, 2026

Quiz rewards can't be lost, and can't be farmed

Two upgrades to product quizzes. First, a shopper can't just retake a quiz over and over to re-claim the reward: you choose how many times one shopper can take each quiz (once by default, up to three times, or unlimited). When they have reached the limit and open the quiz again, instead of a Start button they see "You've already taken this quiz" with the exact reward they earned, the discount code to copy, ready to apply at checkout, so a reward is never lost even if they closed the chat. If that discount later expired, they still see what they won, without a dead code. Second, a quiz can no longer go live with a reward that isn't actually redeemable: if a tier promises a free product or a discount, you now have to pick the real product or discount before it can activate, so a shopper never sees "Free gift!" with nothing behind it.

ImprovementAll plansJul 7, 2026

Quiz results now celebrate the win

When a shopper finishes a quiz they now see a proper reward moment, "Congratulations! Here's the reward you earned" with the discount code front and centre, instead of a bare score like "100%". The code sits under a one-tap Apply at checkout button that takes it straight to checkout with the discount already applied (or drops it in their cart to apply the moment they check out), so there is no copy-paste and nothing to lose. Rewards labelled "gift card" are now called "Gift code" and described plainly: it is a discount code the shopper redeems at checkout, not a separate stored-value gift card. And if a reward you offered has since expired, the shopper just sees their score, never a "here's your reward" message with nothing behind it. Every quiz step also shows up in the conversation's Conversion events timeline in your inbox, so you can watch the quiz funnel play out per shopper right next to their chat.

ImprovementAll plansJul 7, 2026

Your chat widget status now tells you the truth

The Chat widget settings page used to show "active, last seen" based on whether the bubble had ever loaded on your store, which could keep saying "live" for a while after you had actually turned it off, or warn you when it was really on. Now Arbyn reads your published theme directly, so the status reflects whether the widget is enabled right now. If it is off, you will see "Chat isn't showing on your storefront yet" with a one-click Open theme editor button that drops you exactly where you need to flip it on. And if the widget ever gets switched off, a matching warning now appears right on your Command Center home so you notice. It clears itself automatically once Arbyn's next background check confirms the widget is back on.

ImprovementAll plansJul 6, 2026

Filter every report by any date range, and see attributed revenue in your own currency

Reports and Revenue attribution now share one date filter with every range you would expect: Today, Yesterday, last 7, 14, 30, or 90 days, This month, To date, or a Custom range you pick on a calendar. Choose a range once and the whole page updates. Revenue attribution now shows every figure in your store's own currency, not the currency a shopper happened to check out in, so if you sell into more than one market, your totals add up correctly instead of mixing currencies. And every attributed order now has a quick actions menu: jump straight to the conversation that drove the sale, or open the order in Shopify, in one tap. When you have a lot of attributed orders, the list now pages 25 at a time so it stays fast and easy to scan.

FeatureAll plansJul 6, 2026

Arbyn now sees what a shopper was browsing

Arbyn remembers the pages a shopper visited on your store before and during a chat, not just the one they are on. So when someone opens the widget, Arbyn already has the context, the products and collections they were looking at, and can pick up right where they left off ("Since you were looking at the snowboards…") instead of starting from scratch. You see it too: every conversation now has a Browsing history card in the side panel showing the shopper's recent visits, newest first. It is private by design: it only ever holds the pages someone viewed on your own store, it is wiped when a customer asks to be forgotten, and it clears itself after 90 days.

FeatureAll plansJul 5, 2026

Shoppers can take your product quiz in chat

Your product quizzes are now live for shoppers. When a quiz is on, shoppers see a Quiz button in your chat widget, and Arbyn also offers the quiz on its own, with a tap-to-start card, when someone is not sure what to buy. The shopper answers a few short questions and gets the right product recommendation, or a reward with a code they can copy, on the spot, and can leave their email so you can follow up. Every reward a quiz hands out is checked against your live discounts and bundles the moment it is shown, so a shopper never sees a code that has expired or been turned off. Quizzes run on their own without tying up the assistant, so they keep working even on your busiest days, and each one tracks how many shoppers start it, finish it, and leave their email.

ImprovementAll plansJul 5, 2026

Decide where every bundle shows, and filter your sales lists

Your bundles now work just like your discount offers. Each bundle has a Show in setting: Perks, Chat, Both, or Off, so you choose exactly where Arbyn may offer it: as a card in the widget's Perks tab, inside chat conversations, both, or nowhere. You can also set a per-conversation cap, so Arbyn never keeps pushing the same bundle at one shopper. A bundle with conditions attached stays in chat (where Arbyn checks the conditions first) instead of showing as a perk, so a shopper never taps an offer they don't qualify for. Every bundle you already had keeps showing exactly where it did before. And the Discount offers, Bundle builder, and Product quizzes lists now let you filter by any column, with filter chips you can clear in a tap.

ImprovementAll plansJul 4, 2026

Email replies that read like real emails, and stay in one thread

Every email Arbyn sends now looks the way a good support email should. Replies are clean, readable prose, with real paragraphs and clickable links, and they close with your store's sign-off (your own signature if you have set one, otherwise a polite "Best regards" in the shopper's language). They come from your store's name at a verified sender address, and when a shopper hits Reply, their message lands back in the same conversation instead of starting a new one. This applies everywhere Arbyn emails a shopper: automatic replies, replies you approve, and replies you send from chat that reach a shopper who is on email. Shoppers can also jump from an email straight back into the chat widget to keep the conversation going.

ImprovementAll plansJul 4, 2026

A clearer Sales page: your skills at a glance, with counts you can trust

The Sales page is now a clean catalog of the sales skills Arbyn can use for you: discount offers, bundles, triggers, product quizzes, chat upsell, and revenue attribution. Each is a card you tap to set up, and the ones that carry a live count show only what Arbyn is actually working with. "Discount offers · 1 active" means one discount is truly live and Arbyn is surfacing it, not a discount that has expired or that you have switched off for chat and the widget. It is the same idea across the whole app: a number you see is the real number Arbyn acts on.

FeatureAll plansJul 4, 2026

Product quizzes get their own page, with go-live you can trust

Product quizzes now have a dedicated page under Sales. Each quiz shows its number of questions, the leads it has captured, how many shoppers finish it, and whether it is live. Turning a quiz on is protected: Arbyn only lets a quiz go live once it can actually give every shopper a real result, and if it cannot yet, it tells you exactly what is missing (a question with no answers, an answer that points to no product, a reward tier with nothing in it). And if you delete a quiz that has already collected leads, Arbyn tells you how many before you confirm, so a lead list is never lost by surprise.

FeatureAll plansJul 4, 2026

Build a product quiz from start to finish

You can now build a product quiz yourself, no setup call needed. Tap New quiz, choose the reward it gives shoppers, and add your questions and answers. Point each answer at the products it should recommend (Recommend mode), or grade the answers and hand out a reward by score (Score and reward mode). Rewards come straight from your live discounts and bundles, so a quiz never promises a discount that does not exist. A readiness panel tells you exactly what is left before the quiz can go live, and updates as you build. When it is green, one tap turns the quiz on. And if you ever edit a live quiz into an incomplete state, Arbyn quietly turns it back to a draft and tells you, so a quiz that is live is always one that actually works.

Behind the scenesAll plansJul 3, 2026

Arbyn has started learning from how conversations turn out

Behind the scenes, Arbyn now pays attention to how each conversation ends: whether the shopper came back happy, the reply resolved things on its own, a teammate stepped in, or you edited Arbyn's draft before it went out. It records these outcomes privately and automatically, with no extra work from you and nothing new to click. This is the groundwork for Arbyn steadily getting better at your store: in coming updates it will use these real outcomes to spot where it can improve and to show you what it is learning. Your inbox looks and works exactly as before.

Behind the scenesAll plansJul 3, 2026

Arbyn now spots the patterns in where it can improve

Arbyn now looks across your conversations for recurring moments where it could have done better: the same kind of question it tends to hand off, a reply you often edit, or a place shoppers drop off, and groups them into clear patterns. Nothing changes in your inbox yet; this is the step that lets Arbyn (and, soon, you) see exactly where it should improve first, so the coming updates can act on the things that matter most for your store. It looks across both your chat and email conversations.

FeatureAll plansJul 3, 2026

A new free plan, and clearer conversation limits

Arbyn now comes in two plans, so you can start for free and upgrade only when you are ready. Arbyn Starter is free and includes 150 support conversations every calendar month, with every Arbyn feature included, not a stripped-down version. Arbyn Agent is $99 a month for unlimited conversations. On either plan your first 50 conversations are always free while Arbyn learns your store. If a free-plan store reaches its monthly limit, new messages are simply queued for your team to answer: Arbyn never charges you for going over, and you can upgrade any time to lift the limit instantly. A conversation means a whole thread with a shopper, not each individual message, and it counts once no matter which channel it comes in on.

FeatureAll plansJul 3, 2026

A clearer home screen that shows what needs you

Arbyn's home is now a Command Center built around one question: is Arbyn set up, working, and helping? It adapts to where your store is, so you always see the next useful thing. While you are setting up, it walks you through connecting your inbox, setting guardrails, customizing your widget, and adding your first document, and shows Arbyn learning your voice. Once you are live it becomes your dashboard: what needs your attention (escalations, approvals, knowledge gaps), this month's headline numbers with up and down trends, your agent's status, plan usage, how well Arbyn knows your store, and your latest conversations. When something needs flagging you get one clear banner at the top, never a stack. Every number is your real data, and amounts follow your store's currency.

FeatureAll plansJul 2, 2026

Arbyn now understands how Shopify works out of the box

Arbyn ships with built-in knowledge of how online stores generally work: orders and tracking, returns and exchanges, shipping and local pickup, payments and refunds, discounts and gift cards, inventory and pre-orders, subscriptions, and customer accounts and privacy. So even before you have written up every policy, Arbyn can explain the general shape of an answer to a shopper's question. Crucially, this background knowledge never overrides your store: Arbyn always checks your real orders, inventory, and policies first and answers from those. The built-in knowledge only fills in how things work in general, and always defers to your actual store data. You can see exactly what Arbyn knows out of the box under Knowledge, Built-in Shopify knowledge.

FeatureAll plansJul 1, 2026

Arbyn reads the room: sentiment-aware support

Arbyn now senses how each shopper feels and adapts. When someone is frustrated ("my order still hasn't arrived"), it opens with genuine empathy before helping; when they are excited about a product, it matches their energy, naturally, in their own language. You see it too: every conversation shows the customer's mood (frustrated or happy) in the inbox header and on each message, and it updates as the chat goes on, so a conversation that starts upset and ends happy reads that way at a glance. A new Customer sentiment chart in Reports shows the overall picture.

FixAll plansJul 1, 2026

Adding to bag now works in every supported language

Shoppers chatting in French, German, Spanish, or any of Arbyn's other supported languages can now actually add a product to their bag by asking in their own words. Before, an explicit "add this to my cart" in a non-English language could get a friendly-sounding confirmation while nothing was really added. Fixed at the root: the request is now recognised as an add regardless of language, so the bag always matches what the shopper was told.

ImprovementAll plansJul 1, 2026

Arbyn now answers breadth questions from your whole catalog

"Do you sell snowboards?" now gets answered from your entire published catalog, not just a sample of it, so a real "yes, here's what we've got" instead of an incorrect "we don't carry that" on a bigger store. Product descriptions in chat are also fuller now, giving Arbyn more to work with when matching a gift or use-case request to the right item.

ImprovementAll plansJul 1, 2026

Straighter answers on shipping, stock, and what's on sale

Arbyn now answers shipping questions from your real delivery rates, not just your written policy, so a shopper asking "how much to ship to Canada?" gets the actual price and speed you charge. It also reads your live catalog before ever saying whether you carry something (no more "we don't sell that" when you do), and it recognises a compare-at price as a genuine sale, so "what's on sale?" surfaces the right products. Policy and FAQ answers render cleanly too, with proper bullets and headings instead of a wall of text.

June 2026

12 releases
ImprovementAll plansJun 30, 2026

Arbyn now finds every product in your catalog

Arbyn searches your entire catalog to answer shoppers, not just a sample of it. Ask "do you have tables?" or "any perfumes for men?" and Arbyn finds the right products and shows them as cards, even on large catalogs (hundreds of products) and password-protected stores. New and edited products become searchable right away. Follow-up questions keep their context too: "tell me more about this one" stays on the product you were just looking at instead of starting over. We also cleaned up the catalog audit to flag the fields that actually help Arbyn answer (description, type, tags, category).

FeatureAll plansJun 30, 2026

Subscribe to a product right inside chat

Arbyn now handles subscriptions everywhere a shopper might ask, not just by tapping the product card. If a customer tells the agent "subscribe me to the coffee every month" or "add the snowboard on a 6-month plan", Arbyn sets up the subscription with the right plan and the discount carries through to checkout. When a shopper asks to add a product that can be bought as a subscription but doesn't say how often, Arbyn shows the product so they can choose one-time or a plan; it never quietly defaults to a one-time purchase. And if they ask for a delivery frequency the store doesn't offer, Arbyn says so and shows the plans that are available, instead of guessing.

FeatureAll plansJun 30, 2026

Exchanges, store credit, and context notes in chat

When a shopper starts a change-of-mind return in chat, Arbyn now helps them finish it. Pick Exchange and Arbyn shows what is on the order and lets the shopper say what they would like instead; pick Store credit and they confirm. Either way the request lands in your inbox as a clear return card for you to approve or decline. Arbyn never issues the refund, credit, or exchange itself: you stay in control of the money. Shoppers can also add a note for your team when they ask for a human or send a return, and that context shows up as an internal note on the conversation, never as a message back to the customer.

ImprovementAll plansJun 30, 2026

Smoother return approvals, accurate order cards, and clearer fulfilment updates

A few refinements across returns and the inbox. When you approve or decline a return with a note, Arbyn now phrases it naturally for the customer (in their language) instead of pasting it word-for-word, so a quick internal note never reaches the shopper sounding like it was meant for your team. Arbyn only ever shows a shopper the order they are actually asking about, so it won't surface an unrelated recent order by mistake. Simple products (no sizes, options, or subscription) now show a tidy, compact card. And when an order is fulfilled, your inbox shows a clear "Order fulfilled" update with the tracking number, status, and a track-shipment link.

FeatureAll plansJun 28, 2026

Accurate, real-time stock answers in every language

Arbyn now confirms whether a product is actually available the way your shoppers see it on your storefront, so it never tells a customer something is "in stock" when the store won't sell it. If an item is sold out, Arbyn says so clearly and suggests a couple of in-stock alternatives. And it works in every supported language: a shopper asking "est-ce que c'est en stock?" or "ist das verfügbar?" gets a real availability answer in their own language, instead of being asked for an order number. Verified across English, French, German, and Spanish, with the answer always matching what is shown on the product.

FixAll plansJun 27, 2026

Chat bag won't add an item you didn't ask for

Fixed a rare case where adjusting an item that wasn't in the bag (for example "make the Sunset one 2" when Sunset was never added) could quietly add a different variant. Now the assistant only adds what you actually ask to add, and if you reference an option that isn't in your bag, it tells you what's there instead of guessing.

ImprovementAll plansJun 26, 2026

Chat handles product options and quantities exactly as asked

Adding, removing, and changing quantities for products with options (colors, sizes, price tiers) now does exactly what the shopper says. "Add dawn, powder, and electric" adds three separate lines, one per color, instead of three of one. "Remove the dawn one" removes only that color. "Make the dawn one 2" sets the quantity on that one line, not the wrong item. If a shopper names a product or option that isn't in their bag, Arbyn changes nothing and says so honestly rather than touching the wrong row. And a named option that is sold out fails clearly, so a shopper never ends up with a variant they didn't choose.

ImprovementAll plansJun 24, 2026

More accurate policy answers, and a note when you hand a chat back

Arbyn now reads your full store policies (no shortening) and links straight to them, so it stops paraphrasing a policy incorrectly, for example on an EU cooling-off return window. When you return a conversation to Arbyn from your inbox, you can leave it a short handover note so the shopper doesn't have to re-explain themselves; the note guides Arbyn's next reply and is never shown to the customer. This release also included a round of privacy hardening so the agent never reads a shopper's email back to them, and never files a refund on its own from a chat.

ImprovementAll plansJun 14, 2026

Cancellation requests, handled within your limits

Order cancellation stays a request the agent files for you; Arbyn never cancels an order itself. You control the rules: turn cancellations on or off, set a value ceiling, and set a time window. The ceiling sets the priority in your inbox, so a request under your limit shows as ready to process and one over it as needs review. The agent now collects the cancellation reason with tap-to-pick options (Changed my mind, Ordered by mistake, Found it cheaper, Shipping too slow, Other) instead of a written question. And when you turn cancellations off, they stay off, even if the wording ever suggests otherwise.

FeatureAll plansJun 14, 2026

Order summaries, order confirmation, and a rating card in chat

Three new cards in the chat widget. A verified shopper can now see their recent orders as clean cards, three at a time, in plain-language status. Before starting a return, Arbyn shows an "I found your order, is this the one?" card so a shopper confirms the right order first. And when a chat wraps up, Arbyn can ask for a quick star rating (with an optional comment), either when it resolves the question or when the shopper taps End chat, so you get customer-satisfaction feedback right where the conversation happened.

FeatureAll plansJun 13, 2026

Address changes: choose how far Arbyn can go

Shipping-address changes are now a real per-store capability, in both chat and email. Set it to Off (Arbyn files the request for you), Escalate (a one-click Approve and apply card appears on the conversation), or Automatic (Arbyn validates the address and applies the change straight away). Either way, Arbyn checks the order first (not cancelled, not yet shipped, same country) and validates the new address before anything is applied, and a soft validation warning asks the customer to confirm their own address rather than guessing. The customer keeps chatting throughout.

ImprovementAll plansJun 4, 2026

Cancel and address changes handled end to end

Arbyn now runs order cancellations and address changes as clean escalation flows: it gathers and verifies the request (order ownership, whether the order has shipped, the address country), files it, and hands it to you to apply from your inbox. Across returns, refunds, cancellations, and address changes, the agent always knows the live status and never tells a shopper "no update yet" on something that has already been decided. And the agent can never claim it filed something it didn't.

May 2026

4 releases
FeatureAll plansMay 30, 2026

Conversational selling, in the shopper's language

Arbyn now closes deals right in the conversation. A shopper can add a product, be asked which option they meant, remove an item, change a quantity, reorder what they bought last time, and be offered checkout, all by chatting naturally, and all in their own language. The bag always matches what the shopper was told, and every action shows up in the conversation so you can follow the sale.

ImprovementAll plansMay 29, 2026

A refreshed Reports page, and replies in any language

Reports got a visual refresh: cleaner bar, line, and area charts, a satisfaction score, and a split view of how much Arbyn resolved on its own versus handed to a human, plus new tiles for messages handled, backlog awaiting the customer, follow-ups sent, and auto-closed chats. Arbyn also now replies in any language a customer writes in, not just the languages of the app interface, and a quiet chat gets a gentle follow-up nudge in that same language before it is closed out.

FeatureAll plansMay 21, 2026

A Knowledge Center for everything Arbyn knows

Everything that makes Arbyn smart about your store now lives in one Knowledge Center. Browse your documents and FAQs, web sources you have added, facts Arbyn has learned from real conversations, and your Shopify policies, each on its own page with live counts. A Business Brief summarises what Arbyn knows about your store, and a knowledge score shows how complete that picture is and what to add next. A Knowledge Gaps view surfaces questions Arbyn had to escalate, so you can close the gap with a quick document or FAQ. You can also add a web page (a help-center article, a sizing guide) and Arbyn will read it into its knowledge.

Behind the scenesAll plansMay 19, 2026

Tacey is now Arbyn

The product formerly known as Tacey: AI Support Agent is now Arbyn: AI Support Agent, on the new arbyn.app home. It is the same assistant, the same features, and the same setup, with a new name and look. Nothing in your store or your settings changes.

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