Changelog
Every update to Arbyn, newest first. Features, improvements, fixes, and behind-the-scenes work, all in one place.
This card in your Knowledge Center read from a field that nothing has ever filled in, so it has been empty on every store since it shipped. Rather than leave a card that can only ever say nothing, it is gone until Arbyn genuinely records where your customers order from.
Number fields across Settings were drawn at six different widths, several of them stretching the full width of a card to hold a single digit. They are one size now, so the same kind of control looks the same on every page.
Deleting a store's data after an uninstall used to rely entirely on one notification reaching us. If that message failed to arrive, nothing ever looked again and the data could sit longer than it should. Arbyn now checks for itself, every hour, and completes any deletion that is due. A store that reinstalls is never treated as one that left, so a returning merchant can never have their data removed by mistake.
The personalized written summary of your store on the Knowledge Center could quietly fall back to a generic template instead of the real, store-specific write-up Arbyn generates from your actual catalog and conversation history. It now generates correctly every time.
Arbyn now looks across your conversations for recurring moments where it could have done better: the same kind of question it tends to hand off, a reply you often edit, or a place shoppers drop off, and groups them into clear patterns. Nothing changes in your inbox yet; this is the step that lets Arbyn (and, soon, you) see exactly where it should improve first, so the coming updates can act on the things that matter most for your store. It looks across both your chat and email conversations.
Behind the scenes, Arbyn now pays attention to how each conversation ends: whether the shopper came back happy, the reply resolved things on its own, a teammate stepped in, or you edited Arbyn's draft before it went out. It records these outcomes privately and automatically, with no extra work from you and nothing new to click. This is the groundwork for Arbyn steadily getting better at your store: in coming updates it will use these real outcomes to spot where it can improve and to show you what it is learning. Your inbox looks and works exactly as before.
The product formerly known as Tacey: AI Support Agent is now Arbyn: AI Support Agent, on the new arbyn.app home. It is the same assistant, the same features, and the same setup, with a new name and look. Nothing in your store or your settings changes.