FeatureAll plansAug 18, 2026
Safety escalations now work in every language Arbyn speaks
Arbyn has always handed certain conversations straight to a person rather than answering them
itself. A customer mentioning self harm, a legal threat, an allergic reaction, or a data breach
gets no automated reply at all, on purpose. Until now that recognition only worked in English. It
now understands the meaning of these disclosures in every language Arbyn supports, so a customer
writing in Spanish or Japanese gets the same immediate handoff an English speaker always did. The
English recognition you already had is unchanged underneath.
FeatureAll plansAug 18, 2026
New controls over which products Arbyn recommends
You can now tell Arbyn never to recommend a specific product or an entire collection, no matter
how well it matches what a customer asked for. A second setting lets you give slow moving stock a
gentle, bounded nudge up the order Arbyn already ranks by real sales and stock. Neither setting
changes what counts as relevant to the customer's question.
FeatureAll plansAug 17, 2026
You now hear from us when your plan gets better
Moving to a paid plan, or from one paid plan to a higher one, used to be silent on our side. You now
get a short email confirming your new plan and your new monthly conversation allowance. Every
feature you already had stays exactly the same. Only the monthly allowance changes.
FeatureAll plansAug 17, 2026
Stalled setups now get a nudge
If you install Arbyn and do not finish the setup wizard, you now get one email a few days later
naming the specific step you have left and linking the guide, separate from the widget and go-live
reminders.
FeatureAll plansAug 17, 2026
A new alert for stock that customers cannot actually buy
If a location holds stock for a product but has no shipping, pickup, or local delivery coverage set
up, that stock cannot reach checkout no matter how much of it you have. You now get an email, at
most once every two weeks, naming the affected products, the location, and the fix.
FeatureAll plansAug 12, 2026
Arbyn can now issue store credit
Arbyn could always talk about store credit. It can now actually issue it, in two ways: you can send
store credit to a customer yourself from the conversation, and Arbyn can add it automatically the
moment you approve a return where the customer chose store credit as their resolution.
Before Arbyn can do this, Shopify asks for a one time permission. You will find it under
Integrations, Store credit, with a button to grant it.
FeatureAll plansAug 11, 2026
The chat widget now follows each shopper's storefront language
If you sell in multiple regions or languages through Shopify's multi market tools, the chat widget now matches the language of the storefront a shopper is actually browsing, including the launcher button and the welcome message. This is on by default for every store.
If a shopper's language has not actually been published on your storefront, the widget now falls back to your store's own default language instead of defaulting to English by mistake. The widget customizer preview also now matches what a shopper in a different language actually sees, instead of a version that could lag behind the real thing.
FeatureAll plansAug 10, 2026
Read any conversation in your own language
A toggle next to a conversation's message log now translates the whole thread into a language you choose, for your reading only. It does not touch what gets sent to the customer, only what you see on screen. Each translated message carries a small note and a one click way to see the original, and switching the toggle off reverts the whole thread instantly with no delay.
FeatureAll plansAug 10, 2026
See every Shopify Markets integration in one place
Your admin now has an Integrations page. The first entry on it is your Shopify Markets setup: a single control for whether the chat widget should automatically follow the language of the storefront each shopper is browsing. Everything else on this page is a connection to an outside service; this one is built into Shopify itself, which is why it comes first.
FeatureAll plansAug 7, 2026
A third plan: Arbyn Growth, 500 conversations a month for 59 dollars
Arbyn now has three plans instead of two. Starter is still free with 150 AI conversations a month. Agent is still 99 dollars a month for unlimited. Between them sits Arbyn Growth, 59 dollars a month or 600 dollars a year, for 500 conversations.
It exists because the step from free to 99 dollars was too big for a store that outgrows 150 and does not need unlimited. Every feature is still on every plan. The plans differ by how many conversations the AI handles for you and by nothing else, which is the same promise Arbyn has always made, just with a step in the middle.
Nothing is metered per resolution, per seat or per message, and there are still no overage charges of any kind. At your limit, new conversations queue for your team until the first of the month or until you upgrade. Yearly billing is a real discount on both paid tiers: 600 dollars against 708 on Growth, and 990 against 1188 on Agent, which is exactly two months free.
The email Arbyn sends when you reach your limit now points at the right next step rather than always naming the most expensive one, and the plans article in the help centre has been rewritten.
FeatureAll plansAug 5, 2026
Arbyn now tells shoppers it's an AI, by default
A short, muted line under the chat composer now tells shoppers that the chat is AI powered, that it may be recorded, and that it can make mistakes, with a link to your privacy policy. This is now on by default for every store.
This notice already existed and could be turned on in the widget customizer, but it required a merchant to go and find the toggle, which in practice meant almost nobody saw it. If you had already turned it off deliberately, it stays off. Otherwise you can still turn it off, or replace the wording with your own, from the widget customizer's Content section.
The notice is translated into all 21 languages Arbyn supports, and where you have a phone number and business hours on file, it also tells shoppers how to reach a person.
FeatureAll plansAug 5, 2026
Customer addresses now show on their profile
A customer's real Shopify addresses now appear on their profile in the admin, with their default address flagged and the full mailing address available on expand. These are read live from Shopify each time you open the profile, never stored separately, so there is nothing new to keep in sync and nothing new for a data request to cover.