Arbyn for Jewelry & Accessories
Jewelry support mixes the small and the sacred: ring sizing and care on one side, engagement and high-value gifts on the other. Arbyn answers sizing, metals, and engraving from your data, gets gifting right down to the note, and routes the high-stakes moments to a human by default.
The reality of jewelry support
of tickets are about sizing, metal, or care.
orders are gifts, often bought by someone unsure of the details.
higher average order value on engagement and bridal orders.
higher conversion when a sizing question is answered warmly.
Support and sales, in the same inbox
Arbyn isn't only a deflection bot, it's a revenue agent too, and it knows when to step back. Half of jewelry's inbox is sizing and care. The other half is gifting and big decisions. Arbyn handles the everyday, and hands the high-stakes moments to your team. The examples below use a fictional brand, Vela Fine Jewelry.
Trained on your catalog
When you connect Arbyn to Shopify, it doesn't just see products, it ingests the structured jewelry data your team relies on every day, and the rules about when to bring in a human.
Diameter and circumference to US/UK/EU conversions, plus your resize policy, so sizing answers are exact.
Karat, plating, stone type, and care instructions, per SKU, so "is it hypoallergenic" or "shower-safe" is answered right.
Character limits, placement, lead time, and final-sale rules, so Arbyn sets expectations before the order is placed.
Gift flags, discreet packing, and the AOV threshold above which Arbyn hands the conversation to a specialist.
| US | UK | Diameter | Circumf. |
|---|---|---|---|
| 5 | J½ | 15.7mm | 49.3mm |
| 6 | L½ | 16.5mm | 51.9mm |
| 6.5 | M½ | 17.0mm | 53.1mm |
| 7 | N½ | 17.3mm | 54.4mm |
| 8 | P½ | 18.1mm | 57.0mm |
Arbyn note: every order includes one free resize, Arbyn nudges customers to size up when they're between sizes.
When to handle, when to hand off
A care question and an engagement ring are not the same conversation. Arbyn resolves the everyday with confidence, and recognizes the high-value, high-emotion moments that deserve a human, routing them instantly.
Arbyn converts diameter or a reference ring to an exact size, explains your free-resize policy, and reduces the resizes and returns that sizing uncertainty causes.
Engagement, financing, and pieces above your AOV threshold are routed to a specialist by default, with the full thread attached, so the big moments get the human touch.
Arbyn confirms delivery timing, adds the gift note, keeps prices off the packing slip, and reassures the gift-giver, the details that make jewelry feel like a gift.
Brand voice tuning
Three different jewelry brands. One identical question. Three completely different Arbyn replies, because tone, vocabulary, and rhythm come from the tone you set, your product copy, and the replies you approve. We don't pick a "jewelry voice." You do.
Measure the inside diameter of a ring she wears in millimetres, and I'll match it precisely. Every piece includes a complimentary resize.
Easiest way: measure the inside of a ring she already wears (in mm) and send it over, I'll convert it. And don't stress, you get one free resize.
Ooh, fun mission! Sneak a ring she wears, measure the inside in mm, and tell me, I'll do the math. And relax, a free resize has your back if it's a hair off.
Not just jewelry
Sizing, fit, returns, exchanges, and restocks.
ExploreShade matching, ingredients, vegan and pregnancy-safe.
ExploreDosage, subscriptions, compliance-safe phrasing.
ExploreAllergens, pause-the-box, perishable logistics.
ExploreDimensions, lead times, white-glove logistics.
ExploreCompatibility, troubleshooting, RMA and warranty.
ExploreFeeding amounts, frequency, recipe swaps.
ExploreSee every industry Arbyn is tuned for.
Browse allInstall in 4 minutes. Train it on your sizing charts, care guides, and gifting rules. Watch it draft its first sizing reply within an hour for you to approve, in your voice, with your tone, and hand the big moments to your team.