Instagram DMs
Instagram DM support, on the roadmap.
Instagram DMs
Instagram DM support is coming soon. The plan is for Arbyn to answer Instagram direct messages with the same voice and the same Shopify context as your other channels, so a DM is not a separate silo.
Here is the plan.
Connect your Instagram account
When it ships, you will connect your business Instagram account to Arbyn.
DMs answered in your voice
Story replies, comment-to-DM flows, and product questions will be answered alongside email and chat.
Why store owners turn this on.
For many brands, Instagram is where customers actually reach out. Bringing DMs into the same agent means no channel gets ignored and every reply sounds like you.
What it does once it is connected.
- Coming soon: DMs answered in your voice
- Coming soon: the same Shopify context as email and chat
- Available today on email and live chat
When it ships, Instagram DMs will be handled by the same agent, not a separate inbox. Email and live chat are live today.
Related integrations
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Arbyn Starter is free for up to 150 AI conversations a month. Arbyn Agent is $99 a month for unlimited. Every integration on the site is included on both, with no per-integration fees.