Shadow mode

Drafts silently for your first conversations until you trust it. Below is the full picture, how store owners put it to work, what it costs, and how to turn it on.

What it does

Drafts silently for your first conversations until you trust it. It runs inside your existing Shopify setup, so there is nothing new to learn and nothing to bolt on. Arbyn reads the same catalog, policies, and order history it read on install, then handles this the moment it comes up, in your voice.

Nothing about Shadow mode is a generic template. It is tuned to your store's data and your tone, and every action it takes is bounded by the guardrails you set, so it stays inside the lines you drew.

How store owners use it

• Turned on by default once you go live, no configuration required.
• Tuned to your policies and your tone, not a generic template.
• Logged to the Shopify order timeline so nothing happens off the record.
• Bounded by your guardrails, escalating anything outside them to a human.

What it costs

Shadow mode is included on both Arbyn plans, Starter and Agent. No add-on, no per-message surcharge, no usage fees. Arbyn Starter is free for up to 150 AI conversations a calendar month, and Arbyn Agent is a $99/month flat rate for unlimited conversations.

That price doesn't climb just because your support volume does.

How to enable it

1. Install Arbyn from the Shopify App Store.
2. Let Arbyn read your store on install, it takes a few minutes.
3. Review a few drafts in shadow mode until you trust it.
4. Set your guardrails, then let Shadow mode run.

The fine print

Everything runs inside your existing Shopify setup. Data is stored encrypted, the AI providers Arbyn uses are contractually barred from storing or training on your data, and every action Arbyn takes is written to the Shopify order timeline. Turn Shadow mode off any time from the dashboard.