Every support tool compared. One page at a time.

Conversations, tracked orders, WhatsApp messages and AI are four separate quotas on one invoice. Three of them carry a published overflow rate. The fourth, the AI, does not: both of their paid plan cards say only "usage-based for AI". At 1,000 conversations a month their Pro plan is $89.90 and Arbyn is $99, so in that band they are cheaper, and this page says so rather than hope you never check.

Willdesk sells three plans and runs four meters underneath them. Free is $0 for 20 conversations a month, Basic is $16.90 for 100, Pro is $89.90 for 1,000. Past the quota their own plan cards publish $12 per 100 conversations on Basic and $10 per 100 on Pro, $4 per 100 tracked orders on both, and $10.00 per 100 WhatsApp messages. The fourth meter is the AI, and its rate is published on neither their pricing page nor their App Store listing: both paid cards say only "usage-based for AI". At 1,000 conversations a month they are cheaper than Arbyn, and paid yearly their Pro is $755.16 against our $990, so in year one they are cheaper there too.

Crisp's plan price is fixed, and at $45 it is genuinely low. The AI is not fixed: every plan carries a dollar balance of credits that the Hugo agent draws down per AI-handled conversation, so the AI half of the bill moves with how much your customers actually use it. Arbyn is $0 a month for 150 AI conversations, $59 for 500, or $99 for unlimited, and none of those numbers move with how much your customers use the AI.

$45, $95 or $295 a month per workspace, with $5, $25 or $75 of AI credits inside the plan. Crisp's own page translates those balances into around 90, 450 and 1,350 automated conversations a month, and their help center estimates a Hugo conversation at $0.05 to $0.10. The Free plan is $0 forever with, in their words, "No AI credits included", and Enterprise is a custom quote. No published plan includes unlimited AI.

Their meter is not the resolution. Kustomer's own help center says a conversation becomes billable once their AI is involved at any point, including a response it attempted but never sent, and a conversation it merely viewed or opened. Arbyn is $99 a month, unlimited conversations, with a $0 plan under it.

Two meters. Seats start at "From $89 per month, per user" for Enterprise and "$139 per month, per user" for Ultimate, and those are the only first-party per-seat figures that exist: their own pricing pages carry no price row at all. On top of the seat, the customer-facing AI (AI Agents for Customers, called Kustomer Concierge in their help center) is listed at $0.60 per engaged conversation. Their help center defines engaged as any conversation their AI was involved in at any point, including one where it only attempted a response that was never sent, or merely viewed or opened the conversation and resolved nothing. The rep-facing copilot is another $40 per user per month.

Octocom's pricing page has a dropdown on it. You tell it how many conversations you expect this month and the price changes. Seventeen published brackets, from $100/mo at the floor to $1,250/mo at 4,201 to 5,000 conversations. Every one of them sits above Arbyn's flat $99, and ours does not move.

$100 to $1,250/mo across 17 published conversation brackets. You pick a plan, then pick your expected monthly conversation volume from a dropdown, and the headline price steps up with the bracket. Basic runs $100/mo (0 to 50 conversations) to $190/mo (176 to 250). Advanced runs $200/mo (250 to 350) to $1,250/mo (4,201 to 5,000). There is no free plan and no annual option, and above 5,000 conversations Enterprise is quoted with no number published.

This is not a price fight. QuickCEP is never cheaper than Arbyn at any volume, and at two points we cost exactly the same: free is $0 for both, and their first paid tier is $99, same as ours. Arbyn also has a $59 step in between that QuickCEP has nothing to match. The argument is about what that $99 buys. Theirs buys a bucket of 1,000 messages and 2 seats. Ours buys unlimited conversations and no seat cap.

QuickCEP meters messages, not conversations and not resolutions. Every plan buys a monthly bucket of "Messages (AI & Human)", so an AI reply and a human reply draw down the same counter, and each tier bundles a seat cap on top. On their Shopify App Store listing that is $0 for 100 messages and 1 seat, $99/mo for 1,000 messages and 2 seats, $199/mo for 3,000 messages and 3 seats, and $999/mo for unlimited messages and unlimited seats. Their own pricing page prices the same $99 tier at 2,000 messages and the same $199 tier at 5,000, and prices Enterprise as "Custom", so the two first-party pages do not agree and nothing here blends them.

This is a real AI agent that takes real order actions, and we are not going to pretend it is a chatbot. The difference is what you can find out before you commit. Their published starting license fee is roughly ten times Arbyn's paid plan, and it is the only number they publish.

Enterprise and sales-led, with no meter published anywhere. The only public figure is a floor on their own Shopify listing: "DigitalGenius license fee applies starting from $1000/month." The listing's pricing section reads "Free to install. Additional charges may apply", and that license is billed by DigitalGenius separately from your Shopify invoice. There is no published conversation, resolution or seat allowance, and digitalgenius.com/pricing carries no plans and no prices at all. Everything else is quoted on a demo call.

AeroChat meters the AI response, not the conversation, and caps it hard by plan: 500 on Basic, 2,000 on Growth, 5,000 on Advanced, before Enterprise starts at $699/mo. Go one response over and the only ways back are a $300 minimum credit pack or the next tier up.

$0 for 100 AI responses/mo (Shopify App Store only) up to $349/mo for 5,000, then $699/mo ("Contact Us") for 10,000+. Every paid tier also caps agent seats (3 to 50+) and knowledge-base storage (1GB to 50GB+), and there is no small top-up: the cheapest pre-purchased credit pack is 10,000 AI responses for $300.

Shoply AI meters chats or searches per month, on top of a separate product-catalog cap, and gates live chat escalation and WhatsApp behind its $49.99 tier. Arbyn is $99 a month, flat, with a $0 plan underneath it, and no catalog size ever changes the price.

$0 for 50 chats or 150 searches a month on up to 50 products, self-serve only. $49.99 for 500 chats or 1,500 searches on up to 1,000 products, the cheapest tier with live chat escalation and WhatsApp. $149.99 for 1,500 chats or 4,500 searches on up to 10,000 products. $449.99 for 4,500 chats or 13,500 searches on up to 50,000 products. Enterprise is custom. Two caps run on every paid tier at once, and Shoply does not publish what happens if you exceed either one mid-cycle.

IllumiChat's $29 entry tier is real, and it is credit-metered. What that credit buys depends which IllumiChat page you read. Arbyn runs on email and on-site chat for $99 a month flat, or $0 to start, and the number does not change depending on which page you're on.

$0 Free, then $29/month ($290/year) for Pro, credit-metered. IllumiChat's own pricing page says Pro includes up to 2,000 credits a month. Its own Shopify App Store listing and its own billing documentation both say 1,200. Its billing docs define one credit as one AI chat message, flat; its pricing-page FAQ says a credit's cost depends on the model and the actions taken. Three IllumiChat pages, not agreeing with each other.

eesel's Shopify App Store listing prices the Team plan at $299 a month for 1,000 AI interactions. eesel.ai/pricing, their own site, prices the same product at $0.40 per ticket, pay-as-you-go, no seats, no platform fee. Two live pages, two different numbers, for the same company.

eesel's Shopify listing starts at $299/mo for 1,000 AI interactions. eesel's own site prices the same product at $0.40 per ticket, pay-as-you-go, no seats or platform fee. The two pages do not agree.

Garrio's Starter plan really is $10 a month for 200 AI interactions, with a published $0.10 for every one after that. Below about 1,000 interactions a month it beats Arbyn Growth's $59 as easily as it beats our $99 Agent plan, with room to spare. Past about 1,090, the per-interaction overage adds up quickly, and there is no way back to a flat rate until you jump to the $500-a-month Professional plan.

Garrio is free for 100 AI interactions a month, then $10/mo for 200 with a published $0.10 for each one after that. Genuinely cheaper than Arbyn below about 1,090 interactions a month, and it clears Arbyn Growth's $59 with room to spare across the whole 151-500 band, not just our $99 Agent plan. Professional jumps to $500/mo unlimited.

Yep AI's cheapest tier, Core, is $199 a month, already double Arbyn's flat $99, for 4,000 AI credits. Neither their pricing page nor their Shopify listing states how many credits one customer conversation uses, so there is no way to know what your actual conversation volume will cost until you are already metered.

Yep AI's cheapest tier is Core at $199/mo for 4,000 AI credits, a meter neither their pricing page nor their comparison table converts into a number of conversations. Social chat and order follow-up are gated behind the $599/mo Pro tier, itself marked "Coming soon", not yet purchasable.

FunctionalAI's Medium plan is a genuine $24.99 a month for 400 messages, with a published $0.10 for each one after that. A message is not a conversation, a single back-and-forth can use several, so the real number of conversations that buys you is smaller than 400. In the 151-500 message band it undercuts Arbyn Growth's $59 by a wide margin, not just our $99 Agent plan, and even generously counted it stays cheaper than Arbyn below roughly 1,500 messages a month, where their own Pro tier lands at $99.99, a dime over our flat price.

FunctionalAI's Medium plan is $24.99/mo for 400 messages, then $0.10 each after that. Genuinely cheaper than Arbyn under about 1,500 messages a month, clearing Arbyn Growth's $59 tier by an even wider margin in the 151-500 message band; Pro at $99.99/mo lands a dime over Arbyn's flat $99 price.