DigitalGenius starts at $1,000 a month, and the rest is a demo call. Arbyn charges $99, flat.
This is a real AI agent that takes real order actions, and we are not going to pretend it is a chatbot. The difference is what you can find out before you commit. Their published starting license fee is roughly ten times Arbyn's paid plan, and it is the only number they publish.
The real difference
What each one actually does.
DigitalGenius does not publish a meter, so there is no per-conversation crossover to compute and we will not invent one. What we can compare is what each tool does, and what you are allowed to know before you sign. Their one published number is a starting license fee of $1,000 a month. Arbyn is $99 a month, flat, whatever your volume.
Their Shopify listing carries one figure: "DigitalGenius license fee applies starting from $1000/month." That is a floor, not a price, and "starting from" is their word. Their pricing page publishes no plans, no tiers and no rates, and invites you to book a demo instead. So the honest comparison is a floor against a price: roughly ten times Arbyn's paid plan, before any usage terms have even been discussed. A full year of Arbyn at $990 costs less than one month at their published floor.
Both tools can put money back. The difference is the path. DigitalGenius describes the refund running through the systems you integrate: their blog says that through connections to payment systems, it can issue a refund depending on the customer's preferences, and the integrations named on their Shopify listing are Gorgias, Microsoft Dynamics, NetSuite, Salesforce, UPS and Zendesk. That layer is configured with their team. Arbyn calls Shopify's own refund mutation, after you approve it with one click, and writes the action to the Shopify order timeline. The approval is a deliberate money control, not a missing feature.
Their Shopify listing sells "pre-purchase product recommendations, increasing conversions", so they do sell before the order exists and we will say so. Arbyn's sales side is wider: product quizzes, a bundle builder, in-chat discount offers and upsells, abandoned-cart recovery inside the chat, and revenue attribution on every order it sources, so you can see what the agent actually earned. All of it runs on the $0 Starter plan.
Verified July 2026, first-party only. The starting license fee ("DigitalGenius license fee applies starting from $1000/month"), the "Free to install. Additional charges may apply" pricing section, the note that external charges are billed by DigitalGenius separately from your Shopify invoice, the pre-purchase product recommendations claim, the visual AI feature, the named integrations (Gorgias, Microsoft Dynamics, NetSuite, Salesforce, UPS, Zendesk) and the 0.0 rating with no reviews yet (listed February 20, 2024) all come from their Shopify App Store listing. The order actions (returns, replacements, order edits, subscription management, warranty approval by image recognition) are from digitalgenius.com/product. The six channels, including the AI voice agent and the SMS delay alerts, are from digitalgenius.com/channels. The refund capability is described on their own blog, in a post about AI agents. digitalgenius.com/pricing publishes no plans and no prices: it is a demo booking page, which is why this page states a pricing model and not a number. Every rate here is theirs. We publish no third-party estimate of their license, their implementation fee or their contract length, because they publish none. Verified against apps.shopify.com/digitalgenius.
Pricing model decoded
One published number. And it is a floor, not a price.
There is no pricing table to decode here, and that is the point. DigitalGenius publishes a single figure in public, on its Shopify listing, and calls it a starting point. The meter behind it, whatever it turns out to be, is discussed on a call. We publish the model, not a number we cannot see.
"Starting from" is their phrasing, not ours. Their Shopify listing states: "DigitalGenius license fee applies starting from $1000/month." That is the entry point of the license, before any usage terms are agreed. It is roughly ten times Arbyn's paid plan. Arbyn's yearly price, $990, is less than one month at their floor.
There is nothing to compute, so we compute nothing. digitalgenius.com/pricing publishes no plans, no tiers and no rates. It asks you to give some context and pick a time. Because no per-conversation rate exists in public, no crossover volume can be worked out, and we will not print a third-party estimate to fill the gap. Arbyn's $99 is flat and unlimited, so there is no volume at which a $1,000 floor becomes the cheaper option.
The license does not land on your Shopify invoice. Their listing's pricing section says "Free to install. Additional charges may apply", and those external charges are billed by DigitalGenius separately from Shopify. Arbyn bills one flat line, through Shopify.
No reviews yet on the Shopify App Store. Listed February 20, 2024, a 0.0 overall rating and no reviews submitted to date. They are unrated, not poorly rated, and that distinction matters: their enterprise track record is real, with named customers including On, air up, AllSaints, Resident Home and Nectar Sleep, and more than a decade behind them. It just does not live on the App Store.
Side by side
Feature for feature. Honestly.
Where DigitalGenius and Arbyn actually differ. Not marketing checkboxes, just real features that work today, as of 2026.
| Capability | Arbyn$99 flat | DigitalGenius |
|---|---|---|
| Pricing model | Flat $99/mo | Quoted enterprise license. Their Shopify listing states one figure: "DigitalGenius license fee applies starting from $1000/month." |
| Cost predictability | Fully flat | Unknowable before the call. No meter, allowance or overage rate is published anywhere |
| Unlimited conversations | Yes | Not published. Their listing states no conversation, resolution or seat allowance |
| Unlimited AI resolutions | Yes | Not published |
| Email + chat + IG + FB | Email + chat, IG/FB soon | Email, chat, SMS, voice, social comments and in-app. Their channels page does not name WhatsApp, Instagram or Messenger |
| Acts inside Shopify | Yes, in-thread | Yes, through the integration layer you configure with their team. Returns, replacements, order edits, subscription changes and refunds are published |
| Replies in your voice | Voice Fingerprint | No brand-voice model published |
| Free plan | Yes, 150/mo | No. Free to install on Shopify, then the license fee starts at $1,000/mo |
| Setup time | In minutes | Not published. It starts with a demo call |
The honest part
Where DigitalGenius actually wins.
A page that only says “we win” is a sales pitch, not a comparison. So here are three things DigitalGenius genuinely does better than Arbyn today, no hedging. Take them seriously if they matter to your store. Most Shopify store owners weigh them against a flat $99 a month (or $0 to start) and an agent that can act on the order, and switch anyway.
Where DigitalGenius is genuinely ahead, stated plainly.
DigitalGenius is not a competitor that only answers questions, and any page telling you otherwise is selling you something. Their own product page publishes returns handled automatically in chat, replacements issued for lost deliveries, order edits round the clock, subscription management with cancellation prevention, and warranty claims approved by image recognition after it confirms the damage. Their listing adds visual AI trained on ecommerce products that detects defects and barcodes. Arbyn has nothing comparable on visual AI, does not touch subscriptions, and does not edit orders. They also have the track record: named customers including On, air up, AllSaints, Resident Home and Nectar Sleep, and their own line, "We've been solving issues for brands for over a decade."
What they do not publish is the price. Their pricing page has no plans and no numbers on it, only a form and a calendar. The single figure anywhere in public is the floor on their Shopify listing, "DigitalGenius license fee applies starting from $1000/month", billed by them separately from your Shopify invoice. We will not guess at what sits above that floor, and nobody selling against them should either. What we can say is that the floor alone is roughly ten times Arbyn's paid plan, and that Arbyn is not a per-unit tool, so there is no volume, however large, at which $1,000 a month becomes cheaper than $99 a month.
Buy DigitalGenius when you have an enterprise support organisation, an ERP or a WMS holding the real data, phone lines to automate, and a budget that starts in four figures a month. Choose Arbyn when you want the price published before the call, one flat $99 whatever your volume, and an agent that runs the real Shopify order action in the thread the moment you approve it.
- 01They edit orders. We do not. Their product page says plainly: "Let customers edit orders round the clock." Arbyn does not edit orders or line items, full stop. This is the one action where they are categorically ahead of us, and no amount of framing changes it.
- 02Voice, social comments and proactive outreach are real product on their side. Their channels page sells AI voice agents that "engage naturally with your customers", automatic replies to comments on social channels, and SMS alerts that reach the customer about a shipping delay before they ask. Arbyn has no voice at all, does not answer social comments, and is reactive on support.
- 03Enterprise integration depth. Their Shopify listing names Gorgias, Microsoft Dynamics, NetSuite, Salesforce, UPS and Zendesk. Arbyn is Shopify-native and does not integrate with an ERP or a WMS. If the truth about your orders lives in NetSuite rather than in Shopify, they are genuinely the better fit and we would rather you knew that now.
Where Arbyn wins
Three reasons store owners actually switch.
A price you can read without booking a call
Arbyn is $99 a month, flat, unlimited conversations, and $990 for the year. It is on our pricing page. There is no license fee, no quote, no minimum term to negotiate, and nothing that arrives on a separate invoice.
Their one published number is a floor: "license fee applies starting from $1000/month." A full year of Arbyn costs less than one month at that floor.
The Shopify action is native, and you approve the money
Arbyn updates a shipping address on its own. It cancels the order, issues the refund, applies the discount so the checkout already carries the code, sends the gift card, reships, and starts the return the moment you approve with one click. Each one is a real Shopify mutation, written to the order timeline. The approval step is a deliberate money control, not a gap.
DigitalGenius acts through the enterprise systems you connect with their team. Arbyn acts through Shopify, on every plan, including the $0 one.
Sales as well as support, on one flat price
Product quizzes, a bundle builder, in-chat discount offers and upsells, abandoned-cart recovery inside the chat, and revenue attribution on every order the agent sources. All live, all on the $99 plan, and all on the $0 Starter plan too.
They do sell before the order: their listing carries "pre-purchase product recommendations, increasing conversions." We are not going to claim they have none.
Arbyn vs DigitalGenius: common questions
Arbyn is a flat $99/mo for unlimited AI conversations and resolutions, with no per-ticket, per-resolution or per-seat fees. DigitalGenius is priced quote-only enterprise license, starting from $1,000/mo, so their bill moves with how much your store is used and the gap widens as you grow. This page shows the actual math at three real volumes. There is also a free Arbyn Starter plan with 150 AI conversations per month at $0.
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