Octocom's price steps up with your support volume. Arbyn charges $99, flat.
Octocom's pricing page has a dropdown on it. You tell it how many conversations you expect this month and the price changes. Seventeen published brackets, from $100/mo at the floor to $1,250/mo at 4,201 to 5,000 conversations. Every one of them sits above Arbyn's flat $99, and ours does not move.
The real bill
What you’d actually pay.
Three real scenarios at three real volumes, using Octocom's published 2026 pricing and the automation rate their own team recommends. Arbyn is $99 flat at every one.
Octocom has no free plan. Their lowest published price anywhere is $100/mo and it covers 0 to 50 conversations. At 150 you are in their 101 to 175 bracket, which is $160/mo. Arbyn Starter covers 150 AI conversations per calendar month for $0, with every feature on. Their bracket prices, read off their own dropdown. The volume is ours.
Basic caps at 250 conversations, so this volume is on Advanced. Watch the ladder climb on the way there: $250 at 701 to 1,000, $325 at 1,001 to 1,300, $400 at 1,301 to 1,600, $500 at 1,601 to 2,000. Each step is triggered by how much support you happened to do that month. Arbyn does not step.
$1,250/mo is the top of Octocom's published ladder, 12.6 times Arbyn's flat $99. Their bracket price is theirs. The multiple is our arithmetic on it. Above 5,000 conversations Advanced runs out, Enterprise is published as "Custom" with no number, and nobody can tell you what a busy December costs until they quote you.
Verified July 2026. Every bracket price here was read live by operating the "Monthly conversations" dropdown on Octocom's own pricing page: Basic $100 (0 to 50), $130 (51 to 100), $160 (101 to 175), $190 (176 to 250); Advanced $200 (250 to 350), $220 (351 to 500), $235 (501 to 700), $250 (701 to 1,000), $325 (1,001 to 1,300), $400 (1,301 to 1,600), $500 (1,601 to 2,000), $600, $700, $800, $925, $1,050 and $1,250 (4,201 to 5,000). Enterprise is published as "Custom" with no number, so we publish none. Those are their rates. The conversation volumes in the scenario cards, the $2.00-per-conversation floor rate and the 12.6x multiple are our arithmetic on their prices. Octocom's pricing page never defines what counts as a conversation, so we do not claim their unit and ours are the same. Their Shopify App Store listing sells a different Basic plan ($200/mo, 350 conversations included, $15 per each additional 50 conversations) which we have deliberately not blended with the figures above. Action claims, the 200+ catalog and the $100 "Max without approval" threshold are quoted from octocom.ai and are their claims, not tested facts. Prices verified against octocom.ai/pricing.
Pricing model decoded
Three tiers. Seventeen prices behind a dropdown.
Octocom's plan cards do not carry one price each. They carry a "Monthly conversations" dropdown, and the headline price steps up every time you pick a bigger bracket. Basic has four steps and stops at 250 conversations. Advanced has thirteen and stops at 5,000. Past that, the ladder ends and you are quoted.
Seventeen published prices, one dropdown. Basic steps $100, $130, $160, $190 and stops at 250 conversations. Advanced steps $200, $220, $235, $250, $325, $400, $500, $600, $700, $800, $925, $1,050, $1,250 and stops at 5,000. The step is triggered by how much support your store generated that month, which is the one number you control least.
There is no free plan, and the floor buys 50 conversations. Octocom's cheapest published price is $100/mo for 0 to 50 conversations. That works out to $2.00 a conversation, which is our division of their price. Arbyn Starter is $0/mo for 150 AI conversations per calendar month, with every feature turned on.
The overage has no published rate. Their pricing FAQ, word for word: "You won't be cut off. Extra conversations are billed at the next tier's per-conversation rate, and we'll let you know when you're approaching your limit so there are no surprises." That per-conversation rate is not published anywhere on their site. The only numeric overage rate Octocom publishes anywhere is $15 per each additional 50 conversations, and it lives on their Shopify App Store listing, attached to a $200/mo Basic plan that does not match the Basic plan on their own website. We are not going to blend the two.
Their entry plan is feature-gated, not just volume-gated. Excluded on Basic, per their own comparison table: product recommendations, order tracking automation, multi-step workflows, conditional workflow variants, sentiment analysis, analytics export, API actions, webhooks, the REST API, auto-assignment rules, priority queues, custom views, audit logging and GA4 tracking. Also excluded: Instagram, Messenger, WhatsApp, SMS, phone AI, and every platform beyond Shopify and WooCommerce. On Arbyn the conversation cap is the only difference between the $0 plan and the $99 one.
They do take order actions. We are not pretending otherwise. Octocom's homepage says "Built to act, not just answer", advertises "200+ pre-built actions", and names refunds, returns, address changes, cancellations, discounts, gift cards, subscription pauses and product swaps. It also shows a "Max without approval" threshold set to $100, so refunds under a store-set limit can fire with no human. Arbyn asks for one click on every money action and then performs the real Shopify mutation itself. Both of those are design choices. Pick the one you want. What Arbyn does not do, at all, is edit orders or line items.
Side by side
Feature for feature. Honestly.
Where Octocom and Arbyn actually differ. Not marketing checkboxes, just real features that work today, as of 2026.
| Capability | Arbyn$99 flat | Octocom |
|---|---|---|
| Pricing model | Flat $99/mo | Per monthly conversation, as a step function. 17 published brackets, $100 to $1,250/mo |
| Cost predictability | Fully flat | Steps up every time your conversation volume crosses a bracket |
| Unlimited conversations | Yes | Only on Enterprise, which is custom-quoted. Basic caps at 250, Advanced at 5,000 |
| Unlimited AI resolutions | Yes | No. Every conversation counts against the bracket you are paying for |
| Email + chat + IG + FB | Email + chat, IG/FB soon | Web chat, email and contact forms on every tier. Instagram DMs and Messenger start on Advanced, $200/mo and up. Broader than Arbyn today |
| Acts inside Shopify | Yes, in-thread | Yes. Octocom says 200+ pre-built actions, including refunds, returns and address changes, with a store-set approval threshold |
| Replies in your voice | Voice Fingerprint | No brand voice model claimed on their pricing page |
| Free plan | Yes, 150/mo | No. Their entry price is $100/mo, covering 0 to 50 conversations |
| Setup time | In minutes | Not published |
The honest part
Where Octocom actually wins.
A page that only says “we win” is a sales pitch, not a comparison. So here are three things Octocom genuinely does better than Arbyn today, no hedging. Take them seriously if they matter to your store. Most Shopify store owners weigh them against a flat $99 a month (or $0 to start) and an agent that can act on the order, and switch anyway.
Where Octocom is genuinely ahead, stated plainly.
Octocom is not a thin chat widget and we are not going to run the easy attack. They publish a catalog of 200+ pre-built actions, name the ones that matter, and expose a per-action approval threshold so a store can decide how much money the AI is allowed to move on its own. That is more autonomy than Arbyn offers, not less, because we require one-click approval on every money action. We treat that as a deliberate money control rather than a missing feature, but you should pick the one you actually want. What we can verify is that Octocom publishes these claims. We have not tested their code, so read them as their claims.
The disagreement is the meter, and what their entry plan actually includes. Octocom's price is a step function of how much support your store generates, so a shipping delay or a viral product moves your bill for reasons that have nothing to do with the value you got. And Basic is feature-gated, not just volume-gated: on their $100 to $190/mo plan, product recommendations, order tracking automation, multi-step workflows, webhooks and the API are all excluded. Arbyn gates nothing. The conversation cap is the only difference between our two plans and both get every feature.
Switch to Arbyn anyway when: you want one price that does not move with your support volume, you want the whole product on the cheap plan instead of the expensive one, and you want the AI selling as well as answering, running quizzes, building bundles, recovering the cart when the shopper opens the chat, and attributing the revenue it sources.
- 01Channels are their clearest win and we are not going to fudge it. Instagram DMs, Facebook Messenger and Instagram and Facebook comment automation are live on their Advanced plan, $200/mo and up. WhatsApp and SMS are live there too, as add-ons that cost extra on top, with no price published. Their AI voice agent is Enterprise only, so it has no published price either. For Arbyn, Instagram, Messenger and WhatsApp are coming soon and SMS is in beta. A store that needs Instagram or a phone line today cannot buy it from Arbyn at any price.
- 02They advertise order actions Arbyn does not have. Octocom says it can pause a Recharge, Skio or Bold subscription, update a payment method, reschedule a delivery, send an invoice, process returns through Loop, AfterShip or Happy Returns, and refund through Stripe, PayPal, Braintree or Adyen rather than only through Shopify. They also advertise product swaps, and Arbyn does not edit orders or line items at all. Their homepage shows a per-action "Max without approval" threshold set to $100, so a store that wants refunds under a set amount to fire with no human can configure that with Octocom and cannot with Arbyn.
- 03Platform reach, help desk depth and enterprise paperwork. Shopify and WooCommerce on their entry plan, then Magento 2, BigCommerce, PrestaShop and multi-store above it, plus two-way sync with Zendesk, Gorgias and Intercom as a paid add-on, and SSO, SCIM, audit logging, data residency and an SLA at Enterprise. Arbyn is Shopify-only and publishes none of that. They also hold 4.9 out of 5 on the Shopify App Store, on 10 reviews.
Where Arbyn wins
Three reasons store owners actually switch.
One price, no brackets
Arbyn Agent is $99 a month at any volume, and Arbyn Starter is $0 with 150 AI conversations per calendar month and full features. There is no dropdown to pick, no bracket to cross, and no invoice waiting for you the morning after a busy week.
Octocom's lowest published price anywhere is $100/mo, and that bracket covers 0 to 50 conversations. That is $2.00 a conversation at their floor, which is our arithmetic on their published price. They have no free plan.
Nothing is locked behind the bigger plan
Both Arbyn plans get every feature. The 150-conversation cap on Starter is the only difference between $0 and $99, and it is the only thing $99 buys you.
Octocom's Basic tier ($100 to $190/mo) excludes product recommendations, order tracking automation, multi-step workflows, sentiment analysis, webhooks and the REST API on their own comparison table. Their entry plan cannot automate where-is-my-order.
It sells, it does not only answer
Arbyn runs product quizzes, builds bundles, makes discount offers, upsells in the chat, recovers an abandoned cart the moment the shopper opens the chat, and attributes the revenue on every order it sources. That half is live on both plans, including the $0 one.
None of that appears on Octocom's homepage or pricing page. We searched each term and found nothing. That is what they publish, not proof of what they can do, and we are not going to claim otherwise.
Arbyn vs Octocom: common questions
Arbyn is a flat $99/mo for unlimited AI conversations and resolutions, with no per-ticket, per-resolution or per-seat fees. Octocom is priced priced per monthly conversation bracket, so their bill moves with how much your store is used and the gap widens as you grow. This page shows the actual math at three real volumes. There is also a free Arbyn Starter plan with 150 AI conversations per month at $0.
Done comparing?
Skip the pricing math. Try Arbyn today.
$99 flat. Install from Shopify in a few minutes. Cancel anytime from your Shopify admin.
Free plan included. Cancel anytime from Shopify.