QuickCEP meters every message, the AI's and your team's alike. Arbyn charges $99, flat.
This is not a price fight. QuickCEP is never cheaper than Arbyn at any volume, and at two points we cost exactly the same: free is $0 for both, and their first paid tier is $99, same as ours. The argument is about what that $99 buys. Theirs buys a bucket of 1,000 messages and 2 seats. Ours buys unlimited conversations and no seat cap.
The real difference
What each one actually does.
QuickCEP is not cheaper than Arbyn at any volume, and there is no paid tier of theirs below $99, so a price attack here would be dishonest. Two of their prices are exactly ours: $0 on free, $99 on the first paid tier. This is about what the same $99 buys, what their message meter counts, and what happens when a real order problem lands in the chat.
Their plan text is "Messages (AI & Human)", so the AI answering a question and a person following up both draw down the same counter. Neither of their pages publishes an overage rate, a hard stop, or an automatic upgrade, so we assert none of the three. What we can say is what they publish: the only route to more messages is the next tier up. Arbyn does not meter messages, replies, resolutions, seats or visitors.
Unlimited is a tier at QuickCEP, and on their Shopify App Store listing it is the $999/mo Enterprise plan, $11,028 billed yearly. That is also the tier where the seat cap comes off. Their own site prices Enterprise as "Custom" instead, so we quote the $999 only to the Shopify listing and only in a Shopify billing context. On Arbyn, unlimited conversations and unlimited seats are the $99 plan, and 150 AI conversations a calendar month are the $0 plan.
We read QuickCEP's Shopify listing and their own site and found no first-party claim that their AI cancels an order, issues a refund, creates a discount code, sends a gift card, reships or files a return as a real Shopify action. We are not going to tell you it cannot. We are telling you they do not claim it. What their listing does say is "Seamless Agent Handover: Intelligently route complex issues to human agents", which is the opposite shape: the hard case leaves the AI and lands on a person.
Verified July 2026, and both first-party pages were read in the session this was written. The plan ladder, the annual totals and the seat caps are quoted from QuickCEP's Shopify App Store listing: Free $0 ("100 Messages/mo", "1 Seat Livechat/Email"), Starter $99/month or $1,068/year ("1000 Messages/mo", "2 Seat Livechat/Email/FB/INS"), Growth $199/month or $2,148/year ("3000 Messages/mo", "3 Seat Livechat/Email/FB/INS"), Enterprise $999/month or $11,028/year ("Unlimited & AI Pro", plus Marketing Campaign, CDP and Voice Agent). The $99, $199 and $999 figures are monthly-billed prices, and the annual totals are true yearly figures. The meter is quoted verbatim from their own pricing page, which prints "100 Messages (AI & Human)", "2000 Messages (AI & Human)" and "5000 Messages (AI & Human)", along with the per-tier training limits of 3 files and 10 URLs on Free, 10 and 20 on Starter, 30 and 30 on Growth, unlimited on Enterprise. Their two first-party pages do not agree on quota: quickcep.com/s/pricing prices the same $99 Starter at 2,000 messages and the same $199 Growth at 5,000, and prices Enterprise as "Custom" rather than $999. Nothing here blends them, and the $999 and $11,028 figures are cited only to the Shopify listing and only in a Shopify billing context. No overage rate, hard stop or automatic upgrade is published on either page, so we assert none of the three. We publish no per-message unit rate and no messages-to-conversations conversion: they publish a quota, not a rate, and any conversion would be our arithmetic, not their number. The 4.9 out of 5 across 58 reviews is confirmed on the listing and its reviews tab. Plan ladder verified against apps.shopify.com/quickcep.
Pricing model decoded
Four tiers. One bucket, and the AI is drinking from it.
QuickCEP's ladder reads like a normal plan table until you look at what the number counts. It is not conversations, and it is not resolutions. It is messages, and their own pricing page says so out loud: "Messages (AI & Human)". The AI's replies and your team's replies spend the same allowance. Seats are capped per tier on top, and unlimited is a tier of its own at $999 a month.
Your team's replies and the AI's replies spend the same allowance. QuickCEP's own pricing page prints the unit as "Messages (AI & Human)". It is not per resolution, not per session, not per visitor. So a conversation where the AI answers twice and a person follows up once has spent three of your messages, and a long back-and-forth spends more than a short one. Arbyn charges $99 a month and counts nothing.
Their two first-party pages do not agree on what $99 buys. The Shopify App Store listing sells Starter at "1000 Messages/mo". quickcep.com/s/pricing sells the same $99 Starter at 2,000 messages. Same for Growth: 3,000 on the listing, 5,000 on their site, both at $199. And their site prices Enterprise as "Custom" where the listing prices it at $999/mo. Both are QuickCEP's own pages. We quote each figure to the page it lives on and we do not average them, because averaging someone else's contradiction is how you end up publishing a number nobody said.
Unlimited is a tier, and it is ten times our price. On their Shopify listing, unlimited messages and unlimited seats is Enterprise at $999/mo, or $11,028 a year. Arbyn Agent is $99 a month for unlimited conversations and unlimited seats, and $990 a year if you pay yearly.
There is no published overage, and no published stop either. Neither of their pages publishes an overage rate, a hard stop, or an automatic upgrade past your bucket, so we assert none of the three and you should not assume one. The only route to more messages that QuickCEP actually publishes is the next tier up: $99 to $199 to $999.
On annual billing their sticker is genuinely below ours. $1,068 a year for Starter works out to $89 a month, under our $99 monthly. We are not going to hide that. What it buys is still a 1,000-message bucket and 2 seats, and it still carries no first-party claim of performing a refund or a cancellation on the Shopify order. Our case against QuickCEP is not the sticker. It is the bucket and the action.
Side by side
Feature for feature. Honestly.
Where QuickCEP and Arbyn actually differ. Not marketing checkboxes, just real features that work today, as of 2026.
| Capability | Arbyn$99 flat | QuickCEP |
|---|---|---|
| Pricing model | Flat $99/mo | Metered by message. Every plan buys a monthly bucket of "Messages (AI & Human)", and AI replies and human replies draw from the same one. Seats are capped per tier. |
| Cost predictability | Fully flat | Flat inside your bucket, and no overage rate is published. The only route to more messages that they publish is the next tier up. |
| Unlimited conversations | Yes | No. Their Shopify listing buckets are 100, 1,000 and 3,000 messages. Unlimited is the $999/mo Enterprise plan. |
| Unlimited AI resolutions | Yes | No, and they do not meter resolutions at all. They meter messages, so an AI reply spends the bucket whether or not it solves anything. |
| Email + chat + IG + FB | Email + chat, IG/FB soon | Live chat, email, WhatsApp, Facebook and Instagram. Broader than Arbyn today. Their free plan is live chat and email only, and FB and Instagram start at their $99 tier. |
| Acts inside Shopify | Yes, in-thread | No first-party claim we could find that it cancels, refunds, discounts, gift-cards, reships or returns as a real Shopify action. Their listing routes complex issues to a human agent instead. |
| Replies in your voice | Voice Fingerprint | Trained on files and URLs, capped per tier: 3 files and 10 URLs free, 10 and 20 on Starter, 30 and 30 on Growth. No brand-voice model claimed. |
| Free plan | Yes, 150/mo | Yes. $0 for 100 messages a month and 1 seat, live chat and email. |
| Setup time | In minutes | Not published. |
The honest part
Where QuickCEP actually wins.
A page that only says “we win” is a sales pitch, not a comparison. So here are three things QuickCEP genuinely does better than Arbyn today, no hedging. Take them seriously if they matter to your store. Most Shopify store owners weigh them against a flat $99 a month (or $0 to start) and an agent that can act on the order, and switch anyway.
Where QuickCEP is genuinely ahead, stated plainly.
QuickCEP is a sales-positioned AI, not just a support bot, and we are not going to pretend otherwise or claim revenue work as our own idea. Their listing tagline is "QuickCEP: AI Support Agent - Increase sales while providing excellent customer service", their listing highlights "Intelligent Guided Shopping: AI analyzes buyer chats to boost conversion", their homepage claims the product will "increase conversion rates by more than 30%", and Enterprise bundles Marketing Campaign and a CDP. Arbyn sells quizzes, a bundle builder, in-chat upsells, abandoned-cart recovery and revenue attribution too, so "we also do sales" is not the argument here.
The argument is the meter and the action. QuickCEP prices a bucket of messages, and their own two first-party pages do not agree on how big that bucket is: the Shopify listing sells $99 as 1,000 messages, and quickcep.com sells the same $99 as 2,000. Whichever is right, the shape is the same: your AI replies and your team's replies spend the same counter, unlimited is a $999 tier, and no overage rate is published anywhere. Arbyn is $99 for unlimited conversations, $0 for 150 AI conversations a calendar month, and nothing is metered. Arbyn also bills annually at $990, which is $82.50 a month, though the comparison we actually care about is not the sticker. It is what the money buys.
Stay with QuickCEP if Instagram, Facebook and WhatsApp are the job you are hiring for today, or you want a CDP and marketing campaigns in the same tool. Switch to Arbyn when you do not want to size a message bucket before the month starts, when you do not want your team's replies spending the same counter as the AI's, and when you want the AI to actually perform the refund, the cancellation and the address change on the real Shopify order rather than route it to a person.
- 01Channels they have live and we do not. WhatsApp, Facebook and Instagram are on their Shopify listing today, and a Voice Agent ships on their Enterprise plan. Arbyn is support email and on-site live chat, SMS is in beta, and Instagram, Messenger and WhatsApp are still coming. If you need Instagram DMs answered this week, they cover a channel we do not. One limit worth knowing: those channels start at their $99 tier, not on their free plan.
- 02Annual billing genuinely lowers their sticker below ours. QuickCEP Starter is $1,068 a year on their Shopify listing, which works out to $89 a month against our $99. It still buys a 1,000-message bucket and 2 seats rather than unlimited anything, so it is not cheaper for what we sell, but the number is lower and we are not going to pretend it is not.
- 03They are rated 4.9 out of 5 across 58 Shopify App Store reviews, which is a strong, real score. Their Enterprise plan also bundles things Arbyn does not sell at all: a CDP, marketing campaigns and a voice agent.
Where Arbyn wins
Three reasons store owners actually switch.
Same $99. Very different $99.
Arbyn Agent is $99 a month for unlimited conversations and unlimited seats, with nothing metered: no per-message, per-ticket, per-resolution, per-seat or per-visitor fee. On QuickCEP's Shopify listing, $99 buys a 1,000-message bucket and caps your team at 2 seats.
Unlimited messages and unlimited seats is their $999/mo Enterprise plan, $11,028 a year on that same listing.
The AI's replies are not a counter
Arbyn does not charge for a message, a reply, or a resolution. Answer 200 conversations or 20,000, the bill is $99. On the $0 Starter plan you get 150 AI conversations every calendar month, resetting on the 1st, with full features.
QuickCEP's own pricing page prints the meter as "Messages (AI & Human)", so the AI answering the question and the person who follows up both draw from the same bucket. Their two first-party pages then disagree on how big it is: 1,000 messages on the Shopify listing, 2,000 on quickcep.com, for the same $99.
Arbyn performs the Shopify action
Arbyn updates a shipping address on its own. Cancel an order, issue a refund, apply a discount so the checkout already has the code on it, send a gift card, reship, start a return: you approve with one click and then Arbyn performs the real Shopify mutation and confirms it to the customer, writing it to the order timeline. That approval is a deliberate money control. Arbyn does not edit orders or line items, and we say so.
We could not find a first-party QuickCEP claim, on their listing or their site, that their AI performs any of those as a real Shopify action. What their listing publishes is "Seamless Agent Handover: Intelligently route complex issues to human agents".
Arbyn vs QuickCEP: common questions
Arbyn is a flat $99/mo for unlimited AI conversations and resolutions, with no per-ticket, per-resolution or per-seat fees. QuickCEP is priced a monthly bucket of messages, and ai and human replies share it, so their bill moves with how much your store is used and the gap widens as you grow. This page shows the actual math at three real volumes. There is also a free Arbyn Starter plan with 150 AI conversations per month at $0.
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