Their AI allowance grows when you hire. Arbyn charges $99, flat.
Re:amaze charges you per team member per month, and then charges again when the AI resolves a conversation. The included AI allowance is quoted per user, 5 on Basic, 10 on Pro, 20 on Plus, so it grows when you hire, not when customers write in. Their one flat plan, Starter at $59, covers unlimited team members but caps you at 500 responded conversations a month.
The real bill
What you’d actually pay.
Three real scenarios at three real volumes, using Re:amaze's published 2026 pricing and the automation rate their own team recommends. Arbyn is $99 flat at every one.
We are not going to pretend otherwise. One person on their $29 Basic seat, with the AI resolving 60 conversations a month, is $75.75 on Re:amaze's own published rates, under Arbyn Agent's $99. It stays under until the 88th resolution, where their bill tips to $99.55. Their rates. Our arithmetic, and our seat count.
Three people on Basic, with the AI resolving 300 conversations a month. Their allowance is 5 resolutions per user, so three seats buys 15 of them and the other 285 bill at $0.85 each. Basic is their cheapest seat plan, so this understates them: the same team on Pro or Plus costs more. Every rate here is theirs. The seat count and the resolution count are ours.
Five people on Basic through a peak month, with the AI resolving 1,000 conversations. The seats are $145 and the AI is $828.75 on top of them. Arbyn is $99 for that month, and $99 for the quiet one after it.
Verified July 2026. The seat prices ($29 / $49 / $69 per team member per month, and $26.10 / $44.10 / $62.10 per team member per month billed annually), the AI allowances (5 / 10 / 20 resolutions per month per user) and the $0.85 per additional resolution rate are quoted from Re:amaze's own plan cards and the Re:amaze AI Agent row of their comparison table. The flat $59 Starter plan, unlimited team members, limited to 500 responded conversations, is on the same page. The 100-count conversation packs at $15 and the 4.4 stars across 177 reviews are from their Shopify App Store listing. Re:amaze publishes no AI resolution allowance for the Starter plan, and no definition anywhere of what counts as a resolution, so we print neither. Their staff-side Shopify actions (refund an order, cancel an order, create draft orders) are from reamaze.com/integrations/shopify. Every rate on this page is theirs. The seat counts and resolution counts in the scenarios are our assumptions, and Basic is their cheapest seat plan, so each one understates them. Verified against reamaze.com/pricing.
Pricing model decoded
Two meters. One of them grows when you hire.
Re:amaze prices the helpdesk per team member per month, then prices the AI separately at $0.85 per resolution past an allowance. The allowance is quoted per user, so it scales with your headcount and not with how many customers write in. There is one flat plan, Starter at $59, which drops the seat fee and caps you at 500 responded conversations instead. Re:amaze publishes no AI resolution allowance for that plan, and no definition anywhere of what counts as a resolution.
The AI is a second meter, on top of the seat. Their words, on the Re:amaze AI Agent row of their own comparison table: "5 resolutions per month per user included. $0.85 per additional resolution." The rate is identical on Basic, Pro and Plus. The moment the AI actually does the work, it bills on top of the seat you already paid for.
Your AI allowance scales with headcount, not with volume. A 20-resolution month and a 2,000-resolution month come with the same included allowance, because the allowance is quoted per user. Hiring another person is the only thing that raises it. On one Basic seat, 150 AI resolutions is $152.25 a month on their published rate. Arbyn's $0 Starter plan includes 150 AI conversations at no cost.
Their most popular plan is the most expensive one per seat. The "Our most popular plan" badge on their pricing page sits on Plus, at $69 per team member per month, not on Pro. Four people on Plus is $276 a month before a single AI resolution is billed.
The AI answers. A person acts. Their AI Agent is documented as handling conversations using knowledge sources, and their Order Bot exists to "Help customers find their latest order status without involving an agent." Refunds, cancellations and draft orders are things a person does in the Re:amaze sidebar. Re:amaze also labels its own AI Agent Beta, on its own site.
Side by side
Feature for feature. Honestly.
Where Re:amaze and Arbyn actually differ. Not marketing checkboxes, just real features that work today, as of 2026.
| Capability | Arbyn$99 flat | Re:amaze |
|---|---|---|
| Pricing model | Flat $99/mo | Per team member per month ($29 / $49 / $69), plus $0.85 per AI resolution past your allowance. One flat plan, Starter at $59. |
| Cost predictability | Fully flat | Two meters at once: headcount and AI resolutions |
| Unlimited conversations | Yes | The $59 Starter plan caps at 500 responded conversations a month, then 100 more for $15. Re:amaze publishes no conversation cap on the seat plans. |
| Unlimited AI resolutions | Yes | No. 5 / 10 / 20 per user per month included, then $0.85 each |
| Email + chat + IG + FB | Email + chat, IG/FB soon | Unlimited email inboxes, live chat and social media channels from Basic. SMS and voice from Pro. In-chat video calls on Plus. |
| Acts inside Shopify | Yes, in-thread | Your staff can refund an order, cancel an order and create draft orders from the sidebar. No first-party page documents the AI performing an order action. |
| Replies in your voice | Voice Fingerprint | The AI Agent, which they label Beta, answers from your FAQ articles, response templates and custom AI context. No brand voice model claimed. |
| Free plan | Yes, 150/mo | No. The cheapest way in is $29 per team member per month, or $59 flat. They give you 14 days at no charge before billing starts. |
| Setup time | In minutes | Not published |
The honest part
Where Re:amaze actually wins.
A page that only says “we win” is a sales pitch, not a comparison. So here are three things Re:amaze genuinely does better than Arbyn today, no hedging. Take them seriously if they matter to your store. Most Shopify store owners weigh them against a flat $99 a month (or $0 to start) and an agent that can act on the order, and switch anyway.
Where Re:amaze is genuinely ahead, stated plainly.
Re:amaze can be the cheaper helpdesk. It is not the cheaper AI. If your team is small and the AI is only doing a little of the work, their seat plans undercut us, and their $59 flat plan undercuts us with unlimited team members on top. A store owner who caught us pretending otherwise would be right to stop believing everything else on this page. What changes the answer is how much of the work the AI actually does, because their included allowance is quoted per user: it moves when you hire, not when customers write in.
They also give you 14 days at no charge before billing starts, with no card, and their own page says that includes the Plus features. Our answer is a permanently free plan instead, which is a different offer, not a strictly better one for everybody. And a person on Re:amaze can refund an order, cancel an order and create a draft order from the sidebar today. The difference is who does it. On Re:amaze the AI answers and a person acts. On Arbyn the AI proposes, you approve with one click, and Arbyn performs the Shopify mutation and confirms it to the customer.
Switch to Re:amaze if you need phone, SMS or social support in one inbox this month, or if you have a bigger team doing moderate volume where their $59 flat plan wins outright. Switch to Arbyn when the AI is doing real work, because their allowance scales with headcount and not with volume, and because you want the AI to actually cancel the order, issue the refund and put the discount on the checkout rather than write a reply about it.
- 01Below roughly 88 AI resolutions a month on a single seat, they cost less than we do. One person on their $29 Basic plan with 60 AI resolutions is $75.75, against Arbyn Agent's $99. Their flat $59 Starter plan is stronger still: no per-seat charge, unlimited team members, 500 responded conversations, and 100-count packs at $15 on top, so 700 conversations is $89 and still under our $99.
- 02They have far more live channels than we do, today. Social media channels from Basic, SMS and voice from Pro, in-chat video calls on Plus. Arbyn is live on support email, where you add a forwarding rule, and on-site live chat, with SMS in beta and Instagram, Messenger and WhatsApp still to come. If you need phone or social support in one inbox this month, Re:amaze does it and Arbyn does not.
- 03They are a real, mature, multi-agent helpdesk and Arbyn is not trying to be one. Departments, staff performance reporting, customer satisfaction ratings, multiple brands in one account, live view of site visitors and Peek (live screensharing) are all shipping product, and they carry 4.4 stars across 177 reviews on the Shopify App Store.
Where Arbyn wins
Three reasons store owners actually switch.
One price, and neither of their meters
$99/mo flat: unlimited conversations, unlimited AI resolutions, unlimited people on your team. Nothing on Arbyn is metered. No per-seat fee, no per-resolution fee, no per-ticket fee. Start on the $0 Starter plan with 150 AI conversations per calendar month and every feature on.
Their AI allowance is 5 resolutions per user per month on Basic, so it grows when you hire, not when customers write in. On their own published rate, 150 AI resolutions on one Basic seat is $152.25 a month. Arbyn's free plan includes 150 AI conversations at no cost.
Arbyn takes the action, not your staff
Arbyn proposes the action, you approve it with one click, and then Arbyn performs the real Shopify mutation and confirms it to the customer: cancels the order, issues the refund, applies the discount so the checkout already has the code on it, sends the gift card, reships, starts the return. Shipping address changes it makes on its own. That approval step is a deliberate money control, not a missing feature.
A person on Re:amaze genuinely can refund, cancel and create draft orders from the sidebar, and we will not say otherwise. Their AI Agent is documented as answering from your knowledge sources, and their Order Bot as helping customers find their latest order status. Their documented Shopify integration has no discount code creation, no gift card creation, no reship and no return initiation at all, by human or AI. Arbyn does not edit orders or line items.
It sells, and the revenue is attributed
Arbyn runs product quizzes, a bundle builder, discount offers and in-chat upsells, recovers an abandoned cart the moment the shopper opens the chat, and attributes revenue on every order it sources. All of it is live, on the same flat $99, and on the $0 plan too.
Re:amaze has real proactive messaging in Cues, Push Campaigns and Live, and we credit them for it. What no first-party page of theirs documents is a sales agent, an in-chat upsell, a bundle builder or revenue attribution.
Arbyn vs Re:amaze: common questions
Not at every volume, and we will not pretend otherwise: below a certain volume Re:amaze genuinely costs less than Arbyn, and this page shows you exactly where that line falls rather than hiding it. What Arbyn gives you instead is a bill that does not move: $99/mo flat for unlimited AI conversations and resolutions, with no per-ticket, per-resolution or per-seat fees, plus a free plan with 150 AI conversations a month. Re:amaze is priced per team member per month, plus a per-ai-resolution fee, so their bill climbs with your store while ours stays put. If you are small and staying small, they may well be the cheaper choice. If you are growing, the flat line wins.
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