FeatureAll plansJul 7, 2026
Quiz takers become customers in your Shopify
When a shopper finishes a quiz and shares their details, that email, plus their name and phone if you asked for them, is now added straight to your Shopify Customers list. If they are new, Arbyn creates the customer for you; if they already exist, it just fills in any blank name or phone (it never overwrites what is already there). It does not subscribe anyone to email or SMS marketing: consent stays exactly as your quiz's own settings define it, so you get the contact on your list without any surprise opt-ins.
ImprovementAll plansJul 7, 2026
Quiz rewards can't be lost, and can't be farmed
Two upgrades to product quizzes. First, a shopper can't just retake a quiz over and over to re-claim the reward: you choose how many times one shopper can take each quiz (once by default, up to three times, or unlimited). When they have reached the limit and open the quiz again, instead of a Start button they see "You've already taken this quiz" with the exact reward they earned, the discount code to copy, ready to apply at checkout, so a reward is never lost even if they closed the chat. If that discount later expired, they still see what they won, without a dead code. Second, a quiz can no longer go live with a reward that isn't actually redeemable: if a tier promises a free product or a discount, you now have to pick the real product or discount before it can activate, so a shopper never sees "Free gift!" with nothing behind it.
FeatureAll plansJul 6, 2026
Arbyn now sees what a shopper was browsing
Arbyn remembers the pages a shopper visited on your store before and during a chat, not just the one they are on. So when someone opens the widget, Arbyn already has the context, the products and collections they were looking at, and can pick up right where they left off ("Since you were looking at the snowboards…") instead of starting from scratch. You see it too: every conversation now has a Browsing history card in the side panel showing the shopper's recent visits, newest first. It is private by design: it only ever holds the pages someone viewed on your own store, it is wiped when a customer asks to be forgotten, and it clears itself after 90 days.
ImprovementAll plansJul 6, 2026
Filter every report by any date range, and see attributed revenue in your own currency
Reports and Revenue attribution now share one date filter with every range you would expect: Today, Yesterday, last 7, 14, 30, or 90 days, This month, To date, or a Custom range you pick on a calendar. Choose a range once and the whole page updates. Revenue attribution now shows every figure in your store's own currency, not the currency a shopper happened to check out in, so if you sell into more than one market, your totals add up correctly instead of mixing currencies. And every attributed order now has a quick actions menu: jump straight to the conversation that drove the sale, or open the order in Shopify, in one tap. When you have a lot of attributed orders, the list now pages 25 at a time so it stays fast and easy to scan.
ImprovementAll plansJul 5, 2026
Decide where every bundle shows, and filter your sales lists
Your bundles now work just like your discount offers. Each bundle has a Show in setting: Perks, Chat, Both, or Off, so you choose exactly where Arbyn may offer it: as a card in the widget's Perks tab, inside chat conversations, both, or nowhere. You can also set a per-conversation cap, so Arbyn never keeps pushing the same bundle at one shopper. A bundle with conditions attached stays in chat (where Arbyn checks the conditions first) instead of showing as a perk, so a shopper never taps an offer they don't qualify for. Every bundle you already had keeps showing exactly where it did before. And the Discount offers, Bundle builder, and Product quizzes lists now let you filter by any column, with filter chips you can clear in a tap.
FeatureAll plansJul 5, 2026
Shoppers can take your product quiz in chat
Your product quizzes are now live for shoppers. When a quiz is on, shoppers see a Quiz button in your chat widget, and Arbyn also offers the quiz on its own, with a tap-to-start card, when someone is not sure what to buy. The shopper answers a few short questions and gets the right product recommendation, or a reward with a code they can copy, on the spot, and can leave their email so you can follow up. Every reward a quiz hands out is checked against your live discounts and bundles the moment it is shown, so a shopper never sees a code that has expired or been turned off. Quizzes run on their own without tying up the assistant, so they keep working even on your busiest days, and each one tracks how many shoppers start it, finish it, and leave their email.
ImprovementAll plansJul 4, 2026
A clearer Sales page: your skills at a glance, with counts you can trust
The Sales page is now a clean catalog of the sales skills Arbyn can use for you: discount offers, bundles, triggers, product quizzes, chat upsell, and revenue attribution. Each is a card you tap to set up, and the ones that carry a live count show only what Arbyn is actually working with. "Discount offers · 1 active" means one discount is truly live and Arbyn is surfacing it, not a discount that has expired or that you have switched off for chat and the widget. It is the same idea across the whole app: a number you see is the real number Arbyn acts on.
FeatureAll plansJul 4, 2026
Build a product quiz from start to finish
You can now build a product quiz yourself, no setup call needed. Tap New quiz, choose the reward it gives shoppers, and add your questions and answers. Point each answer at the products it should recommend (Recommend mode), or grade the answers and hand out a reward by score (Score and reward mode). Rewards come straight from your live discounts and bundles, so a quiz never promises a discount that does not exist. A readiness panel tells you exactly what is left before the quiz can go live, and updates as you build. When it is green, one tap turns the quiz on. And if you ever edit a live quiz into an incomplete state, Arbyn quietly turns it back to a draft and tells you, so a quiz that is live is always one that actually works.
FeatureAll plansJul 4, 2026
Product quizzes get their own page, with go-live you can trust
Product quizzes now have a dedicated page under Sales. Each quiz shows its number of questions, the leads it has captured, how many shoppers finish it, and whether it is live. Turning a quiz on is protected: Arbyn only lets a quiz go live once it can actually give every shopper a real result, and if it cannot yet, it tells you exactly what is missing (a question with no answers, an answer that points to no product, a reward tier with nothing in it). And if you delete a quiz that has already collected leads, Arbyn tells you how many before you confirm, so a lead list is never lost by surprise.
ImprovementAll plansJul 4, 2026
Email replies that read like real emails, and stay in one thread
Every email Arbyn sends now looks the way a good support email should. Replies are clean, readable prose, with real paragraphs and clickable links, and they close with your store's sign-off (your own signature if you have set one, otherwise a polite "Best regards" in the shopper's language). They come from your store's name at a verified sender address, and when a shopper hits Reply, their message lands back in the same conversation instead of starting a new one. This applies everywhere Arbyn emails a shopper: automatic replies, replies you approve, and replies you send from chat that reach a shopper who is on email. Shoppers can also jump from an email straight back into the chat widget to keep the conversation going.
Behind the scenesAll plansJul 3, 2026
Arbyn now spots the patterns in where it can improve
Arbyn now looks across your conversations for recurring moments where it could have done better: the same kind of question it tends to hand off, a reply you often edit, or a place shoppers drop off, and groups them into clear patterns. Nothing changes in your inbox yet; this is the step that lets Arbyn (and, soon, you) see exactly where it should improve first, so the coming updates can act on the things that matter most for your store. It looks across both your chat and email conversations.
FeatureAll plansJul 3, 2026
A clearer home screen that shows what needs you
Arbyn's home is now a Command Center built around one question: is Arbyn set up, working, and helping? It adapts to where your store is, so you always see the next useful thing. While you are setting up, it walks you through connecting your inbox, setting guardrails, customizing your widget, and adding your first document, and shows Arbyn learning your voice. Once you are live it becomes your dashboard: what needs your attention (escalations, approvals, knowledge gaps), this month's headline numbers with up and down trends, your agent's status, plan usage, how well Arbyn knows your store, and your latest conversations. When something needs flagging you get one clear banner at the top, never a stack. Every number is your real data, and amounts follow your store's currency.