Skip to content
Install on Shopify

Changelog

What’s new in Arbyn.

Every update to Arbyn, newest first. Features, improvements, fixes, and behind-the-scenes work, all in one place.

Subscribe via RSS

107 releases
34 features
32 improvements
34 fixes
Month
Type
All107Features34Improvements32Fixes34Behind the scenes7
85–96 of 107 releases

July 2026

86 releases
FeatureAll plansJul 3, 2026

A new free plan, and clearer conversation limits

Arbyn now comes in two plans, so you can start for free and upgrade only when you are ready. Arbyn Starter is free and includes 150 support conversations every calendar month, with every Arbyn feature included, not a stripped-down version. Arbyn Agent is $99 a month for unlimited conversations. On either plan your first 50 conversations are always free while Arbyn learns your store. If a free-plan store reaches its monthly limit, new messages are simply queued for your team to answer: Arbyn never charges you for going over, and you can upgrade any time to lift the limit instantly. A conversation means a whole thread with a shopper, not each individual message, and it counts once no matter which channel it comes in on.

Behind the scenesAll plansJul 3, 2026

Arbyn has started learning from how conversations turn out

Behind the scenes, Arbyn now pays attention to how each conversation ends: whether the shopper came back happy, the reply resolved things on its own, a teammate stepped in, or you edited Arbyn's draft before it went out. It records these outcomes privately and automatically, with no extra work from you and nothing new to click. This is the groundwork for Arbyn steadily getting better at your store: in coming updates it will use these real outcomes to spot where it can improve and to show you what it is learning. Your inbox looks and works exactly as before.

FeatureAll plansJul 2, 2026

Arbyn now understands how Shopify works out of the box

Arbyn ships with built-in knowledge of how online stores generally work: orders and tracking, returns and exchanges, shipping and local pickup, payments and refunds, discounts and gift cards, inventory and pre-orders, subscriptions, and customer accounts and privacy. So even before you have written up every policy, Arbyn can explain the general shape of an answer to a shopper's question. Crucially, this background knowledge never overrides your store: Arbyn always checks your real orders, inventory, and policies first and answers from those. The built-in knowledge only fills in how things work in general, and always defers to your actual store data. You can see exactly what Arbyn knows out of the box under Knowledge, Built-in Shopify knowledge.

FixAll plansJul 1, 2026

Adding to bag now works in every supported language

Shoppers chatting in French, German, Spanish, or any of Arbyn's other supported languages can now actually add a product to their bag by asking in their own words. Before, an explicit "add this to my cart" in a non-English language could get a friendly-sounding confirmation while nothing was really added. Fixed at the root: the request is now recognised as an add regardless of language, so the bag always matches what the shopper was told.

ImprovementAll plansJul 1, 2026

Straighter answers on shipping, stock, and what's on sale

Arbyn now answers shipping questions from your real delivery rates, not just your written policy, so a shopper asking "how much to ship to Canada?" gets the actual price and speed you charge. It also reads your live catalog before ever saying whether you carry something (no more "we don't sell that" when you do), and it recognises a compare-at price as a genuine sale, so "what's on sale?" surfaces the right products. Policy and FAQ answers render cleanly too, with proper bullets and headings instead of a wall of text.

FeatureAll plansJul 1, 2026

Arbyn reads the room: sentiment-aware support

Arbyn now senses how each shopper feels and adapts. When someone is frustrated ("my order still hasn't arrived"), it opens with genuine empathy before helping; when they are excited about a product, it matches their energy, naturally, in their own language. You see it too: every conversation shows the customer's mood (frustrated or happy) in the inbox header and on each message, and it updates as the chat goes on, so a conversation that starts upset and ends happy reads that way at a glance. A new Customer sentiment chart in Reports shows the overall picture.

ImprovementAll plansJul 1, 2026

Arbyn now answers breadth questions from your whole catalog

"Do you sell snowboards?" now gets answered from your entire published catalog, not just a sample of it, so a real "yes, here's what we've got" instead of an incorrect "we don't carry that" on a bigger store. Product descriptions in chat are also fuller now, giving Arbyn more to work with when matching a gift or use-case request to the right item.

June 2026

12 releases
ImprovementAll plansJun 30, 2026

Smoother return approvals, accurate order cards, and clearer fulfilment updates

A few refinements across returns and the inbox. When you approve or decline a return with a note, Arbyn now phrases it naturally for the customer (in their language) instead of pasting it word-for-word, so a quick internal note never reaches the shopper sounding like it was meant for your team. Arbyn only ever shows a shopper the order they are actually asking about, so it won't surface an unrelated recent order by mistake. Simple products (no sizes, options, or subscription) now show a tidy, compact card. And when an order is fulfilled, your inbox shows a clear "Order fulfilled" update with the tracking number, status, and a track-shipment link.

FeatureAll plansJun 30, 2026

Subscribe to a product right inside chat

Arbyn now handles subscriptions everywhere a shopper might ask, not just by tapping the product card. If a customer tells the agent "subscribe me to the coffee every month" or "add the snowboard on a 6-month plan", Arbyn sets up the subscription with the right plan and the discount carries through to checkout. When a shopper asks to add a product that can be bought as a subscription but doesn't say how often, Arbyn shows the product so they can choose one-time or a plan; it never quietly defaults to a one-time purchase. And if they ask for a delivery frequency the store doesn't offer, Arbyn says so and shows the plans that are available, instead of guessing.

FeatureAll plansJun 30, 2026

Exchanges, store credit, and context notes in chat

When a shopper starts a change-of-mind return in chat, Arbyn now helps them finish it. Pick Exchange and Arbyn shows what is on the order and lets the shopper say what they would like instead; pick Store credit and they confirm. Either way the request lands in your inbox as a clear return card for you to approve or decline. Arbyn never issues the refund, credit, or exchange itself: you stay in control of the money. Shoppers can also add a note for your team when they ask for a human or send a return, and that context shows up as an internal note on the conversation, never as a message back to the customer.

ImprovementAll plansJun 30, 2026

Arbyn now finds every product in your catalog

Arbyn searches your entire catalog to answer shoppers, not just a sample of it. Ask "do you have tables?" or "any perfumes for men?" and Arbyn finds the right products and shows them as cards, even on large catalogs (hundreds of products) and password-protected stores. New and edited products become searchable right away. Follow-up questions keep their context too: "tell me more about this one" stays on the product you were just looking at instead of starting over. We also cleaned up the catalog audit to flag the fields that actually help Arbyn answer (description, type, tags, category).

FeatureAll plansJun 28, 2026

Accurate, real-time stock answers in every language

Arbyn now confirms whether a product is actually available the way your shoppers see it on your storefront, so it never tells a customer something is "in stock" when the store won't sell it. If an item is sold out, Arbyn says so clearly and suggests a couple of in-stock alternatives. And it works in every supported language: a shopper asking "est-ce que c'est en stock?" or "ist das verfügbar?" gets a real availability answer in their own language, instead of being asked for an order number. Verified across English, French, German, and Spanish, with the answer always matching what is shown on the product.

Stay in the loop.
Monthly digest of every release. No marketing. Just the work.