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Log inInstall on Shopify
  • Refunds
  • Returns
  • Address changes

Change the Shopify order. Keep the receipt.

Refund, hand a return to your team to approve, or change a shipping address without opening Shopify. Every action ends with a receipt in the conversation. Actions your team takes are never counted.

Install for Free on ShopifyRead a receipt

Three actions, handled from the conversation.

Not a link that opens Shopify in another tab. Each action happens in the conversation and comes back with Shopify’s answer.

01Refunds

Refund from the email thread.

The amount and the items are shown before anything moves. A refund request waits for a person.

  • Full or partial, from the order
  • Approved by a person
  • A receipt in the thread
Example
Refund · Order #1051Needs approval
Waxed jacket, olive, L$54.00
ReasonArrived damaged
Refund to original payment$54.00
02Returns

Returns reach you as requests.

Arbyn collects the order, the items and the reason, asks for a photo only when it proves something, and sends the request to your team to approve or decline.

  • The items and the reason collected
  • A photo only when it proves something
  • Approved or declined by a person every time
Example
Start a return · #1029Approved
Linen shirt, sage, M$68.00
Canvas tote, natural$24.00
Return approved at 14:09
03Address changes

Fix the address before it ships.

Update a shipping address while the order is still unfulfilled. For a verified customer, the AI can do this one on its own, if your switch allows it.

  • Only before fulfilment
  • On its own for verified customers
  • The new address on the receipt
Example
Shipping address · #1042Verified customer
41 Maple St, Apt 2, Jersey City, NJ 07302
218 Wythe Ave, Brooklyn, NY 11249
Order statusUnfulfilled
Updated on its own at 14:02

A receipt you can actually trust.

Four things on every receipt, every time.

  1. The action, written outRefund $54.00 on #1051. No codes, no guessing.
  2. Who actedYour team, or Arbyn on its own for an address change you switched on.
  3. What was doneThe receipt says what was done, with the time.
  4. Kept in the threadAnyone opening the conversation later sees exactly what happened.
Example
Receipt · #105114:06
Refund $54.00
Waxed jacket, olive, L · Daniel Reyes
Approved
Refund issued at 14:06
In the thread with Daniel, for anyone who opens it later
Example · ReceiptUpdate shipping addressDone in ShopifyOn its own
Example · ReceiptRefundWaiting for your approvalWith your approval
Example · ReceiptStart a returnWaiting for your approvalWith your approval
Example · ReceiptAI draftWaiting for your teamNever counted
Example · ReceiptReply sent by a teammateYour teamNever counted
Example · ReceiptUpdate shipping addressVerified customerOn its own
Support emailLands in your inbox
Storefront chatOn every page of your store
Team repliesNever counted
Observe modeThe AI drafts, you send
Unlimited teammatesOn every plan

Your team or the AI. You decide who acts.

ActionWhen a person does itWhen the AI does it
RefundFree, on every planBrings it to you, then waits for your approval
ReturnFree, on every planSends the request to you to approve or decline
Address changeFree, on every planOn its own for a verified customer, if your switch is on

Refunds, returns, addresses: the details.

Refunds and shipping address changes, right from the conversation. Returns reach your team as a one-click approval, and once approved Arbyn creates the return in Shopify. Cancellations, discounts and gift cards work the same way: you do it from the conversation, and Arbyn does it in Shopify.

Actions a person takes are never counted, on any plan.

The receipt says what was done and shows the time.

It changes an address on its own for a verified customer. Refunds and returns wait for your team to approve.

Every money action waits for a person. Arbyn does not record which teammate approved it.

They wait for you too. You issue the discount or cancel the order from the conversation, and Arbyn does it in Shopify.

Your next reply can come from Arbyn.

Starter is free and includes the AI. It drafts in observe mode until you switch it on.

Install for Free on ShopifySee pricing

Free plan included. Billed through Shopify.