- Reads the order
- Your switches
- Asks before money moves
An AI support agent that checks the order.
Arbyn's AI reads the customer's Shopify order first, does only what you switch on, and asks for your approval before any money moves.
The AI does the busy part.
It answers the questions you get every day and acts on the order where you allow it. Every result shows in the conversation.
Change a shipping address
Arbyn does this on its own for a verified customer.
#1042Issue a refund
It reaches you, you refund it, and Arbyn does it in Shopify.
#1051Start a return
The AI gathers the order and items and hands your team a one-click approval. Once approved, Arbyn creates the return in Shopify.
#1029- On its own
- Change a shipping address, answer order status and tracking.
- With your approval
- Issue a refund.
- Your team
- Start a return, and anything outside these switches.
The same switches on every plan.
It stays inside the line you draw.
Set the limits once. Anything outside them goes to your team.
See every reply before it goes.
Start in observe mode. The AI writes the reply, your team sends it, and you switch the AI on when you trust it.
Unsure means a person.
When Arbyn is not sure of an answer, it hands the conversation to your team instead of guessing.
Money waits for you.
Every refund request comes to you. Arbyn never refunds or cancels on its own.
#1051Your rules route to you.
Anything outside what you switched on goes straight to a person, with the full thread attached.
Tagged on the order.
An address change tags the Shopify order so your team can see the change.
Order #104214:01A customer asked to change the shipping address14:02Arbyn updates the shipping address14:02The order is taggedOne switch sends it back to drafts.
Switch from live back to observe and the AI writes drafts for your team to send. Try it.
Your admin, in your language.
Arbyn's admin is available in 21 languages, so your team works in the language it knows best.
Money waits for your approval.
The AI can bring you a refund or a return request. It cannot send one. Every money action stops for a person.
The AI prepares it
Refund $54.00 on #1051, with the reason and the order beside it.
Prepared · 14:05A person says yes
You see the amount and approve it in one click.
Approved · 14:06Arbyn does it
Once you approve, Arbyn issues the refund in Shopify.
Refund issued · 14:06What store owners ask us first.
It writes from your own policies and products. Start in observe mode and you read every reply before a customer does. Those drafts are never counted.
When Arbyn is not sure, it hands the conversation to your team instead of guessing. Start in observe mode and you read every reply before a customer does. If an action fails in Shopify, the conversation shows it so your team can pick it up.
Yes. With the AI switched off, Arbyn is a full helpdesk. Your replies, your teammates and anything a person does in Shopify cost nothing on any plan.
Switch off any action in settings. At your limit, the AI pauses until your next 30-day period starts and new conversations wait for your team. No overage charges, ever.
Built to be trusted with your customers.
An AI that talks to your customers needs limits. These are the ones that hold on every plan.
It never moves money alone
Refunds and returns wait for a person every time.
Drafts first, if you want
Observe mode: the AI writes a draft and your team sends it, until you decide it is ready. Observe-mode drafts are never counted.
Tagged on the order
An address change tags the Shopify order, where you already look.
It pauses, it never bills extra
The AI pauses until your next 30-day period starts. New conversations wait for your team. No overage charges, ever.
What the AI does, and what it never does.
An AI conversation counts once. Conversations only a person answers are never counted, and neither are drafts in observe mode.
No. Every money action waits for your approval. Once you approve, Arbyn does it in Shopify and the receipt shows the time.
Change a shipping address for a verified customer. You choose with your switches, and you can switch each one off.
The AI pauses until your next 30-day period starts. New conversations wait for your team. No overage charges, ever.
No. The inbox works without the AI. Turn it on when you are ready, one switch at a time.
Support email and the chat widget on your storefront.
Your next reply can come from Arbyn.
Starter is free and includes the AI. It drafts in observe mode until you switch it on.
Free plan included. Billed through Shopify.