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arbyn
Log inInstall on Shopify
  • Support email
  • Storefront chat
  • The Shopify order

The AI support inbox for Shopify stores.

Customer emails and storefront chats arrive in one place. Arbyn answers the everyday questions, and your team picks up the rest.

Install for Free on Shopify
  • No seat fees for teammates
  • Free plan to start
Example
arbynInbox
Search
AI agent onJ
AllEmailChat
Maya Okafornow
Can you send it to my new address?
Resolved
Daniel Reyes4m
Re: Order #1038 has not arrived
Priya Shah11m
Does the sage come in XS?
AI draft ready
Tom Becker26m
Exchange for a larger size
Lena Fischer1h
Invoice for my last order
MayaChatDanielEmailPriyaChatTomEmail
Maya OkaforStorefront chat · Order #1042
Resolved

Hi, I just ordered the linen shirt and used my old address by mistake. Can you send it to 218 Wythe Ave, Brooklyn, NY 11249 instead?

Maya · 14:01
Arbyn read order #1042. Verified customer, not fulfilled yet, so the address can change.
ReceiptVerified customer14:02
Update shipping address#1042
Writing to ShopifyArbyn changed the shipping address on order #1042.

Hi Maya, I am sending order #1042 to 218 Wythe Ave, Brooklyn, NY 11249 instead. Nothing else changes.

Arbyn AI · 14:02
Resolved by Arbyn·An AI conversation counts once
Reply to Maya as Jess
Send

Everything a reply needs, in one place.

Replies your team sends are free, on every plan, Starter included. So are your teammates and every Shopify action a person takes.

Example

One inbox for email and chat.

No second tab for chat. Support email and storefront chat arrive in one list.

Support emailStorefront chat
MMayaCan you send it to my new address?Chat
DDanielRe: Order #1038 has not arrivedEmail
PPriyaDoes the sage come in XS?Chat
TTomExchange for a larger sizeEmail
LLenaInvoice for my last orderEmail
Example

The order sits beside the conversation.

You see what was ordered, whether it shipped and where it is going, without opening Shopify.

Wool throw, oat#1038 · 1 × $120.00
Unfulfilled
Ship to 41 Driggs Ave, Brooklyn

Built for a small team.

The tools a small team uses every day, and none of the clutter.

Unlimited teammatesTeam replies never countedObserve mode21 languages in your admin
Example

Approve it here. Arbyn does it in Shopify.

Refund or hand a return to your team from the conversation. They approve, Arbyn does the work in Shopify. Nothing a person does here is counted.

RefundReturn
Needs approvalNot counted
Refund
Waiting for your approvalApprove

Two channels. One inbox.

Forward your support address and add the chat widget to your store. From then on, every message lands in one inbox, newest first, with nothing to copy between tools.

  • Email threads stay threaded
  • Chat arrives the moment a shopper writes
  • Both sorted by who needs you first

Your whole team. Never a seat fee.

Invite everyone who answers customers: the founder, the part-timer, the warehouse lead. People are never counted on any plan, so adding a teammate never changes your bill.

$0for every teammate you add, on every plan
Example
TeamUnlimited seats
JJess CarterSupport lead3 open$0
AAna LimaReturns2 open$0
MMarco RossiWholesale1 open$0
SSam LeePart timeAway$0
YYouOwnerApprovals$0
Example · ReceiptUpdate shipping addressDone in ShopifyOn its own
Example · ReceiptRefundWaiting for your approvalWith your approval
Example · ReceiptStart a returnWaiting for your approvalWith your approval
Example · ReceiptAI draftWaiting for your teamNever counted
Example · ReceiptReply sent by a teammateYour teamNever counted
Example · ReceiptUpdate shipping addressVerified customerOn its own
Support emailLands in your inbox
Storefront chatOn every page of your store
Team repliesNever counted
Observe modeThe AI drafts, you send
Unlimited teammatesOn every plan

Before you move your inbox, the short answers.

No. Conversations only your team answers are never counted, on any plan. Plans differ in how many AI conversations and AI help drafts they include.

Your support email and the chat widget on your Shopify store. Both arrive in the same inbox.

Yes. Teammates are never counted on any plan, including the free Starter plan.

No. Arbyn matches the conversation to the customer's Shopify order and shows it beside the thread.

No. The inbox works on its own. Turn the AI on when you are ready, and only for the actions you choose.

Three steps: install from the Shopify App Store, pick a plan (Starter is free), then forward your support email and add the chat widget in your theme editor.

Your next reply can come from Arbyn.

Starter is free and includes the AI. It drafts in observe mode until you switch it on.

Install for Free on ShopifySee pricing

Free plan included. Billed through Shopify.