AI-written help center
Part of Arbyn 2.0: Arbyn writes the help articles for your store's own help center, from the questions your shoppers really ask.
How store owners use it.
Part of Arbyn 2.0: Arbyn writes help articles for your store's own help center from what shoppers actually ask, and your team reviews them before they publish. Paid plans include a monthly allowance of AI help drafts. Starter has none.
The details, in plain words.
What it does
Part of Arbyn 2.0. The same questions reach a support inbox again and again: where is my order, how do returns work, how long does shipping take. Arbyn turns the ones that keep coming back into help articles for your store's own help center.
Arbyn writes each article as a draft. Your team reads it, edits it and publishes it, so nothing reaches your help center that a person has not approved.
What it costs
Help drafts come with the plan you pick. Every paid plan includes a monthly allowance of AI help drafts, and the allowance grows with the plan. Starter has none. Help drafts are separate from AI conversations, and people on your team are never counted.
- Arbyn Growth ($39/mo)
- Arbyn Plus ($69/mo)
- Arbyn Agent ($99/mo)
- Arbyn Business ($149/mo)
- Arbyn Scale ($249/mo)
The fine print
Arbyn 2.0 is the plan this site describes. AI-written help articles are part of that plan.
AI-written help center, answered plainly.
Not on Starter. Paid plans include a monthly allowance of AI help drafts.
Arbyn is built natively on Shopify. Arbyn changes a shipping address on its own for a verified customer once you switch that on. Refund and return requests reach you, and from any conversation you can refund, cancel an order, send a gift card or issue a discount code, and Arbyn does it in Shopify. Address changes tag the Shopify order so your team can see them.
There are none on Arbyn. It never charges per resolution, per ticket or per message: a flat plan from $0 to $249 a month, chosen in advance, and reaching your plan's allowance produces no charge at all. Gorgias AI Agent, Intercom Fin and Zendesk all bill on a meter that climbs with your volume.
Support email and an on-site live chat agent, today. SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are not live. Both live channels run on the same AI, which writes from your policies and products.
Your next reply can come from Arbyn.
Starter is free and includes the AI. It drafts in observe mode until you switch it on. Your team's replies are never counted.
Install for Free on ShopifyFree plan included. Billed through Shopify.