FeatureAll plansMay 30, 2026
Conversational selling, in the shopper's language
Arbyn now closes deals right in the conversation. A shopper can add a product, be asked which option they meant, remove an item, change a quantity, reorder what they bought last time, and be offered checkout, all by chatting naturally, and all in their own language. The bag always matches what the shopper was told, and every action shows up in the conversation so you can follow the sale.
ImprovementAll plansMay 29, 2026
A refreshed Reports page, and replies in any language
Reports got a visual refresh: cleaner bar, line, and area charts, a satisfaction score, and a split view of how much Arbyn resolved on its own versus handed to a human, plus new tiles for messages handled, backlog awaiting the customer, follow-ups sent, and auto-closed chats. Arbyn also now replies in any language a customer writes in, not just the languages of the app interface, and a quiet chat gets a gentle follow-up nudge in that same language before it is closed out.
FeatureAll plansMay 21, 2026
A Knowledge Center for everything Arbyn knows
Everything that makes Arbyn smart about your store now lives in one Knowledge Center. Browse your documents and FAQs, web sources you have added, facts Arbyn has learned from real conversations, and your Shopify policies, each on its own page with live counts. A Business Brief summarises what Arbyn knows about your store, and a knowledge score shows how complete that picture is and what to add next. A Knowledge Gaps view surfaces questions Arbyn had to escalate, so you can close the gap with a quick document or FAQ. You can also add a web page (a help-center article, a sizing guide) and Arbyn will read it into its knowledge.
Behind the scenesAll plansMay 19, 2026
Tacey is now Arbyn
The product formerly known as Tacey: AI Support Agent is now Arbyn: AI Support Agent, on the new arbyn.app home. It is the same assistant, the same features, and the same setup, with a new name and look. Nothing in your store or your settings changes.