ImprovementAll plansJun 30, 2026
Arbyn now finds every product in your catalog
Arbyn searches your entire catalog to answer shoppers, not just a sample of it. Ask "do you have tables?" or "any perfumes for men?" and Arbyn finds the right products and shows them as cards, even on large catalogs (hundreds of products) and password-protected stores. New and edited products become searchable right away. Follow-up questions keep their context too: "tell me more about this one" stays on the product you were just looking at instead of starting over. We also cleaned up the catalog audit to flag the fields that actually help Arbyn answer (description, type, tags, category).
FeatureAll plansJun 30, 2026
Subscribe to a product right inside chat
Arbyn now handles subscriptions everywhere a shopper might ask, not just by tapping the product card. If a customer tells the agent "subscribe me to the coffee every month" or "add the snowboard on a 6-month plan", Arbyn sets up the subscription with the right plan and the discount carries through to checkout. When a shopper asks to add a product that can be bought as a subscription but doesn't say how often, Arbyn shows the product so they can choose one-time or a plan; it never quietly defaults to a one-time purchase. And if they ask for a delivery frequency the store doesn't offer, Arbyn says so and shows the plans that are available, instead of guessing.
FeatureAll plansJun 30, 2026
Exchanges, store credit, and context notes in chat
When a shopper starts a change-of-mind return in chat, Arbyn now helps them finish it. Pick Exchange and Arbyn shows what is on the order and lets the shopper say what they would like instead; pick Store credit and they confirm. Either way the request lands in your inbox as a clear return card for you to approve or decline. Arbyn never issues the refund, credit, or exchange itself: you stay in control of the money. Shoppers can also add a note for your team when they ask for a human or send a return, and that context shows up as an internal note on the conversation, never as a message back to the customer.
ImprovementAll plansJun 30, 2026
Smoother return approvals, accurate order cards, and clearer fulfilment updates
A few refinements across returns and the inbox. When you approve or decline a return with a note, Arbyn now phrases it naturally for the customer (in their language) instead of pasting it word-for-word, so a quick internal note never reaches the shopper sounding like it was meant for your team. Arbyn only ever shows a shopper the order they are actually asking about, so it won't surface an unrelated recent order by mistake. Simple products (no sizes, options, or subscription) now show a tidy, compact card. And when an order is fulfilled, your inbox shows a clear "Order fulfilled" update with the tracking number, status, and a track-shipment link.
FeatureAll plansJun 28, 2026
Accurate, real-time stock answers in every language
Arbyn now confirms whether a product is actually available the way your shoppers see it on your storefront, so it never tells a customer something is "in stock" when the store won't sell it. If an item is sold out, Arbyn says so clearly and suggests a couple of in-stock alternatives. And it works in every supported language: a shopper asking "est-ce que c'est en stock?" or "ist das verfügbar?" gets a real availability answer in their own language, instead of being asked for an order number. Verified across English, French, German, and Spanish, with the answer always matching what is shown on the product.
FixAll plansJun 27, 2026
Chat bag won't add an item you didn't ask for
Fixed a rare case where adjusting an item that wasn't in the bag (for example "make the Sunset one 2" when Sunset was never added) could quietly add a different variant. Now the assistant only adds what you actually ask to add, and if you reference an option that isn't in your bag, it tells you what's there instead of guessing.
ImprovementAll plansJun 26, 2026
Chat handles product options and quantities exactly as asked
Adding, removing, and changing quantities for products with options (colors, sizes, price tiers) now does exactly what the shopper says. "Add dawn, powder, and electric" adds three separate lines, one per color, instead of three of one. "Remove the dawn one" removes only that color. "Make the dawn one 2" sets the quantity on that one line, not the wrong item. If a shopper names a product or option that isn't in their bag, Arbyn changes nothing and says so honestly rather than touching the wrong row. And a named option that is sold out fails clearly, so a shopper never ends up with a variant they didn't choose.