FeatureAll plansJul 11, 2026
Style every part of your chat widget with your own CSS
Every part of the chat widget, from the launcher on your storefront to the smallest button inside a message card, now has a stable, named CSS class you can target from the Custom CSS field on the customizer's Advanced tab. Match a specific brand font weight, tighten your spacing, or restyle a single card type, and the live preview updates as you type. A new help center article lists every class you can use. Unsafe values are still blocked automatically, so nothing you paste can compromise your storefront.
FixAll plansJul 11, 2026
Chat upsell only offers discounts that really work
When you set up a chat upsell, the discount menus now list only the discounts Arbyn can actually use in the conversation, the ones you have set to show in chat, that are active in Shopify, and that have not expired. Before, the menu could list discounts that would never apply. If none of your discounts are eligible yet, the menu now tells you and points you to turn on show in chat for a discount first.
FeatureAll plansJul 10, 2026
More control over where and how your chat widget shows
The widget customizer has two new tabs. Behavior lets you show or hide the chat launcher on desktop and mobile independently, turn on open on hover so the panel opens when a shopper hovers the launcher on desktop, and set page rules so the launcher shows or hides on specific pages of your store, like hiding it on your cart page. Advanced adds a custom CSS field for styling specific elements inside the chat panel, with built in protection against unsafe values so nothing you paste in can compromise your storefront.
FixAll plansJul 10, 2026
Your chat widget's welcome message and Discover collections picker now work the way they should
Your storefront chat could show a generic greeting instead of your own welcome message, even though the customizer's preview looked right. Reopening "Change collections" to update your Discover picks could also silently clear your current choices instead of showing them already selected, so you could never end up with more than a couple. Both are fixed: your welcome message now shows correctly everywhere, and reopening the collections picker shows your current picks already checked so you can add to them without starting over. We also fixed an issue where clearing your welcome message, or a Terms or Privacy link, back to blank could fail to save.
ImprovementAll plansJul 9, 2026
Collapse your setup checklist once you know it by heart
The "Finish setting up" checklist on your Command Center home can now be collapsed to a single line showing your progress, like "2 of 4 complete", and expanded again whenever you want to see or act on the individual steps.
FixAll plansJul 9, 2026
Your Settings page now shows the truth the moment you check it
Your Settings page could show your chat widget as live on your storefront for a while after you had actually turned it off in your theme, and your email card could say "connected" even when you had not yet confirmed forwarding for your own support address. Both are fixed. Checking your chat widget's status now updates every other place that status shows, immediately, not on a delayed background refresh. And your email card now shows two clear statuses: your Arbyn inbox connection, and whether forwarding your own support address is confirmed, so nothing reads as done when it is not.
FeatureAll plansJul 8, 2026
Customize your chat widget's brand color
Your storefront chat widget can now match your brand. Open Settings, Chat widget, Customize widget, set your brand accent color (a hex code like #7C5CFC), then Save. The color themes the chat bubble and its buttons on your storefront, and it takes effect on the next storefront page load. This is the first control in a new full-screen widget customizer, opened right from your settings page.
FeatureAll plansJul 8, 2026
See your chat widget as you customize it
The widget customizer now shows a live preview of your actual storefront chat widget, right beside the controls. It is the real widget, not a mock-up. Change your brand accent color and the preview recolors instantly, so you can dial in the exact look before you save a thing. Toggle between Desktop and Mobile to check how it looks on each, and the preview stays true to what your shoppers actually see: same layout, same order, same everything.
ImprovementAll plansJul 7, 2026
Quiz rewards can't be lost, and can't be farmed
Two upgrades to product quizzes. First, a shopper can't just retake a quiz over and over to re-claim the reward: you choose how many times one shopper can take each quiz (once by default, up to three times, or unlimited). When they have reached the limit and open the quiz again, instead of a Start button they see "You've already taken this quiz" with the exact reward they earned, the discount code to copy, ready to apply at checkout, so a reward is never lost even if they closed the chat. If that discount later expired, they still see what they won, without a dead code. Second, a quiz can no longer go live with a reward that isn't actually redeemable: if a tier promises a free product or a discount, you now have to pick the real product or discount before it can activate, so a shopper never sees "Free gift!" with nothing behind it.
ImprovementAll plansJul 7, 2026
Quiz results now celebrate the win
When a shopper finishes a quiz they now see a proper reward moment, "Congratulations! Here's the reward you earned" with the discount code front and centre, instead of a bare score like "100%". The code sits under a one-tap Apply at checkout button that takes it straight to checkout with the discount already applied (or drops it in their cart to apply the moment they check out), so there is no copy-paste and nothing to lose. Rewards labelled "gift card" are now called "Gift code" and described plainly: it is a discount code the shopper redeems at checkout, not a separate stored-value gift card. And if a reward you offered has since expired, the shopper just sees their score, never a "here's your reward" message with nothing behind it. Every quiz step also shows up in the conversation's Conversion events timeline in your inbox, so you can watch the quiz funnel play out per shopper right next to their chat.
FeatureAll plansJul 7, 2026
Quiz takers become customers in your Shopify
When a shopper finishes a quiz and shares their details, that email, plus their name and phone if you asked for them, is now added straight to your Shopify Customers list. If they are new, Arbyn creates the customer for you; if they already exist, it just fills in any blank name or phone (it never overwrites what is already there). It does not subscribe anyone to email or SMS marketing: consent stays exactly as your quiz's own settings define it, so you get the contact on your list without any surprise opt-ins.
ImprovementAll plansJul 7, 2026
Your chat widget status now tells you the truth
The Chat widget settings page used to show "active, last seen" based on whether the bubble had ever loaded on your store, which could keep saying "live" for a while after you had actually turned it off, or warn you when it was really on. Now Arbyn reads your published theme directly, so the status reflects whether the widget is enabled right now. If it is off, you will see "Chat isn't showing on your storefront yet" with a one-click Open theme editor button that drops you exactly where you need to flip it on. And if the widget ever gets switched off, a matching warning now appears right on your Command Center home so you notice. It clears itself automatically once Arbyn's next background check confirms the widget is back on.