FeatureAll plansJul 3, 2026
A clearer home screen that shows what needs you
Arbyn's home is now a Command Center built around one question: is Arbyn set up, working, and helping? It adapts to where your store is, so you always see the next useful thing. While you are setting up, it walks you through connecting your inbox, setting guardrails, customizing your widget, and adding your first document, and shows Arbyn learning your voice. Once you are live it becomes your dashboard: what needs your attention (escalations, approvals, knowledge gaps), this month's headline numbers with up and down trends, your agent's status, plan usage, how well Arbyn knows your store, and your latest conversations. When something needs flagging you get one clear banner at the top, never a stack. Every number is your real data, and amounts follow your store's currency.
Behind the scenesAll plansJul 3, 2026
Arbyn has started learning from how conversations turn out
Behind the scenes, Arbyn now pays attention to how each conversation ends: whether the shopper came back happy, the reply resolved things on its own, a teammate stepped in, or you edited Arbyn's draft before it went out. It records these outcomes privately and automatically, with no extra work from you and nothing new to click. This is the groundwork for Arbyn steadily getting better at your store: in coming updates it will use these real outcomes to spot where it can improve and to show you what it is learning. Your inbox looks and works exactly as before.
Behind the scenesAll plansJul 3, 2026
Arbyn now spots the patterns in where it can improve
Arbyn now looks across your conversations for recurring moments where it could have done better: the same kind of question it tends to hand off, a reply you often edit, or a place shoppers drop off, and groups them into clear patterns. Nothing changes in your inbox yet; this is the step that lets Arbyn (and, soon, you) see exactly where it should improve first, so the coming updates can act on the things that matter most for your store. It looks across both your chat and email conversations.
FeatureAll plansJul 2, 2026
Arbyn now understands how Shopify works out of the box
Arbyn ships with built-in knowledge of how online stores generally work: orders and tracking, returns and exchanges, shipping and local pickup, payments and refunds, discounts and gift cards, inventory and pre-orders, subscriptions, and customer accounts and privacy. So even before you have written up every policy, Arbyn can explain the general shape of an answer to a shopper's question. Crucially, this background knowledge never overrides your store: Arbyn always checks your real orders, inventory, and policies first and answers from those. The built-in knowledge only fills in how things work in general, and always defers to your actual store data. You can see exactly what Arbyn knows out of the box under Knowledge, Built-in Shopify knowledge.
FeatureAll plansJul 1, 2026
Arbyn reads the room: sentiment-aware support
Arbyn now senses how each shopper feels and adapts. When someone is frustrated ("my order still hasn't arrived"), it opens with genuine empathy before helping; when they are excited about a product, it matches their energy, naturally, in their own language. You see it too: every conversation shows the customer's mood (frustrated or happy) in the inbox header and on each message, and it updates as the chat goes on, so a conversation that starts upset and ends happy reads that way at a glance. A new Customer sentiment chart in Reports shows the overall picture.
FixAll plansJul 1, 2026
Adding to bag now works in every supported language
Shoppers chatting in French, German, Spanish, or any of Arbyn's other supported languages can now actually add a product to their bag by asking in their own words. Before, an explicit "add this to my cart" in a non-English language could get a friendly-sounding confirmation while nothing was really added. Fixed at the root: the request is now recognised as an add regardless of language, so the bag always matches what the shopper was told.
ImprovementAll plansJul 1, 2026
Arbyn now answers breadth questions from your whole catalog
"Do you sell snowboards?" now gets answered from your entire published catalog, not just a sample of it, so a real "yes, here's what we've got" instead of an incorrect "we don't carry that" on a bigger store. Product descriptions in chat are also fuller now, giving Arbyn more to work with when matching a gift or use-case request to the right item.
ImprovementAll plansJul 1, 2026
Straighter answers on shipping, stock, and what's on sale
Arbyn now answers shipping questions from your real delivery rates, not just your written policy, so a shopper asking "how much to ship to Canada?" gets the actual price and speed you charge. It also reads your live catalog before ever saying whether you carry something (no more "we don't sell that" when you do), and it recognises a compare-at price as a genuine sale, so "what's on sale?" surfaces the right products. Policy and FAQ answers render cleanly too, with proper bullets and headings instead of a wall of text.