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The AI help desk, chat and sales agent for Shopify brands.

Arbyn is AI customer support and sales for your Shopify store. It answers customers by email and live chat from your real Shopify orders, updates shipping addresses, handles refunds once you approve, recommends products from your catalog, nudges shoppers to buy and writes your help center. Your team takes the rest in the same inbox, and you never pay for their replies.

Install for Free on Shopify
  • No seat fees for teammates
  • Free plan to start
Example
arbynInbox
Search
AI agent onJ
AllEmailChat
Maya Okafornow
Can you send it to my new address?
Resolved
Daniel Reyes4m
Re: Order #1038 has not arrived
Priya Shah11m
Does the sage come in XS?
AI draft ready
Tom Becker26m
Exchange for a larger size
Lena Fischer1h
Invoice for my last order
MayaChatDanielEmailPriyaChatTomEmail
Maya OkaforStorefront chat · Order #1042
Resolved

Hi, I just ordered the linen shirt and used my old address by mistake. Can you send it to 218 Wythe Ave, Brooklyn, NY 11249 instead?

Maya · 14:01
Arbyn read order #1042. Verified customer, not fulfilled yet, so the address can change.
ReceiptVerified customer14:02
Update shipping address#1042
Writing to ShopifyArbyn changed the shipping address on order #1042.

Hi Maya, I am sending order #1042 to 218 Wythe Ave, Brooklyn, NY 11249 instead. Nothing else changes.

Arbyn AI · 14:02
Resolved by Arbyn·An AI conversation counts once
Reply to Maya as Jess
Send

The customer asks. Arbyn acts or asks.

Arbyn reads the order and does only what you switched on. Anything you did not switch on stays with you.

Example
Customer asksEmail or storefront chatWhere is order #1042?
Arbyn reads the orderStatus, items and address#1042 · Unfulfilled
It acts, or asks youOnly what you switched onUpdate shipping address
Arbyn does itOnly what you switched onDone at 14:02
You see the resultSaved with the conversationReceipt saved to #1042
Example · ReceiptUpdate shipping addressDone in ShopifyOn its own
Example · ReceiptRefundWaiting for your approvalWith your approval
Example · ReceiptStart a returnWaiting for your approvalWith your approval
Example · ReceiptAI draftWaiting for your teamNever counted
Example · ReceiptReply sent by a teammateYour teamNever counted
Example · ReceiptUpdate shipping addressVerified customerOn its own
Support emailLands in your inbox
Storefront chatOn every page of your store
Team repliesNever counted
Observe modeThe AI drafts, you send
Unlimited teammatesOn every plan

A Shopify helpdesk, too. Your replies are always free.

Your team's replies cost nothing on any plan, Starter included. Add as many teammates as you like, and nothing a person does in Shopify from here is counted.

Example

One inbox for email and chat.

No second tab for chat. Support email and storefront chat arrive in one list.

Support emailStorefront chat
MMayaCan you send it to my new address?Chat
DDanielRe: Order #1038 has not arrivedEmail
PPriyaDoes the sage come in XS?Chat
TTomExchange for a larger sizeEmail
LLenaInvoice for my last orderEmail
Example

The order sits beside the conversation.

You see what was ordered, whether it shipped and where it is going, without opening Shopify.

Wool throw, oat#1038 · 1 × $120.00
Unfulfilled
Ship to 41 Driggs Ave, Brooklyn

Built for a small team.

The tools a small team uses every day, and none of the clutter.

Unlimited teammatesTeam replies never countedObserve mode21 languages in your admin
Example

Approve it here. Arbyn does it in Shopify.

Refund or hand a return to your team from the conversation. They approve, Arbyn does the work in Shopify. Nothing a person does here is counted.

RefundReturn
Needs approvalNot counted
Refund
Waiting for your approvalApprove

The AI takes the repeat questions.

Order status, tracking, a wrong address. It handles what you answer again and again, and every result shows in the conversation.

Example

Change a shipping address

Arbyn does this on its own for a verified customer.

Receipt14:02
Update shipping address#1042
Verified customer. Arbyn writes it to Shopify.
Example

Issue a refund

It reaches you, you refund it, and Arbyn does it in Shopify.

Receipt14:06
Refund#1051
Waiting for your approval
Example

Start a return

The AI gathers the order and items and hands your team a one-click approval. Once approved, Arbyn creates the return in Shopify.

Receipt14:09
Return request#1029
Waiting for your approval
Change a shipping addressOn its own, for verified customers
Answer order status and trackingOn its own
Issue a refundWith your approval
Start a returnOff. Your team does it.
What Arbyn does today.
On its own
Change a shipping address, answer order status and tracking.
With your approval
Issue a refund.
Your team
Start a return, and anything outside these switches.

The same switches on every plan.

It stays inside the line you draw.

Set the limits once. Anything outside them goes to your team.

Example

See every reply before it goes.

Start in observe mode. The AI writes the reply, your team sends it, and you switch the AI on when you trust it.

Your order ships tomorrow. Tracking is on its way.
AI draft, waiting for your teamSend
Example

Unsure means a person.

When Arbyn is not sure of an answer, it hands the conversation to your team instead of guessing.

Confidence86%
Your lineSends
Example

Money waits for you.

Every refund request comes to you. Arbyn never refunds or cancels on its own.

Refund request$100.00
Refund $54.00#1051
Drafted. Waiting for your approval.
Example

Your rules route to you.

Anything outside what you switched on goes straight to a person, with the full thread attached.

A refund requestAn action you switched offNot sure of the answerOutside the switches
Routed to Jess with the full thread.
Example

Tagged on the order.

An address change tags the Shopify order so your team can see the change.

Order #1042
14:01A customer asked to change the shipping address
14:02Arbyn updates the shipping address
14:02The order is tagged

One switch sends it back to drafts.

Switch from live back to observe and the AI writes drafts for your team to send. Try it.

Live modeLive. Answers where you allow it.

What store owners ask us first.

It writes from your own policies and products. Start in observe mode and you read every reply before a customer does. Those drafts are never counted.

When Arbyn is not sure, it hands the conversation to your team instead of guessing. Start in observe mode and you read every reply before a customer does. If an action fails in Shopify, the conversation shows it so your team can pick it up.

Yes. With the AI switched off, Arbyn is a full helpdesk. Your replies, your teammates and anything a person does in Shopify cost nothing on any plan.

Switch off any action in settings. At your limit, the AI pauses until your next 30-day period starts and new conversations wait for your team. No overage charges, ever.

Six plans. One difference: how much the AI answers.

Every plan is the full product. You choose how many conversations the AI answers, and your team's replies are never counted.

Your team's repliesEvery reply a person sendsNever counted
Arbyn Growth600 AI conversations a month
$39a month
Or $390 a year, two months free.Choose Growth
  • Team replies never counted
  • Unlimited teammates
  • Actions a person takes, free
  • No overage charges

An AI conversation counts once. At your limit the AI pauses until your next 30-day period starts and new conversations wait for your team. No overage charges, ever. Compare every plan

Set up Shopify AI support in three steps.

Starter is free and includes the AI. It drafts in observe mode until you switch it on.

Example
01

Install from Shopify

Arbyn reads your orders and products. Billing goes through Shopify.

Arbynapps.shopify.com/arbyn
Installed
Example
02

Pick a plan

Starter is free and includes the AI. It drafts in observe mode until you switch it on.

Arbyn StarterFree, with the AI included
Picked
Example
03

Connect email and chat

Forward your support email to Arbyn and add the chat in your theme editor. Want to see drafts first? Start in observe mode.

support@yourstore.comForwards into Arbyn
On
Moving from another helpdesk? Read the switching guideArbyn vs GorgiasArbyn vs ZendeskArbyn vs Tidio

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Your next reply can come from Arbyn.

Starter is free and includes the AI. It drafts in observe mode until you switch it on.

Install for Free on ShopifySee pricing

Free plan included. Billed through Shopify.