Changelog
Every update to Arbyn, newest first. Features, improvements, fixes, and behind-the-scenes work, all in one place.
When a customer asks for a new shipping address, the conversation now shows that exact address in a clearly labeled box with a one-click copy button, right next to the current address on file. If you are updating the order yourself in Shopify, you can copy it straight across instead of scrolling back through the conversation to find it.
Arbyn now works from the whole of what it looks up, not a shortened version of it. When it reads one of your policies, a saved answer, or the live details of an order, it takes in the entire thing, including the exceptions and conditions that tend to live at the end. A return policy that says "thirty days, unless the item was final sale" is now understood in full, so the part after the "unless" is never quietly dropped. It also means Arbyn is far better at knowing when it should point a customer at a real answer rather than improvise one. Nothing to switch on. It applies to every conversation, on chat and on email.
The notification settings have been tidied. Options that never actually did anything are gone, and every alert you can turn on is one that genuinely sends. Where an alert fires the moment something happens, the setting now says so, instead of offering a schedule that quietly did nothing. Your Preview and Send test buttons now sit in the same place on every row.
A two word reply used to arrive in a bubble sized for a paragraph. Chat bubbles now hug their text, the way your customer's own messages always have, while product and order cards inside a reply still get the full width they need. Your agent's name now sits above its replies as well, so both sides of the conversation are always clearly attributed.
When a shopper takes a product quiz, your conversation events timeline now shows it in plain language, Started quiz, Completed with their tier, score, and reward, and Claimed reward, each with its own icon, instead of raw internal labels. It matches the Conversion events panel, so you can follow exactly how a quiz led to a sale.
When you click into a control in the widget customizer, the live preview now jumps to the matching screen so you see exactly what you are changing. Adjust the Quiz button color and the preview shows the Quiz screen, edit a message bubble color and it shows a conversation, edit your Perks labels and it shows the Perks page. You can still switch the preview manually whenever you like.
The "Finish setting up" checklist on your Command Center home can now be collapsed to a single line showing your progress, like "2 of 4 complete", and expanded again whenever you want to see or act on the individual steps.
The Chat widget settings page used to show "active, last seen" based on whether the bubble had ever loaded on your store, which could keep saying "live" for a while after you had actually turned it off, or warn you when it was really on. Now Arbyn reads your published theme directly, so the status reflects whether the widget is enabled right now. If it is off, you will see "Chat isn't showing on your storefront yet" with a one-click Open theme editor button that drops you exactly where you need to flip it on. And if the widget ever gets switched off, a matching warning now appears right on your Command Center home so you notice. It clears itself automatically once Arbyn's next background check confirms the widget is back on.
When a shopper finishes a quiz they now see a proper reward moment, "Congratulations! Here's the reward you earned" with the discount code front and centre, instead of a bare score like "100%". The code sits under a one-tap Apply at checkout button that takes it straight to checkout with the discount already applied (or drops it in their cart to apply the moment they check out), so there is no copy-paste and nothing to lose. Rewards labelled "gift card" are now called "Gift code" and described plainly: it is a discount code the shopper redeems at checkout, not a separate stored-value gift card. And if a reward you offered has since expired, the shopper just sees their score, never a "here's your reward" message with nothing behind it. Every quiz step also shows up in the conversation's Conversion events timeline in your inbox, so you can watch the quiz funnel play out per shopper right next to their chat.
Two upgrades to product quizzes. First, a shopper can't just retake a quiz over and over to re-claim the reward: you choose how many times one shopper can take each quiz (once by default, up to three times, or unlimited). When they have reached the limit and open the quiz again, instead of a Start button they see "You've already taken this quiz" with the exact reward they earned, the discount code to copy, ready to apply at checkout, so a reward is never lost even if they closed the chat. If that discount later expired, they still see what they won, without a dead code. Second, a quiz can no longer go live with a reward that isn't actually redeemable: if a tier promises a free product or a discount, you now have to pick the real product or discount before it can activate, so a shopper never sees "Free gift!" with nothing behind it.
Reports and Revenue attribution now share one date filter with every range you would expect: Today, Yesterday, last 7, 14, 30, or 90 days, This month, To date, or a Custom range you pick on a calendar. Choose a range once and the whole page updates. Revenue attribution now shows every figure in your store's own currency, not the currency a shopper happened to check out in, so if you sell into more than one market, your totals add up correctly instead of mixing currencies. And every attributed order now has a quick actions menu: jump straight to the conversation that drove the sale, or open the order in Shopify, in one tap. When you have a lot of attributed orders, the list now pages 25 at a time so it stays fast and easy to scan.
Your bundles now work just like your discount offers. Each bundle has a Show in setting: Perks, Chat, Both, or Off, so you choose exactly where Arbyn may offer it: as a card in the widget's Perks tab, inside chat conversations, both, or nowhere. You can also set a per-conversation cap, so Arbyn never keeps pushing the same bundle at one shopper. A bundle with conditions attached stays in chat (where Arbyn checks the conditions first) instead of showing as a perk, so a shopper never taps an offer they don't qualify for. Every bundle you already had keeps showing exactly where it did before. And the Discount offers, Bundle builder, and Product quizzes lists now let you filter by any column, with filter chips you can clear in a tap.