Changelog
Every update to Arbyn, newest first. Features, improvements, fixes, and behind-the-scenes work, all in one place.
When Arbyn refuses to run an action you approved, the reason was recorded but never shown. You saw a failure with no cause, on the one page whose whole purpose is deciding what Arbyn may do. The reason now appears on the row and in full when you open it. The same gap on the returns card is fixed too.
If you unsubscribed from Arbyn own operational emails, there was no way back and every later alert quietly vanished. That can now be undone, so a single unsubscribe does not silence your escalation alerts forever.
Changing your language showed the confirmation straight away and then took five to eight seconds to actually change. The switch was never slow. It was being undone and reapplied a moment later. It now applies immediately and stays.
When Arbyn stages a refund, cancellation or return for you to approve, that request can sit in your queue for a while. Until now, approving it ran against the order as it looked when the request was created. If the order changed in the meantime, nothing noticed. Now Arbyn re-reads the order the moment you approve. If it was cancelled, if the amount has already been refunded, or if the order has been flagged as risky since the request was raised, Arbyn refuses to run it and tells you exactly what changed. Nothing is half completed, and the request stays in your queue so you can decide again with current information. Everything else passes as normal. Notes, tags, customer details and an order moving through fulfilment do not block anything, because none of them change whether the action is right.
Internal notes are stored the same way as replies your customers receive, and five places in Arbyn were reading them without telling the difference. A note written for your team could be learned as if it were an approved answer and reused later, could stop a real reply from being sent, could attach a return to the wrong order, or could appear as context in a different conversation. All five now read customer replies only. Your notes influence nothing a customer sees.
A quantity in the chat bag could climb far past anything a shopper intended, which then showed up in the checkout total the agent quoted. Quantities are now capped per item, and any bag that had already run away corrects itself the next time it is opened.
The Upload action on the setup checklist opened the Knowledge overview, which has no upload control, so it looked like uploading was broken. It now opens Documents, where the uploader lives. The Documents count also matches what that page lists, instead of including Shopify pages and blog posts that are counted separately.
If you were browsing page two or later of your inbox and opened a conversation, you'd land back on page one when you returned to the list, losing your place in a large queue. Opening a conversation now keeps you exactly where you were.
The Analytics shortcut in your Command Center header was opening a blank page instead of your Reports dashboard. It now takes you straight to your real analytics.
Clicking "Finish setup" or an upgrade prompt could send you to the wrong billing page instead of your Arbyn plans. This is fixed; the button now always takes you to Arbyn's own Starter and Agent plans.
If a customer confirmed their email but had no order number handy, and then asked a follow-up like "just tell me what orders are on my account," Arbyn could reply with an empty "Here are your recent orders" and nothing after it. It now always looks the orders up before replying, and tells the customer plainly when there are none.
While your agent is in calibration (learning your store before going live), a handful of quick chat replies (order confirmations, return and cancellation follow-ups, gift card lookups, handoffs to a person) could still send straight to the customer instead of waiting for your approval. And when a reply was correctly held, it did not always show up in your inbox for you to review. Both are fixed: every reply is now held for you during calibration, and every held reply is visible and ready to approve.