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Changelog

What’s new in Arbyn.

Every update to Arbyn, newest first. Features, improvements, fixes, and behind-the-scenes work, all in one place.

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107 releases
34 features
32 improvements
34 fixes
Month
Type
All107Features34Improvements32Fixes34Behind the scenes7
25–34 of 34 releases

July 2026

26 releases
FeatureAll plansJul 3, 2026

A new free plan, and clearer conversation limits

Arbyn now comes in two plans, so you can start for free and upgrade only when you are ready. Arbyn Starter is free and includes 150 support conversations every calendar month, with every Arbyn feature included, not a stripped-down version. Arbyn Agent is $99 a month for unlimited conversations. On either plan your first 50 conversations are always free while Arbyn learns your store. If a free-plan store reaches its monthly limit, new messages are simply queued for your team to answer: Arbyn never charges you for going over, and you can upgrade any time to lift the limit instantly. A conversation means a whole thread with a shopper, not each individual message, and it counts once no matter which channel it comes in on.

FeatureAll plansJul 2, 2026

Arbyn now understands how Shopify works out of the box

Arbyn ships with built-in knowledge of how online stores generally work: orders and tracking, returns and exchanges, shipping and local pickup, payments and refunds, discounts and gift cards, inventory and pre-orders, subscriptions, and customer accounts and privacy. So even before you have written up every policy, Arbyn can explain the general shape of an answer to a shopper's question. Crucially, this background knowledge never overrides your store: Arbyn always checks your real orders, inventory, and policies first and answers from those. The built-in knowledge only fills in how things work in general, and always defers to your actual store data. You can see exactly what Arbyn knows out of the box under Knowledge, Built-in Shopify knowledge.

FeatureAll plansJul 1, 2026

Arbyn reads the room: sentiment-aware support

Arbyn now senses how each shopper feels and adapts. When someone is frustrated ("my order still hasn't arrived"), it opens with genuine empathy before helping; when they are excited about a product, it matches their energy, naturally, in their own language. You see it too: every conversation shows the customer's mood (frustrated or happy) in the inbox header and on each message, and it updates as the chat goes on, so a conversation that starts upset and ends happy reads that way at a glance. A new Customer sentiment chart in Reports shows the overall picture.

June 2026

5 releases
FeatureAll plansJun 30, 2026

Subscribe to a product right inside chat

Arbyn now handles subscriptions everywhere a shopper might ask, not just by tapping the product card. If a customer tells the agent "subscribe me to the coffee every month" or "add the snowboard on a 6-month plan", Arbyn sets up the subscription with the right plan and the discount carries through to checkout. When a shopper asks to add a product that can be bought as a subscription but doesn't say how often, Arbyn shows the product so they can choose one-time or a plan; it never quietly defaults to a one-time purchase. And if they ask for a delivery frequency the store doesn't offer, Arbyn says so and shows the plans that are available, instead of guessing.

FeatureAll plansJun 30, 2026

Exchanges, store credit, and context notes in chat

When a shopper starts a change-of-mind return in chat, Arbyn now helps them finish it. Pick Exchange and Arbyn shows what is on the order and lets the shopper say what they would like instead; pick Store credit and they confirm. Either way the request lands in your inbox as a clear return card for you to approve or decline. Arbyn never issues the refund, credit, or exchange itself: you stay in control of the money. Shoppers can also add a note for your team when they ask for a human or send a return, and that context shows up as an internal note on the conversation, never as a message back to the customer.

FeatureAll plansJun 28, 2026

Accurate, real-time stock answers in every language

Arbyn now confirms whether a product is actually available the way your shoppers see it on your storefront, so it never tells a customer something is "in stock" when the store won't sell it. If an item is sold out, Arbyn says so clearly and suggests a couple of in-stock alternatives. And it works in every supported language: a shopper asking "est-ce que c'est en stock?" or "ist das verfügbar?" gets a real availability answer in their own language, instead of being asked for an order number. Verified across English, French, German, and Spanish, with the answer always matching what is shown on the product.

FeatureAll plansJun 14, 2026

Order summaries, order confirmation, and a rating card in chat

Three new cards in the chat widget. A verified shopper can now see their recent orders as clean cards, three at a time, in plain-language status. Before starting a return, Arbyn shows an "I found your order, is this the one?" card so a shopper confirms the right order first. And when a chat wraps up, Arbyn can ask for a quick star rating (with an optional comment), either when it resolves the question or when the shopper taps End chat, so you get customer-satisfaction feedback right where the conversation happened.

FeatureAll plansJun 13, 2026

Address changes: choose how far Arbyn can go

Shipping-address changes are now a real per-store capability, in both chat and email. Set it to Off (Arbyn files the request for you), Escalate (a one-click Approve and apply card appears on the conversation), or Automatic (Arbyn validates the address and applies the change straight away). Either way, Arbyn checks the order first (not cancelled, not yet shipped, same country) and validates the new address before anything is applied, and a soft validation warning asks the customer to confirm their own address rather than guessing. The customer keeps chatting throughout.

May 2026

2 releases
FeatureAll plansMay 30, 2026

Conversational selling, in the shopper's language

Arbyn now closes deals right in the conversation. A shopper can add a product, be asked which option they meant, remove an item, change a quantity, reorder what they bought last time, and be offered checkout, all by chatting naturally, and all in their own language. The bag always matches what the shopper was told, and every action shows up in the conversation so you can follow the sale.

FeatureAll plansMay 21, 2026

A Knowledge Center for everything Arbyn knows

Everything that makes Arbyn smart about your store now lives in one Knowledge Center. Browse your documents and FAQs, web sources you have added, facts Arbyn has learned from real conversations, and your Shopify policies, each on its own page with live counts. A Business Brief summarises what Arbyn knows about your store, and a knowledge score shows how complete that picture is and what to add next. A Knowledge Gaps view surfaces questions Arbyn had to escalate, so you can close the gap with a quick document or FAQ. You can also add a web page (a help-center article, a sizing guide) and Arbyn will read it into its knowledge.

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