How Arbyn uses cookies

The short version: this page explains the cookies and similar technologies that arbyn.app, the Arbyn dashboard, and our support widget use, what each one is for, and how you can control them. It applies to anyone browsing arbyn.app, including prospective store owners, current store owners signed into the dashboard, and anyone chatting with our support team.

A cookie is a small text file that a website stores on your device when you visit, so the site can remember something about you or your visit the next time. We also use a few similar technologies that work the same way in practice, including local storage, which saves a small piece of information in your browser instead of a file, and pixels, which are tiny, invisible images used to measure whether a page loaded or an ad was seen. Wherever this page says "cookie," it also covers these similar technologies unless we say otherwise.

This page is written to stand on its own, but it works alongside our Privacy Policy, which covers what we do with personal information more broadly, and our GDPR page, which covers European and United Kingdom data protection in detail. If anything here and those pages appear to conflict on a cookie question, the more specific statement on this page controls.

This page covers arbyn.app and the Arbyn dashboard. It does not cover a store owner's own storefront. If you install the Arbyn chat widget on your own store, you are responsible for your own site's cookie banner and disclosures, and we give you the information about the widget's cookie behavior you need to configure that correctly.

The short version: nothing beyond the cookies we need to run the site loads until you say yes. We ask for your permission before anything else turns on, and you can change your mind at any time.

Only the Strictly necessary category is active by default, because those cookies keep the site and our support chat working. Every other category, Functional, Analytics, Session recording, and Marketing, stays switched off until you allow it through our cookie banner. There are no pre-ticked boxes, and rejecting non-essential cookies is exactly as easy as accepting them.

You can change your choice at any time. Use the "Cookie preferences" link in our site footer to reopen the banner, or visit Your privacy choices to review, change, or withdraw your consent and to see the full list of cookies we use.

The short version: we sort every cookie into one of five categories, and only the first one is required. Here is what each category does.

Strictly necessary

These keep arbyn.app and our support chat working, and they cannot be turned off. They include a cookie that stores your cookie choice so we can honor it on your next visit, a short-lived cookie that records your coarse region (your country, and your US state if applicable) so we can show you the right privacy controls, and the cookies that run our Intercom support widget so a conversation you start with us stays connected.

Functional

These remember small preferences that make the site nicer to use but are not required for it to run, such as a note that you already dismissed our site announcement bar so it does not reappear on your next visit. This category loads only if you allow it.

Analytics

These help us understand, in aggregate, how visitors use arbyn.app, such as which pages people read and where they run into trouble, so we can improve the site. We use Google Analytics for this. It loads only if you allow the Analytics category, and it is never used to identify you individually.

Session recording

This lets us watch anonymized recordings of how visitors move through the site and where they get stuck, so we can find and fix usability problems. We use Microsoft Clarity for this, and it masks the text on the page by default so what you type is not captured. It loads only if you allow the Session recording category.

Marketing

These measure our own advertising, on Meta platforms and on LinkedIn, and help us understand whether an ad reached the right audience. We use the Meta pixel and the LinkedIn Insight Tag for this. Both load only if you allow the Marketing category, and both stay off automatically if your browser sends a Global Privacy Control signal, whether or not you have made a choice in the banner. We also list the Reddit pixel here ahead of launch. It is not active yet, and once it is, it will load under the same rule.

The short version: some cookies are set by Arbyn directly (first party), and some are set by the vendors who help us run analytics, session recording, and ad measurement (third party). Here is who each one is and how to reach their own privacy or opt-out controls.

Arbyn (first party)

We set our own cookies to remember your cookie choice and to determine your coarse region so we can show the right privacy controls. These are never sold or shared, and no other company sees them.

Intercom

Intercom runs the support chat widget on arbyn.app so you can message our team and pick up a conversation where you left off. It is treated as strictly necessary because the chat cannot function without it. You can read Intercom's own data practices in its privacy policy.

Google (Google Analytics)

Google Analytics helps us measure aggregate site usage. It loads only with your Analytics consent. Google explains its own data practices in its privacy policy, and you can opt out of Google Analytics tracking across the sites you visit using Google's Analytics opt-out browser add-on.

Microsoft (Clarity)

Microsoft Clarity powers our anonymized session replay and heatmaps, with page text masked by default. It loads only with your Session recording consent. You can read more in Microsoft's privacy statement.

Meta

The Meta pixel measures our advertising on Facebook and Instagram. It loads only with your Marketing consent. You can manage how Meta uses activity like this for ads in your Meta ad preferences.

LinkedIn

The LinkedIn Insight Tag measures our advertising on LinkedIn. It loads only with your Marketing consent. You can opt out of LinkedIn's ad tracking directly through LinkedIn's opt-out settings.

Reddit

The Reddit pixel is listed here ahead of launch and is not active yet. Once enabled, it will measure our advertising on Reddit and will load only with your Marketing consent, like the trackers above. You can read about Reddit's own data and advertising practices in Reddit's privacy policy.

The short version: how long a cookie sticks around depends on what it is for, ranging from about an hour to roughly two years, and we list the exact duration for every cookie in the table below.

In general, the cookies that make the site work day to day are short-lived, our own region cookie lasts about an hour, and our consent cookie lasts up to 12 months so we do not have to ask you again every visit. Analytics, session recording, and marketing cookies set by our vendors last anywhere from a single day up to about two years, depending on the vendor's own retention practice. The table below on this page lists the exact name, provider, and duration of every cookie we use, grouped by category, so you can see specifics rather than a general range.

Separately from the cookie itself, we keep a durable record that a choice was made, including which categories you allowed, the date and time, a randomly generated consent ID, and the IP address the choice was made from. We keep that record for 24 months as proof of consent, and it is described in more detail in our Privacy Policy.

The short version: you are in control. You can change your cookie choices at any time, in more than one way.

• Reopen the banner. Use the "Cookie preferences" link in our site footer, or visit Your privacy choices, to accept all, reject non-essential, or turn individual categories on or off.
• Change your browser settings. Most browsers let you block or delete cookies, or warn you before a site sets one. Because this works at the browser level, it affects every site you visit, not just arbyn.app.
• Send a Global Privacy Control signal. If your browser or an extension supports it, we detect it automatically and treat it as an opt-out of Marketing cookies, no banner interaction required.
• Uninstall or stop using Arbyn. If you are a store owner, uninstalling Arbyn ends the dashboard session cookies that keep you signed in.

Blocking or deleting a Strictly necessary cookie through your browser, rather than through our banner, can stop parts of the site or our support chat from working properly, because those cookies are what keep your connection to the site intact. Blocking Functional, Analytics, Session recording, or Marketing cookies never affects the core site or support chat.

The short version: we do not sell personal information, and we do not share it for cross-context behavioral advertising, so there is no cookie-driven "sale" to opt out of on arbyn.app. We still make opting out simple for visitors in the United States.

Visit Your privacy choices for a one-click way to confirm your opt-out status, review or change your cookie choices, and submit a request to access, correct, or delete your personal information. We honor the Global Privacy Control signal as an opt-out automatically, without requiring you to visit that page first.

If our practices ever changed such that a cookie or pixel on arbyn.app qualified as a sale or share under California or another state's law, we would update this page, add the required opt-out link, and continue to honor Global Privacy Control as that opt-out.

The short version: we update this page when our cookies or vendors change, we date every revision, and you can always reach us with questions.

We review this page whenever we add, remove, or change a cookie or a vendor, and at least once every 12 months. The "Last updated" date at the top always reflects the current version. If a change affects a category you have already allowed or declined, your existing choice still applies until you change it.

This page should be read together with our Privacy Policy and our GDPR page, which describe our broader data practices and your rights in more detail. If you have a question about a specific cookie, a vendor, or your choices, write to privacy@arbyn.app and we will help.