# Shopify Markets Source: https://arbyn.app/integrations/shopify-markets **Status: LIVE.** Knows which catalog and currency a shopper is actually buying from. If you sell into more than one country, the same store shows different products at different prices depending on where the shopper is. Arbyn reads your Shopify Markets configuration, so in chat it knows which market a shopper is in, which catalog that market can actually buy from, and what currency they see. It will not offer someone a product that is excluded from their market, and it will not quote them a price in the wrong currency. ## How it works 1. **Nothing to connect** Markets is part of Shopify. Arbyn reads your existing configuration through the same Shopify access you approve at install. 2. **The shopper's market is resolved in chat** Arbyn works out which market the shopper is browsing from and holds it for the whole conversation. 3. **The catalog is enforced, not assumed** If a product is excluded from that market's catalog, the agent is blocked from telling the shopper it is available. This is a guard in the code, not a prompt instruction. 4. **Prices stay in the shopper's currency** A separate guard stops the agent quoting a price from the wrong market's currency. ## Why it matters Telling a shopper in Germany they can buy something you do not sell in Germany is worse than not answering at all: they try to check out, it fails, and now you have a support ticket and a lost sale from the tool that was supposed to prevent both. ## With Arbyn - Resolve which market a shopper is browsing from, in chat - Refuse to offer a product excluded from that market's catalog - Quote prices in the currency that market actually sees - Read your per-market tax and duty treatment ## The honest outcome In chat, shoppers in every market get answers about the catalog and the prices that actually apply to them. ## Pricing - **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month. - **Arbyn Growth** - $59/month flat. 500 conversations / month. Resets 1st of each month. Or $600/year (just under two months free, saves $108, 15% off). - **Arbyn Agent** - $99/month flat. Unlimited conversations. Or $990/year (two months free, saves $198, 17% off). - **There is no trial.** Billing starts immediately on any paid plan. The free Arbyn Starter plan is permanent. - The conversation cap is the only difference between plans. There is no feature gating. ## Channels Live today: **support email** and **on-site live chat**. That is the complete list. SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous. ## What Arbyn does on a Shopify order - **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline. - **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer. - **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel. - **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it. - **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve. - **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval. - **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing. - **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap. - **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.