# Turn Gmail Into a Shopify AI Support Inbox

> Point your Gmail or Google Workspace support address at Arbyn and it replies in your voice, with full Shopify context, no per-ticket charges, ever.

Source: https://arbyn.app/integrations/gmail

**Status: LIVE.**

Your support inbox, answered in your voice, from your own domain.

Point your Gmail or Google Workspace support address at Arbyn and it takes over the reply layer. Customers email the same address they always have, and Arbyn reads what comes in, drafts or sends a reply in your voice, and logs the conversation to the Shopify order.

## How it works

1. **Forward your support address** Add one forwarding rule in Gmail or Google Workspace, pointing at the inbound address Arbyn gives you. No code, no migration, no mailbox password.
2. **Arbyn reads and replies** Incoming email is classified by intent and answered in your voice from your own domain. Threading and signatures are respected.
3. **It calibrates before it sends on its own** For your first conversations Arbyn drafts and you approve. After about 50 approved drafts it earns auto-send.

## Why it matters

Email is still where most support happens, and it is the channel that eats the most time. Handing the reply layer to Arbyn, without changing your address or your customers' experience, is the fastest way to get hours back.

## With Arbyn

- Replies in your voice from your own domain
- Classifies intent and handles what it can
- Holds low-confidence drafts for your review
- Logs every conversation to the Shopify order timeline

## The honest outcome

Your inbox starts answering itself, and your customers never notice the switch.

## Pricing

- **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month.
- **Arbyn Agent** - $99/month flat, unlimited conversations. Or $990/year (2 months free, saves $198, 17% off).
- **There is no trial.** Billing starts immediately on the Agent plan. The free Starter plan is permanent.
- The conversation cap is the only difference between plans. There is no feature gating.

## Channels

Live today: **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline.
- **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer.
- **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel.
- **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it.
- **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve.
- **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval.
- **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.