# AI-written help center

Source: https://arbyn.app/features/help-center

**Category:** Support
**Status:** part of Arbyn 2.0

Part of Arbyn 2.0: Arbyn writes help articles for your store's own help center from what shoppers actually ask, and your team reviews them before they publish. Paid plans include a monthly allowance of AI help drafts. Starter has none.

## Pricing

Plans and prices are listed at https://arbyn.app/pricing.


## Channels

Arbyn handles **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions never run without the store owner: refunds and returns reach your team as requests; once your team approves one, Arbyn does it in Shopify. You can also cancel an order, send a gift card or issue a discount code from the conversation, and Arbyn does it in Shopify. Shipping address changes can run on their own once you switch that on.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Arbyn does this on its own once you switch that on. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and tags the order so your team can see it.
- **Cancel an order**: From any conversation you can cancel an order, and Arbyn does it in Shopify. Anything that moves money waits for the store owner. That is a deliberate control, not a missing feature. Arbyn does not cancel an order on its own: you cancel from the conversation, and Arbyn fires Shopify's order cancellation.
- **Issue a refund**: Refund requests reach your team, and from any conversation you can refund and Arbyn does it in Shopify. Arbyn never issues a refund on its own: a refund request is sent to you. From the conversation you can refund, and Arbyn files the refund in Shopify.
- **Apply a discount**: From any conversation you can issue a discount code, and Arbyn does it in Shopify. Arbyn creates a real Shopify discount code from the conversation, and the shopper gets a checkout with the code already on it.
- **Send a gift card**: From any conversation you can send a gift card, and Arbyn does it in Shopify. Arbyn creates the gift card in Shopify when you send it from the conversation.
- **Start a return**: The return request reaches your team. Once they approve it, Arbyn creates the return in Shopify. The AI gathers the order and items and hands your team a one-click approval. Once approved, Arbyn creates the return in Shopify. Returns are never autonomous.
- **Look up a gift card or store-credit balance**: Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Arbyn handles both channels. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions never run without the store owner: refunds and returns reach your team as requests; once your team approves one, Arbyn does it in Shopify. You can also cancel an order, send a gift card or issue a discount code from the conversation, and Arbyn does it in Shopify. Shipping address changes can run on their own once you switch that on.