# Yuma AI Alternative for Shopify: $850/mo Before Overage, No Price on the Site

> Yuma AI's own pricing page has no numbers, but its Shopify App Store listing starts at $850/mo, plus overage. Arbyn is $99/mo flat, unlimited.

Source: https://arbyn.app/compare/yuma

## How Yuma AI charges

Quote-based, per AI-resolved ticket. Yuma's pricing page publishes no number and no plan names. It is demo-gated, and their FAQ scopes pricing around ticket volume, workflows, channel mix and implementation depth. The only prices published first-party anywhere are two Shopify App Store plans, $850/mo and $1,200/mo, and their listing describes both with the same line: "Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply." The package size and the overage rate are both unpublished, so no cost per ticket can be computed from anything Yuma publishes. There is no $0 tier.

Yuma's pricing page does not carry a price. It carries a demo booking. The only prices Yuma publishes anywhere first-party are two Shopify App Store plans at $850 and $1,200 a month, and their own listing says each one is a package of automated tickets with overage fees on top. Arbyn is $99 a month, flat, unlimited conversations, with a $0 plan under it, and the number is on the page.

## Where Yuma AI beats Arbyn

- Yuma fires the money action with nobody in the loop. Their Shopify integration page lists cancel, refund, reship and gift card among the actions the AI takes "without any human intervention". Arbyn deliberately asks for one click first. If zero touches is what you are shopping for, Yuma gives you that today and Arbyn does not.
- Yuma edits orders. It adds a product to an order, updates a quantity, removes a line item. Arbyn does not edit orders or line items at all, and we are not going to imply we do. If your ticket mix is full of order-change requests, that is a real case Yuma covers and Arbyn cannot.
- Yuma reaches further and sits on the helpdesk you already run. Instagram DMs and comments, Messenger, WhatsApp, TikTok Shop, X and review platforms are all claimed on their FAQ, and Yuma layers on top of Gorgias, Zendesk, Kustomer, Front, Salesforce Service Cloud, Gladly, Re:amaze, Sprinklr and Zoho Desk. Arbyn is support email and on-site live chat, SMS is on our roadmap, and we have no helpdesk integration to offer you at all.

Yuma is a serious product and their meter is fairer than most of this category. Their FAQ says "Brands only pay for tickets fully resolved by AI", so a ticket the AI escalates to a person does not bill. Their onboarding is white-glove: a dedicated account manager configures the automations, and their FAQ says that is included at no extra cost. They hold 5.0 on the Shopify App Store, from 9 reviews, which is a thin sample rather than a bad one. And they do sales, so we will not run the line you would expect here. Sales AI is a named product on their homepage alongside Support AI and Chat AI, and their own Sales AI post claims product recommendations, in-chat upsells, abandoned-cart follow-ups and a personalized discount-code generator. We did not invent selling in the chat and we are not going to pretend Yuma cannot.
What we could not find on any Yuma page is a product quiz or a bundle builder. Those two are live on Arbyn, and they are the honest difference in the sales layer, not the existence of one.
So the disagreement is the shape of the bill and who signs off when money moves. The cheapest price Yuma publishes anywhere is $850 a month, their pricing page publishes nothing at all, and the fee on their listing is explicitly a package with overage on top plus support fees that "may apply", none of which carry a number. That is a bill you cannot forecast before the month starts, and you have to book a call to begin. Arbyn is $99 flat, unlimited, with a $0 Starter plan under it, printed on the page. And every money-moving action waits for your one click, and then Arbyn performs the real Shopify mutation and confirms it to the customer. That is a control we chose, not a feature we are missing.

Stay with Yuma if you need the AI to edit line items on an order, if Instagram, WhatsApp and TikTok Shop are the job you are hiring for today, or if your team lives in Gorgias or Zendesk and is not leaving it. Switch to Arbyn when you want the price on the page instead of on a call, when $99 flat beats a floor of $850 plus an overage rate nobody publishes, and when you want one click of your own in front of every refund.

## Where Arbyn wins

### $99, flat, and you can read it without a call

Arbyn Agent is $99 a month, unlimited conversations, or $990 for the year. Arbyn Starter is $0 a month with 150 AI conversations every calendar month and every feature switched on. All of it is on our pricing page, and Arbyn's whole year costs less than 1.2 months of the cheapest plan Yuma publishes.

_yuma.ai/pricing carries no number, no plan names and no rate. The page is a demo booking: "Book a personalized demo and see how Yuma AI can automate up to 89% of your e-commerce customer support tickets." The only prices they publish anywhere are $850/mo and $1,200/mo, on their Shopify App Store listing._

### Nothing on your bill is metered

No per ticket, no per resolution, no per seat, no per AI reply, no per visitor. Arbyn's $99 is the whole invoice at 500 conversations and at 50,000, and there is no package to size before the month starts.

_Yuma's listing prices both plans with the same line: "Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply." It never says how many tickets the package holds, what the overage rate is, or what the additional support fees are. Their fee is a floor, not a ceiling._

### One click before the money moves, then Arbyn does it

Arbyn updates a shipping address on its own. Cancel an order, issue a refund, apply a discount, send a gift card, reship, start a return: you approve with one click, and then Arbyn performs the real Shopify mutation itself and confirms it to the customer, writing every action to the order timeline. That approval is a deliberate money control, not a missing feature.

_Yuma's Shopify integration page says its AI takes those actions "without any human intervention", and their listing says it closes tickets "autonomously in your brand voice". No Yuma page states whether an approval step can be switched on, so we do not claim it cannot. We are telling you which default we picked and why._

## Cost at real volumes

| Scenario | Volume | Their cost | You save with Arbyn |
|---|---|---|---|
| Solo store | 500 tickets/mo | $850/mo + overage | $751/mo |
| Growing DTC | 2,000 tickets/mo | $850/mo + overage | $751/mo before their overage |
| Scale / BFCM | 5,000 tickets/mo | $1,200/mo + overage | $1,101/mo |

Source: [apps.shopify.com/yuma](https://apps.shopify.com/yuma). Verified July 2026, read first-party in the same session this was written. The two prices ($850/mo and $1,200/mo), the absence of any $0 tier, the verbatim plan description ("Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply."), the billing footer ("All charges are billed in USD. Recurring and usage-based charges are billed every 30 days."), the 14-day no-charge evaluation window, the 5.0 rating from 9 reviews, and the line that Yuma "takes real actions (refunds, cancellations, returns, subscription changes, etc) to close tickets autonomously in your brand voice" are all quoted from their Shopify App Store listing. The demo-gated pricing page is yuma.ai/pricing, which publishes no number, no plan names and no rate. The resolved-ticket meter ("Brands only pay for tickets fully resolved by AI"), the 25+ channel claim, the helpdesk list and the account-managed onboarding are from yuma.ai/faq. The Shopify actions, and the phrase "without any human intervention", are from yuma.ai/integrations/shopify. We publish no cost per ticket for Yuma, because their package size and overage rate are unpublished and no first-party page supports a per-resolution figure. We publish no entry price below $850, because their own listing does not. Their real pricing is a quote scoped to volume, workflows and channels, so a negotiated deal could land below $850 and we cannot see it: every comparison here stands against the prices their listing actually prints, and nothing else. Verified against

## Pricing

- **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month.
- **Arbyn Agent** - $99/month flat, unlimited conversations. Or $990/year (2 months free, saves $198, 17% off).
- **There is no trial.** Billing starts immediately on the Agent plan. The free Starter plan is permanent.
- The conversation cap is the only difference between plans. There is no feature gating.

## Channels

Live today: **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline.
- **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer.
- **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel.
- **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it.
- **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve.
- **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval.
- **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.