# Supportify Alternative for Shopify: Flat, Not Per Chat

> Supportify bills Shopify stores per resolved conversation: $0.60 a chat, $0.50 a ticket. Arbyn is flat $99/mo unlimited, or $0 for 150 AI conversations.

Source: https://arbyn.app/compare/supportify

## How Supportify charges

Metered per resolved conversation. Free to install, with 50 chat sessions included at full features. After that it meters: $0.60 per resolved chat session and $0.50 per support ticket. At 2,000 resolved sessions that is $1,170 in an uncapped month. No seat fees, and you can set your own monthly spend cap.

Supportify is genuinely generous at the very low end, but the rate is linear with no volume discount, so the bill tracks your support volume all the way up. You can cap the spend, and the cap is a stop, not a discount.

## Where Supportify beats Arbyn

- Genuinely cheap at the low end: free to install, 50 chat sessions included at full features, unlimited seats, no platform fee.
- You set your own monthly spending limit, and their billing docs say you will never be charged more than it.
- They bill only for sessions that actually resolve, and their AI answers in six Nordic languages, which is a real advantage if your shoppers are in the Nordics.

Supportify's billing is one of the fairer usage models on the App Store. It is free to install, the first 50 chat sessions are included with full features, seats are unlimited, and you are charged only when a session resolves, meaning the customer got a helpful answer or 24 hours pass without negative feedback. You can also set a monthly spending limit that they say you will never be charged past. If your store handles a few dozen conversations a month, Supportify will cost you less than Arbyn does, and you should use it.
The trade shows up as volume arrives. There are two meters, $0.60 per resolved chat session and $0.50 per support ticket, and neither gets cheaper the more you use. The bill is a function of how much support you do. Arbyn's is not: $99 a month flat, unlimited conversations, or $0 to start with 150 AI conversations every calendar month on full features. The spend cap protects the invoice, but past it Supportify enters a reduced-feature fallback mode, so on your busiest month you either pay the most or get the least.

If you handle a few dozen conversations a month, or your shoppers are Nordic-speaking, Supportify is the cheaper and better-fitted tool. Come back when your volume, and your bill, stop being small.

## Where Arbyn wins

### Flat at any volume

$99 a month whether you handle 500 conversations or 50,000. Nothing meters, so your busiest month costs exactly what your quietest one does, and you never have to choose between a spend cap and full features during Black Friday.

_No per-session rate to model, so the number on the invoice is the number on the pricing page._

### It acts on the order, inside the conversation

Arbyn changes the shipping address on its own, issues the refund and starts the return on your approval, and writes every action to the Shopify order timeline, so your team can see exactly what was done and by whom without leaving Shopify.

_Email and live chat today. SMS, Instagram, Facebook, WhatsApp and Voice are on the roadmap, not live._

### A free plan that stays free

Arbyn Starter is $0 a month, permanently, with 150 AI conversations every calendar month and the full feature set. It is not a countdown and there is nothing to cancel. If you outgrow it, the only step up is $99 flat.

_Voice Fingerprint means the replies land in your store's voice, not a generic support-bot voice._

## Cost at real volumes

| Scenario | Volume | Their cost | You save with Arbyn |
|---|---|---|---|
| Solo store | 500 resolved sessions/mo | $270/mo | $171/mo |
| Growing DTC | 2,000 resolved sessions/mo | $1,170/mo | $1,071/mo |
| Scale | 5,000 resolved sessions/mo | $2,970/mo | $2,871/mo |

Source: [getsupportify.ai/help/billing](https://www.getsupportify.ai/help/billing). Pricing verified July 2026 against Supportify's own billing documentation, which states that every store gets 50 free chat sessions with full features, that chat sessions then cost $0.60 each and support tickets $0.50 each, that only resolved sessions are billed, and that you can set a monthly spending limit you will never be charged past. The six Nordic languages claim comes from their pricing page. Verified against

## Pricing

- **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month.
- **Arbyn Agent** - $99/month flat, unlimited conversations. Or $990/year (2 months free, saves $198, 17% off).
- **There is no trial.** Billing starts immediately on the Agent plan. The free Starter plan is permanent.
- The conversation cap is the only difference between plans. There is no feature gating.

## Channels

Live today: **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline.
- **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer.
- **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel.
- **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it.
- **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve.
- **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval.
- **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.