# Rep AI Alternative for Shopify: Flat $99, Not Per Visitor

> Rep AI prices by monthly visitors to your Shopify store, so a traffic spike raises your bill. Arbyn is flat $99/mo unlimited, or $0 for 150 AI conversations.

Source: https://arbyn.app/compare/repai

## How Rep AI charges

Tiered by monthly site visitors. $99 to $350+/mo on the Shopify App Store, metered by monthly visitor traffic, plus $12 for every additional 1,000 visitors over your plan cap. Their own site prices Sales and Support as two separate agents off a 3K to 500K monthly-session slider, and gates 500K+ sessions behind custom pricing. The bill tracks how many people land on your store, not how many of them you actually help.

Rep AI prices by monthly site traffic. Every plan is a visitor band with $12 for every additional 1,000 visitors on top, so an ad push or a launch adds cost whether those visitors ever open the chat. Arbyn is $99 a month flat with unlimited conversations, and it re-addresses real Shopify orders inside the conversation on its own, and issues refunds and starts returns with your approval.

## Where Rep AI beats Arbyn

- More live channels: Instagram, Facebook and WhatsApp ship today. Ours are roadmap.
- Free to install, with 100 free visitors a month, so a very low-traffic store can run at no cost.
- 4.7 out of 5 across 113 Shopify App Store reviews.

Rep AI is further along on channels than we are. Their site ships dedicated website, email, Instagram, Facebook and WhatsApp surfaces today, and their pricing hero leads with exactly that reach. Arbyn does email and live chat now. Instagram, Facebook and WhatsApp are on our roadmap and we are not going to pretend otherwise on a page whose whole point is that we tell you the truth about pricing. They also carry 4.7 out of 5 across 113 Shopify App Store reviews, and a Pay-as-you-Grow plan that is free to install with 100 free visitors a month, so a very low-traffic store really can run them at no cost.
Where Arbyn is different is the model, not the feature checklist. Rep AI charges for traffic: their Shopify plans are visitor bands at $99 up to 10K, $199 up to 25K and $350 up to 50K, each with $12 for every additional 1,000 visitors, and their own pricing page prices Sales and Support as two separate agents off a Monthly Website Visits slider. Arbyn is one agent doing sales and support on one flat $99 a month, unlimited, with a $0 Starter plan that includes 150 AI conversations per calendar month. And Arbyn finishes the job inside the conversation: it changes the shipping address through Shopify's own API on its own, and issues the refund or starts the return with your approval, then writes every action to the Shopify order timeline.

If your traffic is small and steady and you want Instagram, Facebook and WhatsApp on day one, Rep AI is a reasonable pick and we would rather you knew that. Choose Arbyn when you want one price that does not move as your traffic grows, and an agent that takes the real Shopify order action in the thread instead of describing it.

## Where Arbyn wins

### Your bill does not track your traffic

Arbyn is $99 a month flat, with unlimited conversations. Rep AI's Shopify plans are visitor bands ($99 up to 10K, $199 up to 25K, $350 up to 50K) with $12 for every additional 1,000 visitors, so an ad push, a launch or a seasonal surge adds cost whether those visitors chat or not.

_Same price in November as in February._

### Arbyn acts on the order in the thread

Arbyn changes the shipping address inside the conversation through Shopify's own API on its own, and issues refunds and starts returns with your approval, and writes every action to the Shopify order timeline. Rep AI's pricing pages sell an AI sales and support agent priced by traffic. Finishing the order action is what Arbyn is built to do.

_The address change is automatic. The refund waits for your one-tap approval._

### Sales and support on one price

Rep AI's own pricing page (hellorep.ai/pricing) splits them into separately priced agents. At its 80,000 monthly sessions default it shows Support at $250/mo and Sales at $578/mo, with the AI Concierge bundle at $726/mo. Arbyn runs sales and support as one agent on one $99 plan, and starts at $0 with 150 AI conversations per calendar month.

_Their figures are slider outputs shown for 80,000 sessions/month, not list prices._

## Cost at real volumes

| Scenario | Volume | Their cost | You save with Arbyn |
|---|---|---|---|
| Small store | 10,000 visitors/mo | $99/mo | $0/mo |
| Growing DTC | 25,000 visitors/mo | $199/mo | $100/mo |
| Scale | 50,000 visitors/mo | $350/mo | $251/mo |

Source: [hellorep.ai/pricing](https://www.hellorep.ai/pricing). Verified July 2026. Plan prices, visitor caps, the free plan and the $12 per 1,000 visitor overage are from Rep AI's Shopify App Store listing. The Support $250, Sales $578 and Concierge $726 figures, and the 3K to 500K session slider, are from hellorep.ai/pricing, shown at its 80,000-sessions default. Verified against

## Pricing

- **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month.
- **Arbyn Agent** - $99/month flat, unlimited conversations. Or $990/year (2 months free, saves $198, 17% off).
- **There is no trial.** Billing starts immediately on the Agent plan. The free Starter plan is permanent.
- The conversation cap is the only difference between plans. There is no feature gating.

## Channels

Live today: **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline.
- **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer.
- **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel.
- **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it.
- **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve.
- **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval.
- **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.