# Re:amaze Alternative for Shopify: Per Seat, Plus $0.85 Per AI Resolution

> Re:amaze bills per team member, with a tiny built-in AI allowance, then $0.85 for every extra AI resolution. Arbyn is $99/mo flat, unlimited, on Shopify.

Source: https://arbyn.app/compare/reamaze

## How Re:amaze charges

Per seat, plus $0.85 per AI resolution. $29 / $49 / $69 per team member per month on Basic, Pro and Plus, plus $0.85 per AI resolution once you pass an allowance of 5, 10 or 20 resolutions per user per month. One exception: a flat $59 Starter plan that covers unlimited team members but caps you at 500 responded conversations, with extra conversations sold in 100-count packs for $15.

Re:amaze charges you per team member per month, and then charges again when the AI resolves a conversation. The included AI allowance is quoted per user, 5 on Basic, 10 on Pro, 20 on Plus, so it grows when you hire, not when customers write in. Their one flat plan, Starter at $59, covers unlimited team members but caps you at 500 responded conversations a month.

## Where Re:amaze beats Arbyn

- Below roughly 88 AI resolutions a month on a single seat, they cost less than we do. One person on their $29 Basic plan with 60 AI resolutions is $75.75, against Arbyn Agent's $99. Their flat $59 Starter plan is stronger still: no per-seat charge, unlimited team members, 500 responded conversations, and 100-count packs at $15 on top, so 700 conversations is $89 and still under our $99.
- They have far more live channels than we do, today. Social media channels from Basic, SMS and voice from Pro, in-chat video calls on Plus. Arbyn is live on support email, where you add a forwarding rule, and on-site live chat, with SMS on the roadmap and Instagram, Messenger and WhatsApp still to come. If you need phone or social support in one inbox this month, Re:amaze does it and Arbyn does not.
- They are a real, mature, multi-agent helpdesk and Arbyn is not trying to be one. Departments, staff performance reporting, customer satisfaction ratings, multiple brands in one account, live view of site visitors and Peek (live screensharing) are all shipping product, and they carry 4.4 stars across 177 reviews on the Shopify App Store.

Re:amaze can be the cheaper helpdesk. It is not the cheaper AI. If your team is small and the AI is only doing a little of the work, their seat plans undercut us, and their $59 flat plan undercuts us with unlimited team members on top. A store owner who caught us pretending otherwise would be right to stop believing everything else on this page. What changes the answer is how much of the work the AI actually does, because their included allowance is quoted per user: it moves when you hire, not when customers write in.
They also give you 14 days at no charge before billing starts, with no card, and their own page says that includes the Plus features. Our answer is a permanently free plan instead, which is a different offer, not a strictly better one for everybody. And a person on Re:amaze can refund an order, cancel an order and create a draft order from the sidebar today. The difference is who does it. On Re:amaze the AI answers and a person acts. On Arbyn the AI proposes, you approve with one click, and Arbyn performs the Shopify mutation and confirms it to the customer.

Switch to Re:amaze if you need phone, SMS or social support in one inbox this month, or if you have a bigger team doing moderate volume where their $59 flat plan wins outright. Switch to Arbyn when the AI is doing real work, because their allowance scales with headcount and not with volume, and because you want the AI to actually cancel the order, issue the refund and put the discount on the checkout rather than write a reply about it.

## Where Arbyn wins

### One price, and neither of their meters

$99/mo flat: unlimited conversations, unlimited AI resolutions, unlimited people on your team. Nothing on Arbyn is metered. No per-seat fee, no per-resolution fee, no per-ticket fee. Start on the $0 Starter plan with 150 AI conversations per calendar month and every feature on.

_Their AI allowance is 5 resolutions per user per month on Basic, so it grows when you hire, not when customers write in. On their own published rate, 150 AI resolutions on one Basic seat is $152.25 a month. Arbyn's free plan includes 150 AI conversations at no cost._

### Arbyn takes the action, not your staff

Arbyn proposes the action, you approve it with one click, and then Arbyn performs the real Shopify mutation and confirms it to the customer: cancels the order, issues the refund, applies the discount so the checkout already has the code on it, sends the gift card, reships, starts the return. Shipping address changes it makes on its own. That approval step is a deliberate money control, not a missing feature.

_A person on Re:amaze genuinely can refund, cancel and create draft orders from the sidebar, and we will not say otherwise. Their AI Agent is documented as answering from your knowledge sources, and their Order Bot as helping customers find their latest order status. Their documented Shopify integration has no discount code creation, no gift card creation, no reship and no return initiation at all, by human or AI. Arbyn does not edit orders or line items._

### It sells, and the revenue is attributed

Arbyn runs product quizzes, a bundle builder, discount offers and in-chat upsells, recovers an abandoned cart the moment the shopper opens the chat, and attributes revenue on every order it sources. All of it is live, on the same flat $99, and on the $0 plan too.

_Re:amaze has real proactive messaging in Cues, Push Campaigns and Live, and we credit them for it. What no first-party page of theirs documents is a sales agent, an in-chat upsell, a bundle builder or revenue attribution._

## Cost at real volumes

| Scenario | Volume | Their cost | You save with Arbyn |
|---|---|---|---|
| Solo store, light AI | 60 AI resolutions/mo, one seat | $75.75/mo | They win |
| Growing DTC | 300 AI resolutions/mo, three seats | $329.25/mo | $230.25/mo |
| BFCM / scale | 1,000 AI resolutions/mo, five seats | $973.75/mo | $874.75/mo |

Source: [reamaze.com/pricing](https://www.reamaze.com/pricing). Verified July 2026. The seat prices ($29 / $49 / $69 per team member per month, and $26.10 / $44.10 / $62.10 per team member per month billed annually), the AI allowances (5 / 10 / 20 resolutions per month per user) and the $0.85 per additional resolution rate are quoted from Re:amaze's own plan cards and the Re:amaze AI Agent row of their comparison table. The flat $59 Starter plan, unlimited team members, limited to 500 responded conversations, is on the same page. The 100-count conversation packs at $15 and the 4.4 stars across 177 reviews are from their Shopify App Store listing. Re:amaze publishes no AI resolution allowance for the Starter plan, and no definition anywhere of what counts as a resolution, so we print neither. Their staff-side Shopify actions (refund an order, cancel an order, create draft orders) are from reamaze.com/integrations/shopify. Every rate on this page is theirs. The seat counts and resolution counts in the scenarios are our assumptions, and Basic is their cheapest seat plan, so each one understates them. Verified against

## Pricing

- **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month.
- **Arbyn Agent** - $99/month flat, unlimited conversations. Or $990/year (2 months free, saves $198, 17% off).
- **There is no trial.** Billing starts immediately on the Agent plan. The free Starter plan is permanent.
- The conversation cap is the only difference between plans. There is no feature gating.

## Channels

Live today: **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline.
- **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer.
- **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel.
- **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it.
- **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve.
- **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval.
- **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.