# QuickCEP Alternative for Shopify: A $99, 1,000-Message Cap

> For $99/mo, QuickCEP caps you at 1,000 messages for AI and human agents combined. For the same $99, Arbyn gives you unlimited AI conversations.

Source: https://arbyn.app/compare/quickcep

## How QuickCEP charges

Metered by message, AI and human share the bucket. QuickCEP meters messages, not conversations and not resolutions. Every plan buys a monthly bucket of "Messages (AI & Human)", so an AI reply and a human reply draw down the same counter, and each tier bundles a seat cap on top. On their Shopify App Store listing that is $0 for 100 messages and 1 seat, $99/mo for 1,000 messages and 2 seats, $199/mo for 3,000 messages and 3 seats, and $999/mo for unlimited messages and unlimited seats. Their own pricing page prices the same $99 tier at 2,000 messages and the same $199 tier at 5,000, and prices Enterprise as "Custom", so the two first-party pages do not agree and nothing here blends them.

This is not a price fight. QuickCEP is never cheaper than Arbyn at any volume, and at two points we cost exactly the same: free is $0 for both, and their first paid tier is $99, same as ours. The argument is about what that $99 buys. Theirs buys a bucket of 1,000 messages and 2 seats. Ours buys unlimited conversations and no seat cap.

## Where QuickCEP beats Arbyn

- Channels they have live and we do not. WhatsApp, Facebook and Instagram are on their Shopify listing today, and a Voice Agent ships on their Enterprise plan. Arbyn is support email and on-site live chat, SMS is on our roadmap, and Instagram, Messenger and WhatsApp are still coming. If you need Instagram DMs answered this week, they cover a channel we do not. One limit worth knowing: those channels start at their $99 tier, not on their free plan.
- Annual billing genuinely lowers their sticker below ours. QuickCEP Starter is $1,068 a year on their Shopify listing, which works out to $89 a month against our $99. It still buys a 1,000-message bucket and 2 seats rather than unlimited anything, so it is not cheaper for what we sell, but the number is lower and we are not going to pretend it is not.
- They are rated 4.9 out of 5 across 58 Shopify App Store reviews, which is a strong, real score. Their Enterprise plan also bundles things Arbyn does not sell at all: a CDP, marketing campaigns and a voice agent.

QuickCEP is a sales-positioned AI, not just a support bot, and we are not going to pretend otherwise or claim revenue work as our own idea. Their listing tagline is "QuickCEP: AI Support Agent - Increase sales while providing excellent customer service", their listing highlights "Intelligent Guided Shopping: AI analyzes buyer chats to boost conversion", their homepage claims the product will "increase conversion rates by more than 30%", and Enterprise bundles Marketing Campaign and a CDP. Arbyn sells quizzes, a bundle builder, in-chat upsells, abandoned-cart recovery and revenue attribution too, so "we also do sales" is not the argument here.
The argument is the meter and the action. QuickCEP prices a bucket of messages, and their own two first-party pages do not agree on how big that bucket is: the Shopify listing sells $99 as 1,000 messages, and quickcep.com sells the same $99 as 2,000. Whichever is right, the shape is the same: your AI replies and your team's replies spend the same counter, unlimited is a $999 tier, and no overage rate is published anywhere. Arbyn is $99 for unlimited conversations, $0 for 150 AI conversations a calendar month, and nothing is metered. Arbyn also bills annually at $990, which is $82.50 a month, though the comparison we actually care about is not the sticker. It is what the money buys.

Stay with QuickCEP if Instagram, Facebook and WhatsApp are the job you are hiring for today, or you want a CDP and marketing campaigns in the same tool. Switch to Arbyn when you do not want to size a message bucket before the month starts, when you do not want your team's replies spending the same counter as the AI's, and when you want the AI to actually perform the refund, the cancellation and the address change on the real Shopify order rather than route it to a person.

## Where Arbyn wins

### Same $99. Very different $99.

Arbyn Agent is $99 a month for unlimited conversations and unlimited seats, with nothing metered: no per-message, per-ticket, per-resolution, per-seat or per-visitor fee. On QuickCEP's Shopify listing, $99 buys a 1,000-message bucket and caps your team at 2 seats.

_Unlimited messages and unlimited seats is their $999/mo Enterprise plan, $11,028 a year on that same listing._

### The AI's replies are not a counter

Arbyn does not charge for a message, a reply, or a resolution. Answer 200 conversations or 20,000, the bill is $99. On the $0 Starter plan you get 150 AI conversations every calendar month, resetting on the 1st, with full features.

_QuickCEP's own pricing page prints the meter as "Messages (AI & Human)", so the AI answering the question and the person who follows up both draw from the same bucket. Their two first-party pages then disagree on how big it is: 1,000 messages on the Shopify listing, 2,000 on quickcep.com, for the same $99._

### Arbyn performs the Shopify action

Arbyn updates a shipping address on its own. Cancel an order, issue a refund, apply a discount so the checkout already has the code on it, send a gift card, reship, start a return: you approve with one click and then Arbyn performs the real Shopify mutation and confirms it to the customer, writing it to the order timeline. That approval is a deliberate money control. Arbyn does not edit orders or line items, and we say so.

_We could not find a first-party QuickCEP claim, on their listing or their site, that their AI performs any of those as a real Shopify action. What their listing publishes is "Seamless Agent Handover: Intelligently route complex issues to human agents"._

## Cost at real volumes

| Scenario | Volume | Their cost | You save with Arbyn |
|---|---|---|---|
| Your bucket runs out | The month gets busy | QuickCEP: no overage rate is published anywhere | Arbyn: $99/mo flat, and there is no bucket to empty |
| You want unlimited | Unlimited messages, unlimited seats | QuickCEP: $999/mo, their Enterprise plan | Arbyn: $99/mo, and that is the whole bill |
| A customer wants their money back | Refund, cancel or address change, mid-chat | QuickCEP: no first-party claim that it performs the Shopify action | Arbyn: changes the address on its own, performs the refund on your one-click approval |

Source: [apps.shopify.com/quickcep](https://apps.shopify.com/quickcep). Verified July 2026, and both first-party pages were read in the session this was written. The plan ladder, the annual totals and the seat caps are quoted from QuickCEP's Shopify App Store listing: Free $0 ("100 Messages/mo", "1 Seat Livechat/Email"), Starter $99/month or $1,068/year ("1000 Messages/mo", "2 Seat Livechat/Email/FB/INS"), Growth $199/month or $2,148/year ("3000 Messages/mo", "3 Seat Livechat/Email/FB/INS"), Enterprise $999/month or $11,028/year ("Unlimited & AI Pro", plus Marketing Campaign, CDP and Voice Agent). The $99, $199 and $999 figures are monthly-billed prices, and the annual totals are true yearly figures. The meter is quoted verbatim from their own pricing page, which prints "100 Messages (AI & Human)", "2000 Messages (AI & Human)" and "5000 Messages (AI & Human)", along with the per-tier training limits of 3 files and 10 URLs on Free, 10 and 20 on Starter, 30 and 30 on Growth, unlimited on Enterprise. Their two first-party pages do not agree on quota: quickcep.com/s/pricing prices the same $99 Starter at 2,000 messages and the same $199 Growth at 5,000, and prices Enterprise as "Custom" rather than $999. Nothing here blends them, and the $999 and $11,028 figures are cited only to the Shopify listing and only in a Shopify billing context. No overage rate, hard stop or automatic upgrade is published on either page, so we assert none of the three. We publish no per-message unit rate and no messages-to-conversations conversion: they publish a quota, not a rate, and any conversion would be our arithmetic, not their number. The 4.9 out of 5 across 58 reviews is confirmed on the listing and its reviews tab. Plan ladder verified against

## Pricing

- **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month.
- **Arbyn Agent** - $99/month flat, unlimited conversations. Or $990/year (2 months free, saves $198, 17% off).
- **There is no trial.** Billing starts immediately on the Agent plan. The free Starter plan is permanent.
- The conversation cap is the only difference between plans. There is no feature gating.

## Channels

Live today: **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline.
- **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer.
- **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel.
- **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it.
- **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve.
- **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval.
- **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.