# Intercom Fin Alternative for Shopify: $0.99 Per Outcome, Plus Seats

> Fin bills $0.99 per outcome on Shopify, and an outcome can be a handoff or a disqualification, so the meter runs even when nothing is solved. Arbyn is flat $99/mo unlimited.

Source: https://arbyn.app/compare/fin

## How Intercom Fin charges

Charges per outcome, handoffs included. $0.99 per outcome, where an outcome means a resolution, a Procedure handoff or a disqualification, with a 50-outcome monthly minimum. Qualifications bill separately at $9.99 each. Seats cost extra if Intercom is also your helpdesk.

An outcome is not the same thing as a solved ticket. Fin's own pricing page counts Procedure handoffs and disqualifications as billable outcomes, so the meter can run on a conversation that still ends up with your team.

## Where Intercom Fin beats Arbyn

- If you do not use Intercom as your helpdesk, Fin has no seat cost. Their pricing page says it plainly: unlimited teammates, no additional seat costs, no setup, integration or platform fees.
- Fin can take order actions. Their Shopify App Store listing advertises editing shipping info, issuing refunds and creating orders without leaving Intercom.
- Intercom has been shipping support software since 2011, with a full suite and a large integration catalogue behind it. Arbyn is a Shopify store agent, not a platform.

We are not going to tell you Fin is a bad AI. It is a serious product from a serious company, and on a non-Intercom helpdesk it will not charge you a cent for seats.
The disagreement is about the meter. Fin's bill grows with the work it does, and it grows on handoffs as well as resolutions. Arbyn's does not grow at all.

If you already run Intercom as your helpdesk across several products, or you need a broad support platform rather than a Shopify store agent, stay with Fin. Arbyn is for store owners who want one flat bill and order actions taken inside the conversation.

## Where Arbyn wins

### Flat $99, unlimited

However many conversations Arbyn handles, the bill is $99. No outcome rate, no qualification rate, no monthly minimum.

_The busier your store gets, the better the deal gets._

### Starts at $0

Arbyn Starter is $0/mo with 150 AI conversations per calendar month and full features, permanently. Fin's spend starts at its 50-outcome minimum before your volume does.

### Acts in the conversation

Arbyn updates the shipping address on its own, and issues refunds and starts returns with your approval, inside the thread, and writes every action to the Shopify order timeline so your team can see what happened and when.

## Cost at real volumes

| Scenario | Volume | Their cost | You save with Arbyn |
|---|---|---|---|
| Solo store | 500 billable outcomes/mo | $495/mo | $396/mo |
| Growing DTC | 2,000 billable outcomes/mo | $1,980/mo | $1,881/mo |
| Scale | 5,000 billable outcomes/mo | $4,950/mo | $4,851/mo |

Source: [fin.ai/pricing](https://fin.ai/pricing). Pricing model verified July 2026 against Fin's own pricing page: $0.99 per outcome, $9.99 per qualification, 50-outcome monthly minimum, and no seat cost on a non-Intercom helpdesk.

## Pricing

- **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month.
- **Arbyn Agent** - $99/month flat, unlimited conversations. Or $990/year (2 months free, saves $198, 17% off).
- **There is no trial.** Billing starts immediately on the Agent plan. The free Starter plan is permanent.
- The conversation cap is the only difference between plans. There is no feature gating.

## Channels

Live today: **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline.
- **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer.
- **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel.
- **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it.
- **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve.
- **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval.
- **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.