# eesel Alternative for Shopify: $299/mo or $0.40 a Ticket

> eesel prices two ways: $299/mo on their Shopify listing, or $0.40 per ticket on their own site, no seats or platform fee. Arbyn is $99/mo flat, unlimited.

Source: https://arbyn.app/compare/eesel

## How eesel AI charges

Two prices, one product. eesel's Shopify listing starts at $299/mo for 1,000 AI interactions. eesel's own site prices the same product at $0.40 per ticket, pay-as-you-go, no seats or platform fee. The two pages do not agree.

eesel's Shopify App Store listing prices the Team plan at $299 a month for 1,000 AI interactions. eesel.ai/pricing, their own site, prices the same product at $0.40 per ticket, pay-as-you-go, no seats, no platform fee. Two live pages, two different numbers, for the same company.

## Where eesel AI beats Arbyn

- eesel's pay-as-you-go rate, if that is the plan you actually get billed on, is a genuinely different, more flexible model than a flat monthly fee: $0.40 a ticket, no seats, no platform fee, and a spending cap you control.
- The PAYG default cap is generous to a slow month: if your agents handle nothing, eesel says plainly you pay nothing.
- eesel connects to Gorgias, Zendesk, Klaviyo, Kustomer, Recharge and ShipUp, a wider integration list than most single-purpose Shopify chat apps.

_2025_

## Where Arbyn wins

### One price, not two

Arbyn is $99 a month, flat, everywhere you look for it: the pricing page, the App Store listing, this comparison. eesel prices the same product two different ways depending which of its own pages you land on.

_eesel's Shopify listing ("From $299/month") and eesel.ai/pricing ("$0.40 per ticket, no platform fee") were both live the same week in July 2026._

### No usage cap to babysit

eesel's PAYG plan defaults to a $250 monthly spend limit that pauses your agents when it is hit, and you must remember to raise it. Arbyn Agent has no usage limit to configure at all.

_eesel's own FAQ: "Once you hit your limit, your agents pause automatically."_

### Acts on the order, not just the ticket

Arbyn updates a shipping address inside the conversation on its own, and prepares a refund for your approval. Across eesel's Shopify listing and its integrations page, the claims stop at orders, returns and FAQs handled in conversation.

_eesel's data-access disclosure requests permission to edit orders and fulfillments, but no eesel page markets a refund, cancel, or address-change capability._

## Cost at real volumes

| Scenario | Volume | Their cost | You save with Arbyn |
|---|---|---|---|
| Your ticket volume grows | You cross 1,000 AI interactions in a month | eesel Team: $299/mo becomes Business at $799/mo | Arbyn: $99/mo flat, at any ticket volume |
| You read the fine print | Comparing eesel's two published prices | eesel's own site: $0.40/ticket, no platform fee | eesel's Shopify listing: $299/mo minimum |
| A customer wants a refund | Refund or address change, mid-chat | eesel: no refund, cancel or address-change claim found | Arbyn: changes the address itself, prepares the refund for approval |

Source: [apps.shopify.com/eesel and eesel.ai/pricing](https://apps.shopify.com/eesel). Every eesel figure here comes from two of eesel's own live pages, checked the same week: apps.shopify.com/eesel (the $299/mo Team and $799/mo Business tiers, their AI-interaction caps, the 7-day trial, and the September 11, 2025 launch date) and eesel.ai/pricing (the $0.40-per-ticket pay-as-you-go rate, the $50 free usage credit, the $250 default spend cap, and the 25% annual-commit discount). Both pages were live and contradicting each other in July 2026. Verified against

## Pricing

- **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month.
- **Arbyn Agent** - $99/month flat, unlimited conversations. Or $990/year (2 months free, saves $198, 17% off).
- **There is no trial.** Billing starts immediately on the Agent plan. The free Starter plan is permanent.
- The conversation cap is the only difference between plans. There is no feature gating.

## Channels

Live today: **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline.
- **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer.
- **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel.
- **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it.
- **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve.
- **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval.
- **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.