# DigitalGenius Alternative for Shopify: $1,000/mo Quote-Only

> DigitalGenius is a quoted enterprise license, starting from $1,000 a month per their own Shopify listing. Arbyn is $99/mo flat, or $0 to start.

Source: https://arbyn.app/compare/digitalgenius

## How DigitalGenius charges

Quoted license, from $1,000/mo. Enterprise and sales-led, with no meter published anywhere. The only public figure is a floor on their own Shopify listing: "DigitalGenius license fee applies starting from $1000/month." The listing's pricing section reads "Free to install. Additional charges may apply", and that license is billed by DigitalGenius separately from your Shopify invoice. There is no published conversation, resolution or seat allowance, and digitalgenius.com/pricing carries no plans and no prices at all. Everything else is quoted on a demo call.

This is a real AI agent that takes real order actions, and we are not going to pretend it is a chatbot. The difference is what you can find out before you commit. Their published starting license fee is roughly ten times Arbyn's paid plan, and it is the only number they publish.

## Where DigitalGenius beats Arbyn

- They edit orders. We do not. Their product page says plainly: "Let customers edit orders round the clock." Arbyn does not edit orders or line items, full stop. This is the one action where they are categorically ahead of us, and no amount of framing changes it.
- Voice, social comments and proactive outreach are real product on their side. Their channels page sells AI voice agents that "engage naturally with your customers", automatic replies to comments on social channels, and SMS alerts that reach the customer about a shipping delay before they ask. Arbyn has no voice at all, does not answer social comments, and is reactive on support.
- Enterprise integration depth. Their Shopify listing names Gorgias, Microsoft Dynamics, NetSuite, Salesforce, UPS and Zendesk. Arbyn is Shopify-native and does not integrate with an ERP or a WMS. If the truth about your orders lives in NetSuite rather than in Shopify, they are genuinely the better fit and we would rather you knew that now.

DigitalGenius is not a competitor that only answers questions, and any page telling you otherwise is selling you something. Their own product page publishes returns handled automatically in chat, replacements issued for lost deliveries, order edits round the clock, subscription management with cancellation prevention, and warranty claims approved by image recognition after it confirms the damage. Their listing adds visual AI trained on ecommerce products that detects defects and barcodes. Arbyn has nothing comparable on visual AI, does not touch subscriptions, and does not edit orders. They also have the track record: named customers including On, air up, AllSaints, Resident Home and Nectar Sleep, and their own line, "We've been solving issues for brands for over a decade."
What they do not publish is the price. Their pricing page has no plans and no numbers on it, only a form and a calendar. The single figure anywhere in public is the floor on their Shopify listing, "DigitalGenius license fee applies starting from $1000/month", billed by them separately from your Shopify invoice. We will not guess at what sits above that floor, and nobody selling against them should either. What we can say is that the floor alone is roughly ten times Arbyn's paid plan, and that Arbyn is not a per-unit tool, so there is no volume, however large, at which $1,000 a month becomes cheaper than $99 a month.

Buy DigitalGenius when you have an enterprise support organisation, an ERP or a WMS holding the real data, phone lines to automate, and a budget that starts in four figures a month. Choose Arbyn when you want the price published before the call, one flat $99 whatever your volume, and an agent that runs the real Shopify order action in the thread the moment you approve it.

## Where Arbyn wins

### A price you can read without booking a call

Arbyn is $99 a month, flat, unlimited conversations, and $990 for the year. It is on our pricing page. There is no license fee, no quote, no minimum term to negotiate, and nothing that arrives on a separate invoice.

_Their one published number is a floor: "license fee applies starting from $1000/month." A full year of Arbyn costs less than one month at that floor._

### The Shopify action is native, and you approve the money

Arbyn updates a shipping address on its own. It cancels the order, issues the refund, applies the discount so the checkout already carries the code, sends the gift card, reships, and starts the return the moment you approve with one click. Each one is a real Shopify mutation, written to the order timeline. The approval step is a deliberate money control, not a gap.

_DigitalGenius acts through the enterprise systems you connect with their team. Arbyn acts through Shopify, on every plan, including the $0 one._

### Sales as well as support, on one flat price

Product quizzes, a bundle builder, in-chat discount offers and upsells, abandoned-cart recovery inside the chat, and revenue attribution on every order the agent sources. All live, all on the $99 plan, and all on the $0 Starter plan too.

_They do sell before the order: their listing carries "pre-purchase product recommendations, increasing conversions." We are not going to claim they have none._

## Cost at real volumes

| Scenario | Volume | Their cost | You save with Arbyn |
|---|---|---|---|
| You want to know what it costs | Before you commit to anything | DigitalGenius: from $1,000/mo, then a call | Arbyn: $99/mo, flat, published |
| A customer wants their money back | "Just refund me, I do not want a replacement" | DigitalGenius: refunds through the systems you connect | Arbyn: one click from you, then Arbyn runs the Shopify refund |
| The visitor who has not bought anything yet | Browsing, cart still empty | DigitalGenius: pre-purchase product recommendations | Arbyn: quizzes, bundles, offers, cart recovery, attribution |

Source: [apps.shopify.com/digitalgenius](https://apps.shopify.com/digitalgenius). Verified July 2026, first-party only. The starting license fee ("DigitalGenius license fee applies starting from $1000/month"), the "Free to install. Additional charges may apply" pricing section, the note that external charges are billed by DigitalGenius separately from your Shopify invoice, the pre-purchase product recommendations claim, the visual AI feature, the named integrations (Gorgias, Microsoft Dynamics, NetSuite, Salesforce, UPS, Zendesk) and the 0.0 rating with no reviews yet (listed February 20, 2024) all come from their Shopify App Store listing. The order actions (returns, replacements, order edits, subscription management, warranty approval by image recognition) are from digitalgenius.com/product. The six channels, including the AI voice agent and the SMS delay alerts, are from digitalgenius.com/channels. The refund capability is described on their own blog, in a post about AI agents. digitalgenius.com/pricing publishes no plans and no prices: it is a demo booking page, which is why this page states a pricing model and not a number. Every rate here is theirs. We publish no third-party estimate of their license, their implementation fee or their contract length, because they publish none. Verified against

## Pricing

- **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month.
- **Arbyn Agent** - $99/month flat, unlimited conversations. Or $990/year (2 months free, saves $198, 17% off).
- **There is no trial.** Billing starts immediately on the Agent plan. The free Starter plan is permanent.
- The conversation cap is the only difference between plans. There is no feature gating.

## Channels

Live today: **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline.
- **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer.
- **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel.
- **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it.
- **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve.
- **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval.
- **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.