# Chatty Alternative for Shopify: $0.40 Per AI Conversation Past Your Plan

> Chatty bundles a set number of AI conversations per plan, then bills $0.40 for every extra one. Arbyn is $99/mo flat, unlimited, on Shopify.

Source: https://arbyn.app/compare/chatty

## How Chatty charges

Metered per AI conversation. $0 Free (50 AI conversations a month), $19.99 Basic (100), $68.99 Pro (500), $199 Plus (1,000). Every paid plan bills $0.40 for each AI conversation past its allowance, so the bill moves with how much your customers talk to the bot. On Free the AI switches off at 50 and your team keeps replying by hand. Seats are capped, not charged: 1, 5, 10, unlimited. Below about 575 AI conversations a month Chatty costs less than Arbyn does, and this page says so.

Chatty bundles a fixed number of AI conversations into each plan and bills $0.40 for every one past it, so the bill moves with how much your customers talk to the bot. Up to about 575 AI conversations a month Chatty costs less than we do, and we print that rather than hide it. Above it, Arbyn is $99 flat and there is no meter to watch.

## Where Chatty beats Arbyn

- Chatty is cheaper than Arbyn from 151 to about 575 AI conversations a month. At 300 to 500 AI conversations Chatty Pro is $68.99 and Arbyn is $99. If your store runs a few hundred AI conversations a month and you do not need order actions, Chatty costs you less than we do. That is the honest answer and we print it.
- Chatty is live on WhatsApp, Instagram and Facebook Messenger today, with AI replies on socials on the Pro plan. Arbyn is live on support email and on-site chat, SMS is on our roadmap, and those three are still coming. If social DMs are where your customers actually message you, Chatty covers them now and Arbyn does not.
- 4.9 out of 5 from 1,800 Shopify App Store reviews. That is a deeper, more mature review base than Arbyn has, and there is no spin to put on it.

Chatty is a strong product and we are going to be straight about where it beats us. It is cheaper than Arbyn from 151 to about 575 AI conversations a month: at 300 to 500 AI conversations Chatty Pro is $68.99 against our $99. It is live on WhatsApp, Instagram and Facebook Messenger today, with AI replies on socials on the Pro plan, while Arbyn runs on support email and on-site chat. It carries 4.9 out of 5 from 1,800 App Store reviews. It is sales-first rather than support-only, so product recommendations, proactive engagement and abandoned-cart recovery sit on both sides of this page. Its AI can update the shopping cart by adding and removing items, send the customer a checkout link with the current items in it, and match a customer's photo to a product in your catalog, which Arbyn does not document. And Chatty lets you set an AI usage limit so the $0.40 overage cannot run away from you: when the limit is reached the AI stops answering new conversations and your team keeps working. That is a fair answer to the objection people raise about metered pricing, and we are not going to pretend metering is automatically a trap.
Two things move the decision anyway. The first is the shape of the bill. Chatty's cheapest cost climbs with every AI conversation past your plan's allowance and it never comes back down: it passes Arbyn at 576 AI conversations, reaches $599 at 2,000 and $1,799 at 5,000. Arbyn is $99 there, and $99 in a quiet month, with a $0 Starter plan underneath it. The second is what happens when the customer wants the order changed rather than explained. Across Chatty's App Store listing, chatty.net, their pricing page and their help center, Chatty documents no Shopify order action: no cancel, no refund, no discount code creation, no gift card, no reship, no return, no address change. What they document is answering questions, recommending products, updating the cart, sending a checkout link and order tracking, which is a read of the order rather than a change to it. Arbyn updates a shipping address on its own, and cancels the order, issues the refund, applies a discount so the checkout already carries the code, sends a gift card, reships and starts a return once you approve with one click, after which Arbyn performs the real Shopify action and confirms it to the customer. That approval is a money control we chose to keep. Arbyn does not edit orders or line items, and we will not imply it does.

Stay on Chatty if you run a few hundred AI conversations a month, your customers message you on Instagram and WhatsApp, and you have someone who opens the Shopify admin to do the refunds and the address changes by hand. Come to Arbyn when the meter starts mattering, or when the tickets you dread are the ones that end in an order action.

## Where Arbyn wins

### The meter stops existing at $99

Arbyn is $99 a month, flat, with unlimited AI conversations. Nothing meters: no per-ticket, per-resolution, per-seat, per-AI-reply or per-visitor fee. Your busiest month costs what your quietest month costs, and the $0 Starter plan underneath it carries 150 AI conversations every calendar month with the full feature set.

_Chatty Pro is $68.99 with 500 AI conversations included, then $0.40 each. At 575 AI conversations Chatty is $98.99 and Arbyn is $99. From 576 on, Arbyn is cheaper, and Chatty's cheapest cost never dips back under $99 above that. The rates are theirs. The arithmetic is ours._

### It acts on the order, not just the cart

Arbyn updates a shipping address on its own. It cancels the order, issues the refund, applies a discount so the checkout already has the code on it, sends a gift card, reships and starts a return once you approve with one click, and then Arbyn performs the real Shopify action and confirms it to the customer. That one click is a deliberate money control, not a missing feature. Arbyn does not edit orders or line items.

_Chatty does not document any Shopify order action on its App Store listing, its pricing page or its help center. Its own listing title scopes the product: "AI Chat & sale: recommend products, answer FAQs, track orders." Order tracking is a read of the order, and it changes nothing._

### The checkout arrives with the discount already on it

Both tools sell, and Arbyn sells further. Product quizzes, a bundle builder, in-chat upsells, discount offers, abandoned-cart recovery inside the chat, and revenue attribution on every order the agent sources. When Arbyn offers a discount, it creates the real Shopify code and the checkout already carries it.

_Chatty is sales-first too, and we will not run a "we do sales, they only do support" line against them. Their AI can update the cart and send a checkout link. Chatty gets the customer to a checkout. Arbyn gets the customer to a checkout with the discount code already applied. The code is the difference, not the checkout._

## Cost at real volumes

| Scenario | Volume | Their cost | You save with Arbyn |
|---|---|---|---|
| Chatty wins this one | 300 AI conversations/mo | $68.99/mo | Nothing. At this volume Chatty is $30.01/mo cheaper than Arbyn, and we are not going to pretend otherwise. |
| Growing DTC | 2,000 AI conversations/mo | $599/mo | $500/mo |
| BFCM / scale | 5,000 AI conversations/mo | $1,799/mo | $1,700/mo |

Source: [apps.shopify.com/chatty](https://apps.shopify.com/chatty). Verified July 2026. Chatty's four plan prices ($0, $19.99, $68.99, $199 per month, and $203.88, $707.88 and $2,039.88 billed yearly), the AI-conversation allowances they include (50, 100, 500, 1,000), the $0.40 per additional AI conversation rate printed on the Basic, Pro AND Plus plan blocks, and the 4.9 out of 5 from 1,800 reviews are all quoted from their Shopify App Store listing. chatty.net/pricing independently confirms the three paid prices, the allowances, the overage and the seat caps (1, 5, 10, unlimited agents, which are a cap and not a fee). Chatty's help center defines the meter as "a complete interaction between a customer and your AI assistant, from first message to resolution", counted once when it ends, states that exceeding the limit deactivates the AI on Free and bills the overage on paid plans, and documents an AI usage limit you can set to stop the spend. Every rate on this page is theirs. The assumptions are ours: that you always sit on Chatty's cheapest plan for your volume, and that the $0.40 rate continues above 1,000 AI conversations with no cap and no forced upgrade, which no Chatty page states either way. On order actions we make no claim about their code, only about their pages: Chatty documents no Shopify order action on its listing, its pricing page or its help center, and describes its AI as recommending products, answering FAQs, updating the cart, sending a checkout link and tracking orders. Prices verified against

## Pricing

- **Arbyn Starter** - $0/month, permanently free. 150 conversations / month. Resets 1st of each month.
- **Arbyn Agent** - $99/month flat, unlimited conversations. Or $990/year (2 months free, saves $198, 17% off).
- **There is no trial.** Billing starts immediately on the Agent plan. The free Starter plan is permanent.
- The conversation cap is the only difference between plans. There is no feature gating.

## Channels

Live today: **support email** and **on-site live chat**. That is the complete list.

SMS, Instagram DMs, Facebook Messenger, WhatsApp and Voice are on the roadmap and are NOT live. Arbyn does not edit orders or change line items. Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.

## What Arbyn does on a Shopify order

- **Change the shipping address**: Live. Arbyn does this on its own. Arbyn updates the shipping address on the Shopify order itself, inside the conversation, and writes the change to the order timeline.
- **Cancel an order**: Live. You approve it, then Arbyn cancels the order. Anything that moves money waits for the store owner's approval. That is a deliberate control, not a missing feature. Once you approve, Arbyn fires Shopify's order cancellation itself and confirms it to the customer.
- **Issue a refund**: Live. You approve it, then Arbyn issues the refund. Arbyn prepares the refund against the original payment method and sends it to you. On approval it files the refund in Shopify. You can cap the value it is allowed to prepare, per channel.
- **Apply a discount**: Live. Arbyn creates a real Shopify discount and applies it to the cart, handing the shopper a checkout with the code already on it. It can also issue a discount code on an order once you approve it.
- **Send a gift card, or reship an order**: Live. You approve it, then Arbyn does it. Arbyn creates the gift card, or raises the replacement order, in Shopify once you approve.
- **Start a return**: Live. You approve it, then Arbyn opens the return. Arbyn opens the return in Shopify on your approval.
- **Look up a gift card or store-credit balance**: Live. Arbyn does this on its own. "Do I have store credit left?" is a question most support tools answer with a human. Arbyn reads the balance itself, for a verified customer or from the code they give you, and reports the masked card, the balance and the expiry. If there is no card, it says so rather than guessing.
- **Handle a subscription question**: Live. You choose what it does. Arbyn knows which of your products are sold as a subscription, shows that on the product card in the conversation, and sends a subscriber to their subscription management page to pause, skip or cancel. It answers how your subscriptions work from your own knowledge, but it does not read an individual customer's contract, so it will not state their renewal date or status. Most cancels are a customer with product piling up, and the fix is getting them to the page where they can slow the cadence down. Reading the contract itself is on the roadmap.
- **Answer support email and live chat**: Live. Arbyn reads every inbound support email and every chat, works out the intent, pulls the live Shopify context, and replies in your brand voice.

Money-moving actions (cancel, refund, discount, gift card, reship, return) require the store owner's approval, and then Arbyn performs them. Running them fully autonomously is a beta authorization and is in development. Shipping address changes are already autonomous.