One agent foremail support.
The AI customer support and sales agent built for Shopify. Arbyn answers email and live chat in your voice, updates shipping addresses on its own, issues refunds and starts returns with your approval, and recommends products that turn browsers into buyers. One flat price, live in minutes.
Includes 150 free AI conversations per month.
Hi, I just realized I entered my old address. Can you update order #4821 before it ships?
See it in action
Watch Arbyn in action.
A live walkthrough of how Arbyn reads inbound messages, finds the right Shopify data, drafts a reply in your voice, and acts on the order. A guided walkthrough of Arbyn working inside a store.
Arbyn product walkthrough
A guided tour through every channel.
Typical time from email received to reply sent
Tickets closed without a human ever touching them
Flat monthly price for Arbyn Agent. No per-ticket. No overages.
Languages Arbyn replies in automatically
Built on three things.
Every feature is built on top of them.
Reads your whole store
Arbyn reads your orders, catalog, policies, and shipping zones on install. No knowledge base to write. No documentation to build. It knows your store before the first email arrives.
Voice Fingerprint
Arbyn drafts every reply in your voice, so they read like you wrote them, not a chatbot. You approve the early ones, and it calibrates from there.
Support and Sales Built In
Arbyn handles email and chat on its own and recommends products and bundles right inside the chat. Instagram and Facebook coming soon. One agent. Two jobs. One flat price.
Arbyn Support
Handle every conversation. Automatically.
One agent, every channel
Handles email and live chat today. Instagram DMs, Facebook Messenger, and SMS coming soon. Every channel runs the same agent with the same voice and the same Shopify context. Replies in 21 languages automatically.
Acts Inside Shopify
Cancels the order, issues the refund, applies the discount, sends the gift card. You approve anything that moves money, then Arbyn does it in Shopify and tells the customer. Address changes it handles on its own. All from the conversation.
Guardrails Engine
Define exactly how Arbyn handles refund policies, return windows, fraud signals, and edge cases unique to your store. Smart escalation routes complex conversations to you with the full thread attached.
Analytics Dashboard
A customer satisfaction score on every resolved conversation. Response times, resolution rates, and customer sentiment tracked across every channel.
Arbyn Sales
Arbyn sells. While it supports.
Before the order and after it. Every angle, automated.
Turn browsers into buyers.
Arbyn reaches out when customers abandon carts, browse without buying, or go quiet after their last order. It recommends complementary items and surfaces bundle offers in chat to help them buy more.
- Abandoned cart recovery
- Browse-but-didn't-buy outreach
- Past customer re-engagement
- Product recommendations in chat
- Bundle offers in chat
Track every sale Arbyn drives.
Every sale Arbyn drives is tracked and attributed in real time, tagged on the Shopify order so you see exactly what it earned.
- Automated review requests
- Arbyn action tagged on the order
- Revenue attribution dashboard
The agent that handles support and drives sales.
Other tools surface your Shopify data. Arbyn acts on it.
Shopify-Native Actions
Arbyn lives inside your Shopify admin. It updates the shipping address on its own, and drafts refunds and returns for you to approve before any money moves.
Works with Shopify and Shopify Plus
Full Autonomy or Full Control
You set the rules.
Every action has an on/off toggle. Set a refund ceiling. Block actions by order tag. Build escalation triggers. Arbyn never acts outside the boundaries you set.
- On/off toggle for every action
- Refund ceiling configuration
- Block actions by order tag
- Custom escalation triggers
- Full Shopify order timeline logging
Setup
Up and running in minutes.
Most stores go live in under 10 minutes. No knowledge base. No engineer required.
Install from the Shopify App Store.
One click. Arbyn reads your orders, catalog, policies, and shipping zones automatically. No configuration required before your first reply.
Connect your support email.
Gmail, Outlook, or any custom domain. Arbyn sends from your address, not its own. Your customers never see a third-party sender.
Arbyn learns. Then flies solo.
Arbyn reads your policies, catalog, and shipping zones automatically. It then shadows 50 conversations, drafting replies for your review. After 50 conversations, it answers on its own. Refunds and returns still come to you to approve.
Run the math
Pick a competitor. See what you would pay.
Every tool below meters something: tickets, AI resolutions, agent seats, AI replies, site visitors, even how many products you list. Arbyn meters none of them. Pick one and see.
At 500 conversations, Arbyn saves you up to $261 every month.
Gorgias: their published plan price, plus their published $1.50 fee for each automated interaction past the allowance that plan includes (50/300/2,000/5,000 tickets and 30/30/190/530 automated interactions). Every rate here is theirs. The assumptions are ours: that each conversation is one ticket, and that AI Agent fully resolves 30% of them. Voice and SMS are metered separately and are not counted.
| Provider | Pricing model | At 500 | Free plan |
|---|---|---|---|
| Arbyn | Free plan + $99/mo Agent | $99 | Yes |
| Gorgias | Per ticket + per AI interaction | $360 | No |
| Intercom Fin | $0.99 per outcome | $495 | No |
| Zendesk | Per seat + metered AI | $165 | No |
| Gladly | Per seat + per AI resolution | $345 | Limited |
| Supportify | $0.60 per resolved session | $270 | Limited |
| Commslayer | Tiered by conversation | $39 | Yes |
| Zipchat AI | Tiered by AI reply volume | $129 | Limited |
| Rep AI | Per site visitor | By traffic | No |
| SmartBot | Per product in your catalog | By catalog | Limited |
| Decagon | Enterprise only, custom pricing | Custom | No |
Competitor pricing taken from published rates on each vendor's own pricing page or Shopify App Store listing, verified July 2026: Gorgias, Intercom Fin, Zendesk, Gladly, Supportify, Commslayer, Zipchat, Rep AI and SmartBot. Figures are the metered fees only and exclude seats, add-ons and platform fees, so a real bill is usually higher. Zendesk publishes no per-resolution rate, so none is shown. Rep AI is priced by site visitors and SmartBot by catalog size, so neither is priced per conversation here. Rates change, so check theirs before you decide.
- Learns your vocabulary and sentence structure
- Matches your tone and natural response length
- Detects customer language and replies in it automatically
“Hey! Thanks for reaching out. Your order shipped this morning and you should get a tracking email shortly. Let me know if you need anything else!”
Voice MatchYour Voice, Captured
Your voice. Not a bot’s.
Most tools need you to write a full knowledge base before they can reply to anything. Arbyn takes a different approach. You set your tone and, if you want, paste your brand-voice notes. Then it drafts in shadow mode, and the replies you approve calibrate it. From that point on, every draft it generates sounds like you wrote it.
Safety Guardrails
How Arbyn doesn’t embarrass you.
Letting an AI reply to your customers feels risky on day one. Every guardrail below was built so the answer to “what if it gets one wrong?” is never a 2 AM phone call.
It watches before it acts.
For the first 50 conversations, Arbyn drafts replies but never sends them. You approve or edit each one. Only after you sign off does it go autonomous. No surprises on day one.
Low confidence means you decide.
Every draft is scored. Anything below the threshold you set goes to your draft queue instead of sending. Edge cases never auto-resolve. You set the threshold, and anything below it stays with you.
Money has a hard limit.
Set a per-refund and per-day ceiling. Every refund comes to you to approve, and Arbyn can never draft one above the ceiling you set. Same for any other money-moving action.
Sensitive triggers route to you.
Legal threats, chargebacks, mentions of dispute, the word lawyer, specific high-value customer tags. Define the triggers. Anything matching routes to you with the full thread attached.
Every action is logged in your store.
Every refund, address change, return, and reply Arbyn makes writes to the Shopify order timeline. No invisible actions. Audit history lives where you already look for it.
One toggle. Everything stops.
One button in your dashboard pauses every Arbyn channel instantly. New incoming messages queue for you. Open replies pause mid-draft. Flip it back when you are ready.
FAQ
Questions we hear a lot.
Yes. Arbyn connects to any email address via IMAP and SMTP: Gmail, Outlook, or a custom domain like support@yourstore.com. Replies come from your address, not an Arbyn domain. Your customers never see a third-party sender.
Two plans. Every feature. One difference.
Arbyn Starter is free forever. Arbyn Agent is $99/month for unlimited conversations, or $990 a year, which is two months free.
- Email and live chat (Instagram and Facebook coming soon)
- Cancels, refunds, discounts and gift cards, on your approval
- Shipping address changes on its own
- Product quizzes, bundles and in-chat upsells
- Revenue attribution on every order Arbyn sources
- Rules engine, guardrails and escalation to a human
- Email and live chat (Instagram and Facebook coming soon)
- Cancels, refunds, discounts and gift cards, on your approval
- Shipping address changes on its own
- Product quizzes, bundles and in-chat upsells
- Revenue attribution on every order Arbyn sources
- Rules engine, guardrails and escalation to a human
Free plan included. Cancel anytime from Shopify.
Both plans include every feature. Starter is capped at 150 AI conversations per calendar month.
Handle support. Generate revenue. One agent.
Join Shopify store owners using Arbyn to automate their support inbox and turn every customer touchpoint into revenue.
Includes 150 free AI conversations per month. Cancel anytime from Shopify.